This is hotel was the best. The rooms were very large, so clean and air quality was great. Washroom was spotless and beds were so comfortable. Staff was friendly and courteous. Ate at the Restaurant which was at the adjoining hotel. The food was delicious. Would definitely stay here again.
We stayed one night. The service was good and the pool was clean. However our room (109) had an odd smell and was in need of updating (couch cushions, curtains, etc.). It smelled like they were trying to cover some awful smell with another strong air freshener. If we had planned to stay another night I would have requested another room.
Everything was excellent.All employees was nice especially I guess her name is marie.She did great job I’m really appreciated.What i asked first day till my last stay she did exactly how supposed to be.
Great experience - Girls trip
Staff was lovely - had great conversations with them and very helpful
Reception was very nice - pasta: salad and soup and fruit and vegetables
Breakfast was very good. Omelettes and fresh breakfast items and fruit and yogurt
Parking was good and ample
Location was convenient and easy to get to and around Toronto
Thank you for sharing your wonderful feedback at Homewood Suites. We're delighted to hear that you enjoyed engaging conversations with our friendly staff and found them to be helpful. We're also thrilled that you appreciated our breakfast offerings, ample parking, and our convenient location for exploring Toronto. We look forward to welcoming you back in the future!
Hotel is in poor condition and the service matches. The breakfast is unimpressive with low quality items. Night staff at the front desk were rude. Nothing Hilton about this location. Many less expensive options nearby with better service and value.
Thank you for sharing your feedback. We are sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us, and your comments will help us to improve our guest experience.
If possible, we would like to connect with you to get further information about your stay. Please call the hotel to speak to a manager to elaborate your comments regarding the staff as well as other services. Please be assured that this is not the standard that we aspire, and we will share your concerns with the appropriate members of our team. We hope you allow us the chance to share a more positive experience with you soon.
