Dear Mr Montez,
We thank for your feedback and for staying at Majestic Residence on the Paseo de Gracia. The Residence is located in a separate building, a different concept than the hotel with large 90 to 100 sqm (970 to 1070 sft) apartments including 2 bedrooms, 2 bathrooms, fully equiped kitchen with service “à la carte” for short or long stays allowing guests to use the services of the hotel accross the avenue.
We understand that you were disapointed that the housekeeping service was not included in the price you paid i.e. average nightly rate of 238,50€ including VAT for a 2 bedroom apartment with a complimentary upgrade to view on the Paseo de Gracia.
As you mentionned, since our reopening last fall the the Residence, we have adjusted our rates and at the requests of a number of clients who prefer no to have nor pay for a daily cleaning, opted to offer it “ à la carte” on request which seems to fit most of our client during this time.
Nevertheless, in the Hotel, we do offer daily cleaning service as well as turndown service in the evening in all our rooms and Suite categories which has always been our policy.
Thank you again for your comments and hope to have the pleasure of welcoming you again in Barcelona.
Kind regards,