The reviews of this hotel led me to believe that I would have a comfortable stay and good service. Neither happened. I’ve never had a worse stay in any hotel. The bathroom wasn’t clean and I had to wait until the next day for this to be rectified. Kids were running around screaming into the early hours of the morning. There was only one staff member on the premises and he said he didn’t have any authority to do anything about it. Then, the next two nights were punctuated by a vehicle alarm blaring on and off throughout the day and night. I spoke to a staff member on the morning of the second day and was told they had received a lot of complaints. She said that she would speak to the vehicle owner and make sure it stopped. A different staff member in the afternoon told me that she was unaware of any complaints but would look into it. Twelve hours after I first complained yet another staff member was on duty, again the only one on the premises, and he knew nothing about it. He said he “couldn’t hear anything” and “there’s nothing I can do anyway”. I was woken several times through the night and after three nights without an undisturbed sleep I had had enough.

Apart from not getting any sleep, I am not happy that a hotel of this size keeps only one staff member on duty. The queue at check-in was long and the staff were abrupt and clearly not happy. As a guest I am not interested in hearing how hard it is on them when the hotel is full. If hotel staff have issues with management they should speak to management about it, not their guests. If a guest has a problem the response shouldn’t be “I don’t hear anything”. It should be, “I will look into it” followed by actually doing that. If staff say they will leave a note for housekeeping they should leave that note. Not have guests waiting around for a bathroom to be cleaned that should have been clean when they checked in.

I will never stay in another hotel managed by this company (d3h hotels) nor can I recommend it.