Yesterday I checked in yesterday shortly after 6pm. The woman at the front desk was really pleasant but obviously there was too much going on for one person to handle. My stay was supposed to include dinner and breakfast. There was no mention of dinner (and nothing visible in the eating area).
Because of Covid, you have to pre-book the pool. It was booked 7pm, which was disappointing. The lady at the front desk did offer to call the hotel next door to see if they had availability. At 6:40 I tried to call the front desk about the reservation. No answer, so I went downstairs. She called next door while I waited. Thankfully it paid off.
Later I asked if I could book a slot for swimming early in the morning. Bookings can only be made same day. I was told to call in the morning. I told her I was thinking 6am for a swim. She said there was always someone at the front desk.
At 6am I went to the front desk and looked for someone to talk with. I was told that the pool didn't open until 9am. For some reason the gym opens at 6.
At 6:45am I went back downstairs for breakfast. When I checked in, I wasn't told the hours. I found out they're 7am - 10am. I don't know how this works for people staying on business, since many offices open at 8am. Because of Covid you can't help yourself. The food was fine.
My room could have used some updates but it was comfortable.
The people at the hotel are working hard but there just don't seem to be enough employees.
I expected more from a Hilton hotel.