We have stayed at this Best Western Hotel in Owen sound three times in the past year. First time was in August on a vacation over to Manitoulin Island and The last two were to attend the Owensound attack games. Convenience for proximity to the Bayshore community centre as well as the excellent service and cleanliness of this hotel is amazing…Thankyou, we will certainly be back !
Hi Meander635410,
Thank you for taking the time to share this feedback with us. We are glad that you enjoyed your experience and will look forward to seeing you again in the future.
attended for a business meeting and booked a 2 room suite. i was pleasantly surprised to find not just a couch and armchair in the second room but also a 6 person conference table which was absolutely perfect for our meetings. I will definately be using this hotel again when in this area.
Hi wayne1323,
Thank you for taking the time to share this feedback with us. We are glad that you enjoyed your experience and will look forward to seeing you again in the future.
This is a unique spot with lovely views of the Bay, they could do with an update, but it is clean and maintained. What is likely unknown is their fabulous breakfast choice that includes a beverage $10.00 and plenty of food. They should include ham as a substitute for bacon rather than upcharge $2.00. The ambiance of their restaurant is a refreshing pleasure. We recommend you try it!
37Jones,
Thank you for taking the time to share this feedback with us. We are glad that you enjoyed your experience and will look forward to seeing you again in the future.
Good stay. I had a room with jetted tub, fireplace and king sized bed. Very comfortable. The bed was very nice. The tub took a while to fill, but once full it was very nice. Strongest jets I've seen in hotel tub. Bathroom was a little outdated. The baseboard heater was covered in rust, and everything else just seemed kinda meh. Otherwise, very nice room. I stayed here as i was going to a hockey game right next door. Otherwise, there is really not much close by.
Hi Johnny B,
Thank you for taking the time to share this feedback with us. We are glad that you enjoyed your experience and will look forward to seeing you again in the future.
This hotel was not prepared or efficiently staffed to accommodate our large group. The room had garbage left behind from another guest, bathroom was not cleaned completely, hardware broken in the cabinetry, ripped bedskirt. Our large group requested multiple times to be given a space that we could go to not be disruptive to other guests and denied each time. Multiple conference rooms were empty. Frustrating for all involved.
Hi JBNMe,
Please accept our apologies for not meeting your expectations while you stayed this past weekend. Unfortunately, we were not prepared for a hockey tournament weekend as there were only your 9 rooms booked as a hockey block in advance. We had many hockey rooms booked individually and this changed the tone of the weekend entirely. Conference space at this hotel is not assumed to be given away free to teams staying with us as this has been taken advantage of in the past and the space is busy with bookings now that it is available to do so. We could have potentially made arrangements if an inquiry had been made in advance however. The unfortunate result of guest complaints due to noise and children running in the halls is having to keep the peace with security personnel. We do seek to find a solution that works for everyone and do our best to be a clean, quiet place for our guests to stay. I am disappointed to see your review and will be discussing this past weekends events to potentially find a way to improve. Thank you for your feedback.
