We arrived at the hotel to check-in to discover that the pool was under renovations, because my reservation was made 10 weeks in advance, at the time of booking I had not been made aware of this. I was informed that I was sent an email on October 28th, which I did not receive, to inform me the pool was closed. My check-in email which I did receive the day before my arrival had no information in it or in the links provided in that email that the pool would be closed. We had specifically booked this hotel for the pool facility for my 2y.o., 4 y.o. and 7 y.o. children. I was given the opportunity to cancel my stay at no cost, so I stood in the lobby looking for other suitable options, unfortunately there were none. It is the Santa parade and hockey season, we knew that which I why I booked in advance. My family is allowed to walk across the street in the -20°C windchill to use the inadequate facilities at the hotel across the street at no cost while we stay. I then asked if I could be given a discount on our stay, as I was not made aware of the issue and really was left with no other options. I was denied this request.
I can not express how upset and disappointed I am with what has happened. Essentially I was told that I had been informed in a single email that I never received and therefore this was on me. This is not how customers should be treated.

I reserved this hotel because it seems like a good place from the reviews.

Pros: The hotel is clean and modern looking. There is parking even for electric cars. The free breakfast has a free options, like cereal, oatmeal, eagles, muffins, bagels, eggs, etc. There's a pool.

Cons: the shower is too short for the shower (odd, I know). The towels are thin, small, and rough. The hotel isn't in the greatest part of town. It's not near any tourist spots. It's next to a train track. The pool area is tiny, but the little kids love it. It's definitely not for adults.

This hotel is terrible, the front desk person was rude to my guest who is 75 just came into town, and did not show her where she could sit and relax just barked at her saying her room won't be ready till 4 pm rudely . She waited 4 hours. The room smelled like dirty dog. had been their, their were hairs everywhere. The dishes were still in the dishwasher. The fridge had finger prints all over it. Their was no cleaning service after day 3. No kettle to boil water. The bathroom was dirty hairs everywhere . This room was not cleaned properly. Never again, I do not recommend at all.