False advertising of airport shuttle and guest safety. I booked through Hotwire - the amenities promised an airport shuttle and guest safety. This hotel has NO airport shuttle as advertised. This is a known issue for some time and yet they still advertise airport shuttle. I relied upon this material claim before booking — this was important to me, as I had an early flight the next morning. I would not have booked this hotel had I known there was no airport shuttle. As for guest safety - STAY AWAY. This is one scary place especially for a woman travelling alone. I entered the tiny hotel lobby to check in. There were two sketchy looking men sitting on the sofa right next to the reception desk. They could overhear me checking in ALONE and providing a credit card as security. My hotel room was horrible. The door to my room had a 2-inch open gap between the bottom of the door to the floor. HOW IS THIS SAFE?! It would be a simple matter to slide a wire under the door and unlatch the lock from inside (I have seen this demonstrated in online videos). There was no safety chain on the door. While deciding how to ensure my safety (I thought about pushing the desk/table up against the door), I thought I would distract myself with the TV. Neither the remote nor the button on the TV worked. I called the front desk for a new room, they said they would send someone up. One and a half hours later, nobody showed. I called a cab and checked out of that nightmare without even staying there. There must be some sort of standards for guest safety for hotels, aren’t there? Anyway if you expect an airport shuttle here, you were misled. I saw a review from more than 6 months ago indicating they had no shuttle then either - yet they still advertise it. Avoid this hotel like the plague. I will never book with Hotwire again. See attached photos showing listing of amenities when I booked, the gap under the door, and 2 reviews indicating no airport shuttle and no guest safety.
