We stayed in the residences (apartment) across the street from the main property. It was clean, updated, well-equipped, and had a 2 wonderful balconies. The staff could not be more friendly or helpful. We even forgot a couple bags at the hotel and the concierge quickly got the bags in a taxi and delivered them to the airport inn time for us to make the flight. We look forward to returning on our next visit to Barcelona.
Dear Guest,
Thank you for sharing your comment about your recent stay at Majestic Residences.
It is a pleasure to read that you have found excellency in all our services and facilities and that the apartment met your expectations in terms of equipment, cleanliness, and comfort.
I am also glad that our service made your experience so especial and that the entire team was helpful and pleasant.
It would absolutely be my pleasure to welcome you back.
Kind regards,
Pascal Billard
General Manager
The Majestic Hotel has an excellent and professional staff from the moment to enter until you depart. My expectations were exceeded and was one of the highlights of my visit to Barcelona. I hope to return soon.
Dear Mr. Eugene B,
I would like to thank you for choosing Majestic Hotel & Spa and for sharing your opinion about us online. Comments like yours encourage us to keep improving and creating unique experiences for each guest.
I am glad to know that your recent visit to our property exceeded your expectations and that the service provided made a real difference. We will certainly share your praise with the entire team.
I hope to have the opportunity to welcome you back soon.
Kind regards,
Pascal Billard
General Manager
I would not recommend residence apartments that the Majestic hotel has for family of 4 or more. The staff wants to help when things go wrong, but the hotel operations are very dysfunctional to be of any help.
We had several issues from bath tub and sink being clogged to in unit dryer not working. The staff tried to help but only after lots of back and forth which made the overall experience bad.
Dear Mr. Padmini,
Thank you very much for having taken your time to share your feedback after your visit at Majestic Hotel & Spa.
I deeply regret that your recent experience did not meet your expectations and that you left our property with a bad impression. However, I am glad to read that the entire team tried their best to assist you in a timely manner.
In regards to the dryer machine, it is true that initially it has a failure which was promptly repaired by our maintenance department, and nevertheless we offered you to wash and dry your clothes at the hotel laundry for complimentary.
The reason why it took the Front Desk some time to figure out if an extra cost would apply for the laundry service, was because the amount of clothes you sent us was around 3 times more than what was agreed.
Nevertheless, we accepted to do so and also offered breakfast for complimentary as a gesture of goodwill for the inconveniences caused.
Therefore, we are quite surprised to read your comments, as we did our outmost to enhance your experience and change your perception of our service.
Kind regards,
Pascal Billard
General Manager
Doors would not lock and rooms not cleaned until 6pm. They let everyone but hotel guest onto roof top bar. We asked for help and this would not happen. It’s a very expensive hotel in good location. But rest is poor.
Dear Mr. Godfrey,
Thank you very much for having taken your time to share your feedback after your visit at Majestic Hotel & Spa. As you know, we have already discussed these issues privately.
We apologize once again for the inconveniences caused. Rest assured that your comments have been shared with the involved departments in order to work on a further improvement.
In regards to the housekeeping, according to our system, cleaning service was provided every day prior to 17:00, but we will appreciate to hear back from you if this was not the case.
We really hope to have the chance to welcome you back again soon, and offer you the spotless experience you deserve.
Kind regards,
Pascal Billard
General Manager
Highly recommend this hotel as a luxury option.Great location, staff goes above and beyond to make sure your stay is wonderful! Breakfast is included which helped offset the cost and it included any and all types of options for food choices.
Dear Mrs. Barbara H,
Thank you for choosing Majestic Hotel & Spa and for sharing your opinion about your recent stay on Trip Advisor.
I am pleased to see that our service made your experience so especial and that you have really enjoyed our breakfast buffet, which has been awarded as the “Best Hotel Breakfast in Europe” at the Prix Villégiature.
I am also glad to read that our location was convenient for you that your stay with us met your expectations.
Thank you once again for providing us your maximum rating and for recommending our hotel to other travellers.
Kind regards,
Pascal Billard
General Manager
