We booked 3 nights and left first thing in the morning after the 1st night, without a refund! It was better to forfeit the money then to spend another hour there. Believe all the bad reviews.
Pros: the view is decent.
Cons: Room A15
1. Sewage smell coming from the shower drain. We had to put a waste basket on top of the drain to limit the smell. We couldn't even brush our teeth in there is was so gross.
2. The bed was two lopsided twin mattresses put together with uneven hight, springs coming through and ancient linens. The bed was too old 30 years ago. Pillows old and gross. Impossible to sleep. Shameful.
3. The couch was broken. It had some random cushions from other furniture as the base cushions! Can't even sit on it let alone lay down on it.
4. ZERO internet (barely some internet near the office on the ground floor). This is 2021 and Puerto Vallarta has fast internet! On this trip, we stayed in 4 other accommodations in the area (all different styles) and they all had super fast internet. No excuse.
5. We turned in our remote control and key to get back our deposit. They said they "had no money" and we would have to return hours later to get our deposit back!
5. Staff was dismissive. The manager said her friends stayed in our room and didnt say anything was wrong. Cool story. She also refused to refund us for the remaining days, unless they rent it out again. Well guess what? We drove by the next day and saw the sliding doors open and it rented out. No refund yet! No contact! Let's see if they are true to their word, I doubt it!
6. They have a money exchange. I asked to exchange money and they simply said, "no". Amusing.
7. There is a "for sale sign" all over the hotel. They don't care about guests, they are selling this sewage dump. Dear lord, the worst hotel ever!! RUN AWAY!

I spent the winter of 2021 in the Corona del Mar penthouse. Gerardo and Ariel in the office, and Luz in housekeeping, were unbelievably accommodating, tending to my every idiosyncrasy in working remotely and living there. The groundsman, too (whose name I never learned,) sang while he worked and always had a bright smile and greeting! I really can't say enough about how pleasant these people made my stay. The best recommendation I can give is that I booked it again for next year.
It is important to understand that this complex is up the side of the mountain by about three blocks. I was fine with that because of the exercise, and the view and breeze is unmatched any lower down the mountain. I have friends who live in the center of the Romantic Zone, and they have no, or little, view. It is well worth the walk, only three blocks, and the traffic noise of the highway, to be above it all. But most importantly, it is the hospitality that will take me back.

This was a return trip to Casa Anita. I hadn't been in some time, but It was great to see some familiar faces and be welcomed back. I love this hotel! I'm from NY, and honestly don't do well in the heat, but I opened up the doors to the patio, and the cool breeze blows in and I feel instantly refreshed. I love to cook and the kitchen was well equipped. The experience goes beyond photos. It's a true Mexican experience and feel. Note: The hotel is well known among the locals, including the taxi drivers. The minute that I mention the name Casa Anita, they know that I"m there to experience the real PV and start giving you all kinds of tips and places to check out. I hope to be back AGAIN soon!