The food is good, but the staff is poorly trained. I had asked for a window table upon reserving, but was rudely informed by a waitress upon my entry (from the back entrance) that those tables were for "important museum people!" There were 3 tables free, none of which were marked "Reserved." She then ordered me to walk over to the other entrance to be seated, since I was "standing in the restaurant." Very insolent. None of the waiters wore name tags, and when I asked for the waitress's name, I was refused the information. I was also refused the complaint form, as by now I was really rather irritated. No apology forthcoming; no salt and pepper on the table; no bread plates, etc. etc. Y no se trata de problema de comunicación. Soy perfectamente bilingë.