This hotel is not the most chic but it is very clean and mere minutes from the airport. I live two hours from the airport and loathe the idea of delving into airport traffic. Travelling is hectic enough! This hotel offers a one night stay rate with $10/day parking for your trip and a free shuttle that keeps you out of the airport melee. It is really a great solution and the staff are helpful, solicitous and courteous.
You will be happy with your stay here, the staff really care about you and you'll see that in the quality of service, your accomodations and the great value that goes along with it. I recommend this hotel to everyone!
Very clean room, excellent service in restaurant. Covered Parking. Great for against the elements. One of the closest to the airport for a park, fly, stay scenario. You can stay either at the beginning or end of your trip. Shuttle to the airport is included.
Always a nice way to overnight close to the airport, from the shuttle service to check in. Lounge/Restraunt great food. All staff friendly and helpful. I have previously stayed at this property on both business and pleasure and same great service every time.
We've stayed here on numerous occasions. Front desk staff are nice but under pressure from a very rude manager who needs some management training in customer service. Rooms are lovely and clean. Prices have gone up alot. Paid $222 for 7 days parking and 1 night stay. We will however never stay here again!!
Part of attraction was the shuttle service however after a minimum of 6 stays here and giving numerous recommendations to friends, last night totally disappointed. Upon arriving at pearson at 2am we call for shuttle only to be told no shuttle service between 2 and 4am. Had to call for a cab to hotel. Upon enquiries with front staff who were also rude, a discussion with the manager
He so much as called us liars when we said we have never been told about no service and that we saw other hotel shuttle services at the airport at well after 3am. He didn't allow front staff to speak for themselves and argued that they had told us about the time restrictions. How would he know what we were told!!! This is the second time this particular manager has been very disrespectful but we thought we'd give the hotel another chance. Wrong idea. No sense contacting best Western head office independently owned and operated so no recourse. We will not be back and all of our friends will not be going either.
