I paid a lot of money for deluxe suite to be then sent to an apartment that the furniture looked out of ikea that was 5 mins walk away
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877denise
New YorkFamily Vacation
Review of Majestic Hotel & Spa Barcelona
Reviewed 2 weeks ago
The Majestic Hotel after a long flight was amazing. The hotel is Majestic & perfectly arranged rooms for our family of 19. Rooftop bar/restaurant with a pool was great. Centrally located in the heart of the city. Walk to dinner & shopping. Quick trips to the main sights. Highly recommend!
Date of stay: July 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this review
Responded 1 week ago
Dear Guest,
At the Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been memorable.
Our goal is to exceed our clients’ expectations, and it makes me very proud to read comments like yours.
I am thrilled to read you had a great family trip to Barcelona, that you highly appreciated our rooftop “La Dolce Vitae” and that the location was convenient for you.
The entire team joins me to hope to have the immense pleasure to welcome you back in the future.
Kind regards,
Pascal Billard
General Manager
At the Majestic Hotel & Spa, we are pleased to know that your experience at the hotel has been memorable.
Our goal is to exceed our clients’ expectations, and it makes me very proud to read comments like yours.
I am thrilled to read you had a great family trip to Barcelona, that you highly appreciated our rooftop “La Dolce Vitae” and that the location was convenient for you.
The entire team joins me to hope to have the immense pleasure to welcome you back in the future.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews rooftop bar high end shopping five star hotel paseo de gracia junior suite excellent location turn down service gaudi buildings breakfast buffet is sagrada familia the heart of the city small pool tapas fantastic hotel central location concierge chanel
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25 - 30 of 4,139 reviews
Owen12101970
43
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 1 week ago
Dear Guest,
Thank you for having taken the time to send us your feedback after your visit to the Majestic Hotel & Spa.
I regret to read about your disappointment during your stay with us and appreciate your constructive comments regarding the décor at our Residence apartments.
Nevertheless, I am surprised to read about the fact that you had reserved a “Deluxe Suite”. Please note that the reservation we received was for a “Residence apartment” in our building across the street, not for a Deluxe room neither for a Suite (which are indeed two different room types).
As you may know, our Residence Apartments do not fall under the Leading Hotels of the World and are a different concept entirely. Therefore, we strongly recommend to reserve a room at the Hotel, as we offer a wide range of room categories, which always revert into success.
However, please rest assured that I will personally follow-up in order to investigate what may have happened and make sure the room type reserved is clear for all our clients.
I sincerely hope to have the chance to welcome you back again to give you a different experience and hopefully change your perception of our hotel.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacques P
168
via mobile
Overrated and Understaffed - takes forever to get a seat for breakfast and the staff is a bit condescending. The wait staff in the restaurant are pretty apathetic. On a couple of occasions I ended up fetching silverware and a napkin on my own from the bus station. We arrived at 1 am as a family paying extra for our son to sleep on a rollaway and the bed wasn’t even made. The last thing we wanted to deal with after a 9 hour flight. Stay elsewhere and save your euros.
Room tip: Many rooms have view or wall of building next door.
Date of stay: July 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 1 week ago
Dear Guest,
Thank you very much for having taken the time to send us your feedback after your visit to the Majestic Hotel & Spa.
I would like to deeply apologize for the level of service you received both at the breakfast restaurant and at the Front Desk. This is not indicative of our standards, and I would like to ask you to please accept our most sincere apologies.
I will share your comments with the entire team, so that we can work on further improvement.
I really hope you would consider coming back again in order to offer you the spotless experience you deserve.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
884abellam
London, United Kingdom
1
I have always since a long time wanted to stay at Majestic. This stay was back to back from mandarin oriental hotel down the road. Majestic practically was disappointing on every front of our experience. There was dysfunction in the communication between the staff, our luggages were at one point missing, and we even had to do a room change due to the breaking down of the AC at midnight, only to be taken to a room which had not been properly serviced and was only serviced at the last possible minute. I would not return.
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 1 week ago
Dear Guest,
Thank you very much for having taken the time to send us your feedback after your visit to the Majestic Hotel & Spa.
I deeply regret that your recent experience did not meet your expectations. We were all committed to make your stay memorable and provide you the best possible experience.
I am very sorry to hear that the service provided was not convenient for you. This is not indicative of our standards, and I would like to ask you to please accept our most sincere apologies.
I sincerely hope to have the chance to welcome you back again to give you a different experience and hopefully change your perception of our hotel.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamyar K
51
via mobile
The hotel is located in a very good area with easy access to most of the attractions.
The rooms are very nice and spacious . The bathrooms have double sink and a large.
The breakfast is really good and have a very nice gardening site that he can see and enjoy your breakfast .
The staff is very friendly and helpful.
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 2 weeks ago
Dear Mr. Kamyar,
I would like to thank you for choosing Majestic Hotel & Spa and for sharing your opinion about us online.
I am glad to read that you enjoyed your breakfast and that our location was convenient for you.
Moreover, it is always nice to read that the service provided made a real difference and I will certainly share your comment with the entire time.
I am looking forward to welcoming you back in the nearest future for your next stay in Barcelona.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Craig B
1
Really a beautiful hotel in a great location. The staff was incredibly friendly and accommodating. The roof restaurant is great. There is very small pool on the roof that is part of the restaurant, but it is not set up with lounge chairs, so don't expect a roof deck pool experience.
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Billard, Director General at Majestic Hotel & Spa Barcelona, responded to this reviewResponded 2 weeks ago
Dear Guest,
Thank you for sharing your opinion about your recent stay at Majestic Hotel & Spa on Tripadvisor.
I am very happy to know that your experience met your expectations, both in terms of service and facilities such as our rooftop “La Dolce Vitae”. Furthermore, I am pleased our location was so convenient.
I hope to have the opportunity to welcome you back sometime soon.
Kind regards,
Pascal Billard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC