Very luxurious and extremely clean rooms.
Well stocked for covid protection.
Mini fridge and coffee machine in room was added bonus in the suite.
Bed was super comfy and smoke supply of pillows and blankets.

We’ve been Embassy Suites customers for many years. We like the suites and the full free buffet breakfast. This free buffet was advertised on the web for this site, as always. There were signs about it in the elevators and a card in the hotel room. But when we went to the designated floor we found only another confused couple.

We sought out a staff person who informed us that there was no free buffet after all and instead we’d get a $20 voucher ( one per room valid only with purchase of two adult entrees)

Ok, no problem…until we saw the bizarrely jacked up prices. We purchased two very average priced entrees (2 pancakes with two eggs) and WITH the vouchers had a mediocre plate ( no refills like a buffet) for CAD80 with standard tip.

Promised a free buffet breakfast and got this, tThe next day we ate a grocery store yogurt in the room,

The room was great. We understood lack of staff and some services because of COVID and could even overlook the $70 parking in this prime location but the breakfast bait and switch is completely unacceptable.

We returned to this hotel because the good experience from our previous stay.
Hotel has been hit by the pandemic and the occupancy just started to pick up.
The hotel charge parking for $15 in and out privilege with your room key.
Lobby was nice and clean, check in was smooth.
The evening cocktail service was temporarily canceled.
Hotel provide all suites on every floor, which made it easy to choose the room, recommend the room at the end corner one on each side, it provides better view and also quieter.
However, the safe was not working in the room so we had to switch to another one, the hotel staffs acted quickly to solve the problem.
The front desk agent Nhi was polite and professional.
The one bedroom suite was clean and spacious with the door separating the living area and bedroom.
The hotel also has breakfast and if you are checking out before the breakfast starts, they provide a on- the-go breakfast for your convenience.
Overall it was a bit hectic in the beginning with the room switched, but the hotel staffs made up to it with an impressive service. We will definitely consider staying there again.