We landed in Toronto and discovered our connecting flight was canceled at 11:30 pm. We were stranded. After spending 3 hours on the phone trying to find a hotel I was finally able to book for 3pm next day. They told me to call at 6 am to see if we could check in early, as we were now sleeping in the airport. When I called at 6am, they had a room ready and told us to come right away!! They waved the early check in as they could tell we had had a very trying night. They were so warm and welcoming. The rooms are amazing and the beds so comfy!! They turned a horrible experience right around!! We were able to rest and recharge! I highly recommend this hotel!