Paid way to much for the room. Found out after we arrived that going rate was $229 and we paid $340. We asked to check in an hour early and received an email they couldn't accommodate our request but would do their best to accommodate us on arrival. We arrived at 3:15pm and had to change for a wedding at 4 (check in is 4). They told us we couldn't have the room so we asked for a place to change. We were pointed to the lobby washroom and had to change in bathroom stalls, some accommodation that is! We also found out that our friend was given an ocean view room with no reservation upon his arrival at 3pm for $229. Why was this not offered to us? Why did we pay $340 for a dungeon garden room? Why couldn't we have that room early to get changed for a wedding?

Next was the room. We had to leave the wedding between the ceremony and reception to check in (20 min drive ea way.) Finally got our cave of a room, dark and smelled like a mix of stale cigarette smoke, mold and fish. No bedside table lamp, tv remote didn't work and the tv was hanging off a broken mount with the cords hanging out the bottom, stains on the carpet everywhere, broken towel rod and toilet seat. No screens on the windows, no AC, mold in the bathroom faucet and the whole place had clearly last been renovated in the 80s.
Terrible room, terrible customer service and terrible rates. Better off with a cheap chain hotel.

Update: After 2 voicemails I was finally able to get ahold of the manager Kira. After explaining the above concerns with her politely she only seemed concerned with our friends room being undercharged. She told me she would pass the deficiencies with out room on to maintenance and get back to me. I never did here back from her even after 2 more emails to check in. There was zero apologies and zero compensation.

I know things a bit off right now with Covid so I can accept no housekeeping services and no dining. When we arrived and were unpacking our vehicle there were a couple of workmen with potty mouths nearby. When we got to our kind of stale smelling room, there was a dead bird on our patio table. I am not sure how well the hotel cleaned the room even though it states there are enhanced cleaning measures in place. The outdoor furniture was dirty so we wouldn't have used it. Food crumbs on the carpet. Coins under the bedroom chair and hair in the bath tub. They did not change out the toilet paper rolls between guests either. No towels or toilet paper in the loft bathroom.
At the continental breakfast the tables were not cleaned between guests and food only seemed to be replenished when the staff were asked.
We paid for a partial ocean view. Partial is stretching it. From main level you can't see the ocean at all. From the loft you can see just a bit due to the height of the trees that are there. Also, in the photos it's looks like you can access the beach. From what we understood you can not.
Stained couch cushions, non working light bulbs, shower water that went cold when someone flushed the toilet were other problems.
There was no place to empty our garbage outside as the bins were overflowing. Not a good idea when there was a bear hanging around the area.
Anyway, this poor place has had it's day. It needs to either close or renew itself.