After speaking on the phone on 2 different occasions with 2 different staff verifying that we wanted a room with a walk in shower for my disabled husband, we arrived to find we didn't have that room. Patricia spent the time to make sure we had the correct room switching upcoming reservations around to accommodate us. Patricia was the best customer service person at the Inn. She continually asked us how we were doing and what we had done that day. She was the only staff who helped us with directions. The room was clean and the breakfast was great. The location was perfect; within walking distance to coffee shops, restaurants and a 20 minute walk to a huge mall. Even though the room was for the disabled, the bed was so high, my husband couldn't get in it and ended up sleeping on the chaise lounge. The public computers were useless; couldn't get on our emails and couldn't use google maps.

I called a week earlier as I booked 2 rooms and requested joining rooms and late check-in. We only stayed a night, a total of 10 hours in this hotel. Did not even use their amenities as we were all tired. The customer service on the phone promised me that I will get the joining rooms when we get there, but when we came, the evening front desk guy told me that we cannot have it. First of all, he did not even tell me that I would not have the joining rooms, he just gave me the keys. It was when I asked if these are the joining rooms that I requested for when he told me no. I asked why, and after looking for explanation in his computer for over 2 minutes (I know because I saw him timing himself on his phone), he said the AC is down. I told him it was disappointing as after 14 hours of being in the road, this is just all my kids were hoping for. He just shrugged his shoulders and said "when you come back here, look for me and I will give you your request" and said sorry. The morning when I checked out, the nice Asian front desk lady who I talked to over the phone apologized for what happened. She did not know why the guy did not give me what I requested for. She even told me that she made a note in the computer that I should have the joining rooms and their manager approved of it. I gave 3 stars just because of how the lady handled the situation and cleanliness. The front desk guy did not do his best and what we are always trained for in hospitality "go above and beyond." I do not want anything from this hotel, but I just wanted to let you know that they need a training for customer care. -- Oh, and no lotions provided in the bathrooms.

We really enjoyed our stay.

Great breakfast buffet where they serve you due to this COVID season. Able to use the pool as long as we were masked to and from pool.

Only defiencies were an overused shower head holder and bathroom door hardware. Both need maintenance.