I don't even know where to start. This is one of the best hotel stays we've ever experienced. Even before we arrived, I was emailing with the amazing concierge, Ruben F. He walked me through everything I needed to know- from Covid protocols to airport transfers, restaurant recommendations and beyond. We requested an early check in, and while there was no guarantee, our room was ready when we arrived. Check in was seamless! The hotel itself is beautiful- the lobby is spotless and welcoming. Our room was so comfortable! Amazing water pressure in the shower (and the rainfall showerhead is a luxurious touch), beds super comfortable, and the most adorable little balcony overlooking the property. But the best feature of the hotel by far is the rooftop. The pool is refreshing and lovely with comfortable loungers. The view from the roof is spectacular and the food is excellent! (Our picky vegetarian teenager is obsessed with the veggie burger). And I can't say enough about the waitstaff. From the first day, Miguel knew our names and how we take our coffee. He and his colleagues, Alice, Carlos, Alexandra, Mica and the whole staff treated us like old friends. And breakfast in the mornings is a must. Ruben G always greeted us with a big smile, and the food there is excellent as well. And I haven't even mentioned the location! Right in the Gothic Quarter, you are close to everything! And whatever you want to do, the stars at the desk, Ruben, Jemm, Laura and the rest will help. From a taxi to a dinner reservation to Metro directions- they even arranged Covid tests in the comfort of our room since our travels required it. If you have the opportunity to stay here- do not miss it. We are already trying to figure out when we can come back. Thanks for the best week ever!!!