This is the worst place I have ever stayed. My friend and I arrived and checked in. The first thing was the living room television. The described video was on and would not turn off. Nor would the guide come on. Maintenance tried to fix it but could not. Fine. We’ll live with the described video always on. Then, the tv in the bedroom would not turn on. Maintenance finally got it working but it didn’t have cable like the Main tv. Fine.

At midnight, the sound of water running and splashing was extremely loud in the master bedroom and continued all through the night. The front desk was emailed about this and then called the next day. Maintenance came and looked but said they couldn’t find anything. The same thing happened the next night and after having to sleep on the couch, the front desk was told again and we said there is something really wrong, you better check into it. Maintenance came again and finally took our words seriously and began to look at the units and the hvac system. So two nights of severely broke sleep due to hvac problems.

As I was cleaning up and going to do laundry I found disgusting towels in the dryer that were crusty. Right away I called the front desk to advise of this as now I am worried about cleanliness of the unit during COVID as the cleaning staff obviously does not clean well or look at the unit carefully to miss a dryer full of towels.

Upon our first night and subsequent nights, this place short-sheeted the bed!!!! I don’t understand it. The bottom sheet does not fit EITHER bed. This is something this place does apparently for all beds. Very uncomfortable if you have ever slept in a short sheeted bed.

Also read the rules CAREFULLY! If you don’t put dirty towels in the bathtub, they charge you $40. (But it seems ok to leave dirty towels in the dryer).

Upon complaining all that was offered for our horrendous two nights was a free late checkout (which they charge $40 dollars for. I have stayed MANY places around the world and have never been charged for a late checkout if the room is not booked). The accommodation confirmed there was an hvac problem and did not seem to think towels left
In the dryer was a problem as if shouldn’t pose a concern about the place being cleaned. We were offered a discount on our NEXT stay. We advised management we will NEVER be back due to the terrible accommodation this time. We were the told to transfer the discount to someone else. So no discount AND we were told to subject a friend or relative to this horrible place to get a discount then.

This place also charges a nightly resort fee. It’s a resort in name only.

Stay far away from this place and listen to the negative reviews.

We were so lucky to get this hotel/condo for a week with our timeshare. What a great place, the suite was big and very nice, like a home away from home. We had almost no complaints, we even had a jacuzzi to soak in after our daily hikes. We will defiantly try and stay here again!