If there's a mistake on your reservation don't expect any help or consideration from this hotel. After Booking.com screwed up the date I was to stay here - they said the hotel could take care of making the change to the proper date.
The hotel did nothing, and proceeded to put through the $161 charge for a room I could not use.
Zero customer service. I'll never again consider a stay here.
Not a good feeling at all. Some of the front desk staff were pretty rude and unfriendly. Craziest thing, we opened our curtain to see that there were people sitting at a table on the other side. We had a leak in our ceiling but the staff did fix it while we were out for the day. Pics when booking were deceiving.
The room was clean overall, but the shower was a little dirty. The AC is right above the bed and is very strong, which made me cold all night. You can hear through the walls as they were very thin. The bed was comfortable and breakfast was average. Overall, for Toronto it is a decent value.
I stayed in this hotel with my friends. They gave me an occupied room for the second night…It was indeed a DOUBLE CHECK-in scenario and I was really disappointed and decided not to get my room and requested for full refund I was trying to reach out with the manager to talk about the issues however the manager is always not around whenever I call them, whether in the morning, afternoon and night time. It seems he’s hiding to the customer and afraid to settle any issues and complaints. After 5 days, I learned that they still charging me as No-show because I didn’t get my room despite of their negligence giving me the occupied room. Really SUCKS experience in this hotel!!!!!
I would not recommend this Hotel. It did not have a good feeling.
After a long travel day we arrived and did not notice our bed and simply dropped our things off and went to dinner.
Upon returning we unfolded the bedding and noticed several spots and a hair under the sheets along with what appeared to be lipstick on the top.
Trying to get help to exchange the bedding took a better part of an hour only to be handed 1 fitted sheet.
This place is clearly unorganized understaffed and very tired and I would say not the cleanest!!!
In fact I’m sure I bed was never changed out from previous guests!!
And we cannot get a refund!! Never ever again!!
