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cynthiaengberts

Memorable stay

Reviewed Aug 26, 2021
Rooms were clean and all staff we encountered were courteous and friendly.
Mondays- Wednesdays there was also a complimentary dinner, an excellent option for feeding a family, especially if you are watching your budget and want something healthier than fast food.
Date of stay: August 2021
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Review collected in partnership with Homewood Suites by Hilton
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Reviewed August 19, 2021

We stayed for two nights in July and were very happy with our choice. The location is perfect to visit the factory outlets (next door) and the farmers market so close by. Our suite was perfect, the pool relaxing, the grounds well maintained, great service, and the breakfast offers a wide and tasty selection. We plan on returning in October for our second visit. Highly recommend.

Date of stay: July 2021
    • Value
    • Location
    • Service
Thank DandCTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frishta Mehri, Guest Services / Front Office at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded August 24, 2021

Hello DandCTravel,

Thank you for staying with us at the Homewood Suites by Hilton St. Jacobs. Thank you for sharing your valuable feedback and we are all so happy to hear that you had enjoyed your stay. Thank you for your kind words and we appreciate you recommending us to other travellers. We all cannot wait to see you again soon!


Regards,
Frishta Mehri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2021

The staff was wonderful and the hotel was as expected, great location to St Jacobs market. The COVID precautions were a little lacking in my opinion. Wipes and hand sanitizer are available in the lobby but the sanitizer was empty and the wipes are for hard surfaces only and not hands. Cleanliness in the room was also lacking, the tv remote was crusty and I found a clump of black hair on the bathroom floor- I am blonde.
There are no USB ports in the room but plenty of outlets. WiFi was generally good but had to reconnect multiple times. The bed was very comfortable. Breakfast is available and was plentiful but get there before 9:30 as they seem to stop replenishing. The pool was open, you needed to book a time which was an awesome way stay socially distant. I may stay here again but there are 3 other hotels on the same road.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Tinda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frishta Mehri, Guest Services / Front Office at Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada, responded to this reviewResponded August 24, 2021

Hello Tinda S,

Thank you for staying with us at the Hampton Inn & Suites by Hilton St. Jacobs. We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us. I will work with my team on the areas that we need to improve. Thank you for your feedback and we hope you will come back and stay with us again.


Regards,
Frishta Mehri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2021

Yesterday I checked in yesterday shortly after 6pm. The woman at the front desk was really pleasant but obviously there was too much going on for one person to handle. My stay was supposed to include dinner and breakfast. There was no mention of dinner (and nothing visible in the eating area).
Because of Covid, you have to pre-book the pool. It was booked 7pm, which was disappointing. The lady at the front desk did offer to call the hotel next door to see if they had availability. At 6:40 I tried to call the front desk about the reservation. No answer, so I went downstairs. She called next door while I waited. Thankfully it paid off.
Later I asked if I could book a slot for swimming early in the morning. Bookings can only be made same day. I was told to call in the morning. I told her I was thinking 6am for a swim. She said there was always someone at the front desk.
At 6am I went to the front desk and looked for someone to talk with. I was told that the pool didn't open until 9am. For some reason the gym opens at 6.
At 6:45am I went back downstairs for breakfast. When I checked in, I wasn't told the hours. I found out they're 7am - 10am. I don't know how this works for people staying on business, since many offices open at 8am. Because of Covid you can't help yourself. The food was fine.
My room could have used some updates but it was comfortable.
The people at the hotel are working hard but there just don't seem to be enough employees.
I expected more from a Hilton hotel.

Date of stay: July 2021
Thank Lizz H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2021

Excellent accommodations. Nice hotel. The pool being open was a great perk. Good breakfast. Not the same as would be pre-covid but definitely did the best they could under the circumstances. Highly recommend!

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank eves6112021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 22, 2021

The room is clean the bed is very uncomfortable. The breakfast was good since it is covid. The lady's at front desk are unwelcoming. I do recommend this hotel because it has a full kitchen and nice clean room. Maybe they just never liked me. Hopefully you get a better experience

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank mikeeyyy420
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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