Dear Valued guest,
Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations and that our property did not reflect the high standards associated with the Kimpton brand.
We apologize for the inconvenience you experienced with the size of your room and the challenges it presented. As a Diamond Ambassador Member, your comfort is of utmost importance to us, and we are sorry to hear that the room upgrade did not meet your needs. We also regret the issues you faced with the bathroom lighting and layout.
Your comments about the space limitations and design will be shared with our management team to address these concerns and improve our accommodations. We appreciate your kind words about our staff, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Kind regards,
The Kimpton Vividora team