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Samantha N

Best room and service!

Reviewed Mar 27, 2023
It couldn't have been more perfect for my visit to Fort McMurray to be with my son for his birthday. From the personalized welcome note, to the equipped kitchenette, to the 2 TV's, it was perfect in every way!
Date of stay: March 2023
Trip type: Travelled solo
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Wright, Other at Franklin Suite Hotel, responded to this review
Responded Mar 31, 2023
Dear 937samanthan,

Thank you for taking the time in sharing your feedback about your stay at the Franklin Suite Hotel to the TripAdvisor Community. It is wonderful to know that you find us Five Bubble worthy. We are humbled by your very kind words.

We are grateful that you have chosen the Franklin Suite Hotel to stay at for your son's Birthday. It is always our pleasure to be of service.

The Franklin Team awaits your return visit.

Best Regards,

Martin Wright
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (258)
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3 - 8 of 258 reviews
Reviewed February 7, 2023

The staff was friendly (especially Alma).

The room was huge and clean.

The hot breakfast items are microwaved and then placed in the buffet warming trays - it would sometimes get cold (quiche and sausages) if the burners were off.

We wanted to use the underground parking because it was very cold when we were in Fort McMurray. Unfortunately, after slowly going thru 3 speed bumps, there was a metal plate on the ground that sticks up - our Toyota Camry (that's low) got damaged because the metal plate hit the plastic piece at the exterior front passenger.

In general, great value for what we got.

Room tip: We had a room on the top floor. The room was huge. But the fridge and heater were a bit loud.
Date of stay: January 2023
    • Location
    • Rooms
    • Service
Thank transinp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Wright, Other at Franklin Suite Hotel, responded to this reviewResponded February 13, 2023

Dear transinp,

Thank you for taking the time in sharing your feedback about your stay at our hotel.
It is wonderful to know that you found great value for what we provided. I will be sure to let Alma know of your compliments, she will certainly be thrilled.

I truly appreciate the comments provided as we use feedback as tools to improve and evaluate our services and offerings.
Please accept my apologies for the aspects of your stay that you did not find satisfactory.

Should your travels bring you back to Fort McMurray, we hope to welcome you back to the Franklin Suite Hotel.

Marsi Cho, Hiy Hiy, Thank you.

Best Regards,


Martin Wright
Hotel Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 23, 2020

The heated indoor parking is great / very good breakfast / gym is just basic / rooms are large / staff is friendly. Rooms are large and quiet. I stay here 4 times per year. Location is downtown - close to many things.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank danielshawnb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danikurian, Guest Service Manager at Franklin Suite Hotel, responded to this reviewResponded January 30, 2020

Dear danielshawnb,

Thank you so much for your wonderful review of Franklin Suite Hotel. Thank you for always staying with us. Great to know that you liked our underground parking, breakfast, room and staff.

We look forward to welcome you back to the hotel soon.

Thank you.
Dani Kurian.
Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2019

Great place to stay. I stay there all the time. No tips, it is all perfect. Very friendly and ready to help at the drop of the hat. Very enjoyable for sure. Great place keep up the wonderful work. See you soon.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank N Lee P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danikurian, Guest Service Manager at Franklin Suite Hotel, responded to this reviewResponded January 16, 2020

Dear N Lee P,

Thank you so much for taking your time to write an awesome review of Franklin Suite Hotel. Thank you for always staying with us.

We are committed to give you the same excellent services when you come back to the hotel next time.

Thank You.
Dani Kurian.
Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 7, 2019

I travel with my wife at least one a month every month to Fort McMurray, we always stay at the Franklin Hotel. the Staff are awesome, we are virtually at 'home'. The breakfast is always a rich variety and the environment is clean and homely. Nice.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joshuaikubor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danikurian, Guest Service Manager at Franklin Suite Hotel, responded to this reviewResponded December 10, 2019

Dear joshuaikubor,
I would like to thank you for taking the time to share your impressions on your stay at our property. Your satisfaction is our number one priority and I am so glad to hear that my staff is delivering an exceptional service. Thank you for your comments regarding breakfast and environment in the hotel. We look forward to your next stay with us!

Sincerely,
Dani Kurian
Guest Service Manager.

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Reviewed December 4, 2019

I've stayed at this hotel many times and will continue to do so. Staff is warm and welcoming. Good proximity to restaurants and the very large and well equipped MacDonald Island rec centre. Suites are large with some limited cooking facilities (no stove or cooktop).

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Hardhat61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danikurian, Guest Service Manager at Franklin Suite Hotel, responded to this reviewResponded December 10, 2019

Dear Hardhat61,
Thank you for always choosing Franklin Suite Hotel when visiting Fort McMurray.We are glad to hear that our staff is warm and welcoming and you enjoyed the proximity of restaurants and McDonald Island Park recreation center.

We appreciate that you took the time to write a review and we hope to see you back again soon !

Thank you so much.
Dani Kurian.
Guest Service Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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