Surrounded by luxury boutiques and within walking distance to more modest options, the hotel is in a very convenient location. The common areas are beautiful and and the room although small had some nice touches, like the sensors next to the bed that would detect your feet if you got up in the middle of the night and light up the bathroom. The common areas are pretty busy most of the time as it is a very popular hotel with a large amount of foot traffic. There's a tiny gym and an oversized bathtub billed as a pool.

The service was a little inconsistent. We checked in at 430pm and were told the room was not ready, and directed to the lounge to wait. Except reception never came back to update us and we had to go chase it up an hour later. I realize reception was busy but that was still pretty bad service. When I attempted to confirm the guaranteed late checkout on my booking I was told the hotel was fully booked and I may get lucky if I check back later. Now I understand hotels get busy and a situation may arise where even "guaranteed" means nothing, but I detest it when you make me wait till 6pm for my room because it has obviously been used for a late checkout and then proceed to tell me that you do not honor guaranteed late checkouts.

Breakfast was decent, a reasonable buffet selection and hot dishes to order, and the choc cake at the rooftop bar was very good. Service at the F&B outlets was also very good even though the staff were almost always very busy.

Good place to stay overall, if a little crowded at times. Better location than the Cotton House, but not as unique.