This isn’t a bad review for Casa Batllo but I’m furious with TRIPADVISOR and will not be booking through them for anything again. I booked for 5th July. I had to check the dates so I’m 100% sure I booked for July. Stupidly when the tickets were sent the next day I didn’t check the date as I was busy working and wrongly assumed everything was OK. I’ve just checked my tickets to print them only to find the booking was made for 21st June. I WILL NOT BE BOOKING THROUGH TRIPADVISOR EVER AGAIN!

We got the gold passes for the extra rooms. There were 3 extra places that were available with gold. The experience was good, the residence pretty good, the rooftop not so much. It was super crowded for the 4pm entry so it was nice to get a break from the crowd. Really enjoyed the architecture

I visited on June 20, 2024 with a Be the First 08:30 AM ticket. I usually ignore 1 star reviews when the majority are positive. I’m here to tell you to BELIEVE THE 1 STAR REVIEWS. I promise: I don’t have a chip on my shoulder. I prepared in advance. I speak Spanish. I like museums. I am mobile and fit. I just really want to make sure others avoid the experience I had.

You don’t actually see anything in person. There are 7 flights of stairs and every floor closed except one. The rooms on this floor are empty wood panelled… spaces. The “immersive” experience is that you receive a tablet to point around the empty room to “see” Augmented Reality furniture in the empty room.

If you came to Barcelona to SEE THINGS IN PERSON, avoid.

The audio guide was rambling nonsense devoid of info, hard to hear with no text version or section headings. You search for symbols around the house and select the symbol on your tablet. It’s Pokémon Go.

Every staff member was reluctant to interrupt their chitchat to point the way for me. Incredibly rude. It’s not “autism awareness” as the website claims, I am autistic… yet I will point in a direction if someone asks me… and they made me feel incredibly upset and unwelcome.

The best part was getting out of there! Be the First / skip line tickets meant it was not crowded yet. You can run up and down the stairs and be out. By 09:15 AM the front narrow spiral staircase was crammed with lines not moving (the prospect of which was probably why the staff are so angry). If you must go, get the special express tickets or you’ll lose hours queuing. But PLEASE avoid if you have mobility issues or would have trouble on many flights of narrow spiral steps. The elevator was out of order. A guy in a wheelchair was using crutches for all those spiral steps. I felt horrible seeing that.

The place is not (yet) fit for purpose. They are still constructing - ear splitting drilling at 09:00 AM. The price of the ticket is literally for a God-awful video “immersion cube” at the very end full of synth and strobe lights. FYI I found Park Güell to be beautiful and unique and Sagrada Familia to be informative and original, so I highly recommend those.