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Tatum1983
Liverpool, United Kingdom

Fantastic Hotel for Families

Reviewed Aug 25, 2022
Stayed here for 4 nights, August 21st to 25th. We was a family of 4 visiting Barcelona for the 1st time. What a fantastic welcome. The staff are so helpful and are full of knowledge of every activity there is to offer including the names of every bus/metro/train/tram station required to visit the said activity. It’s 10 minutes from the beach and there is a park right across the street. Cut through the park and you are on El Poblenou Rambla. Lots of choice for food, drink and desserts. Very cheap too. Not like what we have read about the main lad ramblas. It is 2 miles from the zoo also so we was very happy the location. We booked a double bed with sofa and it was more than accommodating for us as was our all day, back to the room to be showered and to bed. The shower was brilliant. Very relaxing after a long day of walking. The toiletries provided are branded and are very refreshing. You only need hair conditioner. Irons are also available from the reception desk.
We could not fault this hotel and would highly recommend and visit again.
Date of stay: August 2022
Trip type: Travelled with family
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Reviewed August 24, 2022 via mobile

We requested a room with a double bed. The hotel only has double beds in their family and handicap rooms. Since we booked this hotel 4 months in advance, they should have reserved a family room for us. Not tell us all the family rooms were booked and they gave us a handicapped room. Also, I am a Gold member, so this was even more egregious.

This was a handicapped room that had a toilet seat did not sit firmly on the bowl. It was held on with two plastic clamps. It constantly slides off and had to be put back in place and was very uncomfortable. It also was a bit dangerous as it fell off as you got up from the seat. Sorry TMI.

The location is a good ten minutes from the beach. However, for the main attractions of the city you must take the metro. We thought when booking we were near Las Rambles but learned we were near the smaller Las Rambles - not the big and famous Las Rambles.

The room was clean. There is no refrigerator in the room. When I called down to the front desk - none can be provided. Pillows are hard as a rock. The room contains is a small desk. However, they put the room safe on the desk and with the desk lamp there was not enough room to work on my laptop. While there is a bar in the lobby it was ever open.

We were told the hotel only serves breakfast. Breakfast did not have any hot food. There was hard boiled eggs, cheese, cold cuts, yogurt, fruit, and assorted breads.

Unless you are coming to Barcelona for the beach, we would not recommend this hotel. There is nothing near the hotel except for buildings painted with graffiti. When we were staying here, August 2022, there was many on-going construction projects around the neighborhood. The area is very deserted with no restaurants less than a fifteen-minute walk away on the mini-Las Rambles.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank David734NewYork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Myriam Sanchez, Dueño at Holiday Inn Express Barcelona - City 22@, an IHG Hotel, responded to this reviewResponded August 26, 2022

Dear Mr. David,

Thank you for your feedback regarding your stay and for being a Gold Member from IHG One Rewards. We greatly appreciate your feedback and we take it very seriously as it helps us improve every day.

We regret the incident with the room, and apologize for all inconveniences that caused you the accessible room with a different type of bathroom.

The hotel is situated in Poblenou area, on the district 22@ where many companies are coming because they are using new technologies. Very near to us, 2 streets walking, you can find La Rambla Poble Nou, where there are several bars, restaurants local shops, supermarket, banks, chemistry, many business and as you wrote the beach.

Around 15 – 20 minutes, you can arrive to the city center with subway.

Holiday Inn Express is a limited service and for this reason we do not have restaurant and we offer only breakfast for all customers with a huge variety of food where you can find as a hot dish depending of the day (beans, mushrooms, Spanish omelet) and more items.

Thank you again for your comments and we hope to see you soon.

Best Regards,

Carme Trullols
Guest Service Manager

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Reviewed July 17, 2022

Pretty much your typical Holiday Inn Express. We stayed here while in Barcelona because we stay in Holiday Inn Expresses quite a bit. It was a little far from everything but there was a lovely mall with lots of restaurants that was within 4 blocks away. When we went to the Rambles we just took at taxi which was very reasonable. It was about a 10 minute drive to the Rambles and the Basilica of the Sagrada Familia

The staff was very friendly and helpful. There was a lovely parking garage that was attached so once we arrived we left our car parked there. It was conveniently located the morning we had to drive to the airport. Parking was about $20 a day.

Breakfast was included. It was the typical breakfast of breads, meats & cheese, yogurts. Our A/C worked very well so our rooms were very comfortable.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank IronRangeMNGirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 3, 2022 via mobile

Excellent location - 15 minutes walk to beach or to Sagradia Familia. Lots of nightlife & restaurants around. Rooms are exactly what you’d expect & staff are very good - in particular Alejandro, who really went the extra mile in looking after us & the needs of our 2yo grandson

Date of stay: July 2022
Trip type: Travelled with family
1  Thank Patrick K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 7, 2022

Super friendly and helpful staff in every area of the hotel. The actual hotel is fairly bog standard but the staff make it exceptional! Poblenou is a fantastic, family-orientated neighbourhood with excellent shopping, bars and restaurants - also easy to travel into the City.

Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank Y3222MDmatthewh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 25, 2022

Barcelona is a beautiful city, but the Holiday Inn Express experience we had was terrible. I'm giving 2 stars only for the location which was near to the 'Llacuna' metro station. Otherwise, it only deserves 1 star.

We went there in April 2022, and the weather was hot. Before finalizing the booking, we saw that the hotel had mentioned 'air conditioning' in the amenities. Only after seeing that did we finalize the booking and paid for it. But after reaching there, we discovered that the hotel room was hot and suffocating. We were told that the air conditions of the entire building offer either hot air or cold air, but at one time! So, there's no way to switch a 'room's' particular air conditioning, which was insane.

We thought opening the windows would solve the issue, but hell no. The noise from the road didn't let us sleep for even one night, out of the three nights we were there at. We asked for some sort of compensation, but the managers only offered us two free drinks at the bar. Is that some kind of a joke?

We said nothing more, and only stayed outside in the city for most of the time, as staying in the hotel was the 'last thing' we were looking forward to. Even the breakfast was substandard compared to what we have had at other hotels in Europe in the past.

This was an eye-opening experience for us, as we vowed we would never book a holiday inn, inside Europe now! There are much better hotel chains, offering more amenities at similar prices. We got duped by the brand name. Not anymore!

Room tip: Don't go for rooms on the roadside. They will be very noisy in case you choose to keep the windows open like we had to!
Date of stay: April 2022
    • Rooms
    • Cleanliness
    • Service
2  Thank mehekapoor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Barcelona - City 22@, an IHG Hotel, responded to this reviewResponded May 14, 2022

Hi mehekapoor,

I have reached out to our facilities team to check the temperature system. I'm sorry our ventilation system was an issue for you, and I apologize for the situation. Our staff will do their best to ensure your future travels are a much better experience.

Thank you for choosing us for your stay in Barcelona. We truly loved having you here, and we look forward to getting another chance from you. I'm sure you'll love the changes and improvements.

Alejandro G.
Case Manager
IHGService

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