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dawna788
Kindersley, Canada

HOCKEY TEAMS AVOID!

Reviewed Jan 30, 2024
Borderline harassment! We booked a group of rooms for the entire hockey team, including a parent room (my room shared a wall- and I heard nothing after I retired to my own room). They scattered us over 3 floors. Security literally stood outside the door listening- they continuously knocked on door to complain. Our boys had to get up at 6am ( so not up late), security harassed them all weekend- even if moving from one room to another. Our kids were scared to be in hallways without an adult- due to staff. More than one parent complained and staff/ manager took zero responsibility for the staffs actions. Clean and good breakfast, but not a place for hockey teams- obviously not wanted.
Date of stay: January 2024
Room Tip: Security is harassing. Yet have homeless man sleeping in stairwell. Hockey teams are treated...
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this review
Responded Jan 30, 2024
Thank you for taking the time to share your perspective on the weekends events.
As a busy hotel, we understand that all our guests have different needs, and it’s our job to do our best to accommodate this. We also understand that as a hotel who hosts multiple hockey teams, with those teams comes excitement and enthusiasm. We do our best to work with all teams to figure out how to best meet their needs and ensure they have comfortable accommodations during their time with us. This can be a balancing act, as we have several other types of guests staying in the hotel, with different needs. The staff along with security worked together to try and address any concerns that guests had and keep the hotel quiet and comfortable for everyone. We value the business teams bring us, and we will continue to actively work on balancing the needs of all of our valued guests in the future.

Regards,
Christine C,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 8, 2024

The staff at the home inn were absolutely amazing. They treated me like family. Christine and Karen are absolutely amazing to deal with. My room was excellent and clean. I have stayed there many times and will stay with them any time I go through swift current. I was there the 21st and 22nd of December/23. And as a special treat the staff left me a great little gift in my room for me. All in all it's a great place to stay and all the staff are wonderful. 5 out of 5 stars from me

Date of stay: December 2023
Trip type: Travelled solo
1  Thank Kurt J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this reviewResponded January 10, 2024

Thanks so much for the review Kurt! The staff always look forward to seeing you when you visit the city. We appreciate your loyalty so much. Take care and hope to see you soon!

Christine C,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 21, 2023

We had a really great experience at Home and Suites (Swift Current, SK) from the first check-in to the final check-out! Our room was quiet and clean, the staff was friendly and we really enjoyed our stay- thank you!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Cado D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this reviewResponded November 23, 2023

Thank you so much for the review! I'm thrilled you had a great experience from beginning to end, and we look forward to welcoming you Home again soon!

Regards,
Christine C,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2023

Staff are friendly and always willing to go the extra mile....Rooms are clean, pool area very clean...Good breakfast ......Eating area was always clean...Exercise room, although limited equipment...does the trick! Would definitely stay there again!!

Room tip: All was good...no complaints
Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Guy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this reviewResponded October 2, 2023

Thank you for the review and for recognizing the staff for all of their hard work! We hope to see you again on your next visit to Swift Current!

Regards,
Christine C,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 23, 2023

We love staying at the Home Inn in Swift Current. The staff are wonderful. Everyone is really friendly, helpful, and attentive. We love that they have a hot breakfast. It’s the standard continental breakfast (eggs, bacon, pancakes, etc.) but they also have some options for gluten free (bread, and cereal). Check-in is always quick and easy. The rooms are always clean and well-stocked (even with real dishes so you can eat off a real plate in the rooms with a kitchen area). The beds are really comfortable and we always get a great sleep. Pretty quiet hotel generally.
We have stayed in a few different room types and really love the Family options that have a separate sleeping space from the main living space. We like being able to put the kids to sleep and then still sit out in the living room and watch tv or talk without waking the kids. They also have lots of room options that include kitchen areas. We stayed in a family room that had a separate sleeping area for the kids, and a kitchen area with a sink, fridge, and microwave.
The pool area is very fun and has a waterslide which can get going pretty fast! We really love spending time in the pool and hot tub there and wish we could spend all day at the pool. Sadly the pool doesn't open until 9 am (unlike my children who wake up at 5 am!) All things considered, we love this spot and we stay every time we drive through Swift Current. Highly recommend.

Room tip: Some of the rooms come with kitchenette type amenities, some have separate sleeping spaces.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank jocelynt889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this reviewResponded August 24, 2023

Thank you so much for this stellar review! I'm so happy you and your family continually enjoy a clean, comfortable and restful stay during your time with us. We appreciate your loyalty, and look forward welcoming you back soon!

Regards,
Christine C,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2023

Everything was well organized and ready for an early check-in.
The rooms were very clean and the bed was comfortable.
The staff were welcoming and friendly.
There were cookies and the free breakfast was very good!

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank B S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine Caughie, General Manager at Home Inn & Suites - Swift Current, responded to this reviewResponded August 22, 2023

Thank you so much for the review! I'm happy you enjoyed a clean and comfortable stay. We look forward to welcoming you Home again soon!

Regards,
Christine C,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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