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About
4.5
#9 of 145 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Nestled amidst the breathtaking beauty of Banderas Bay, Fiesta Americana Puerto Vallarta All Inclusive & Spa stands as a beacon of hospitality, embodying the timeless allure and warmth that define this cherished destination. Seamlessly blending contemporary Mexican architecture with the natural splendor of its surroundings, our resort offers a captivating retreat where every detail harmonizes with the awe-inspiring backdrop of the Sierra Madre Occidental mountains and the pristine shores of Vallarta's most stunning beach. As you immerse yourself in the serenity of our surroundings, you'll discover why our hotel is revered as one of the most enchanting gems in the Pacific, inviting you to experience the essence of Vallarta in unparalleled style and comfort.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Fiesta Americana Puerto Vallarta All Inclusive & Spa
7,809 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, Fiesta Americana Puerto Vallarta All Inclusive & Spa offers guests striking ocean views and pristine cleanliness in its rooms, although a few guests have noted the decor could use an update and mentioned some noise concerns. The hotel's atmosphere balances lively entertainment with tranquil, romantic spots, ensuring a setting for all moods.
While the adult-only Sonne Club and diverse dining options are frequently commended, some visitors have encountered disorganization during events. The service staff garners acclaim for their friendliness, and many visitors consider the Sonne Club upgrades to provide good value, despite occasional feedback on costs.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Top-notch
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This seriously has to be the best resort in Mexico. It’s just so great. The rooms are comfortable and have fantastic views of the entire Bay of Banderas. The pool is made for lounging with a drink. The service is the best ANYWHERE. We love our beach waiter, Sergio. He remembered us from a year and a half ago. Our drinks were never empty. The food is fantastic and they bring you lunch right to your lounge chair. The shrimp tacos are to die for. We happened to be here for a big Mexican holiday and it was fun. They’ve had a big Fiesta buffet the last 2 nights. All the staff is so friendly. I even enjoyed the landscape guys and the cleaning crew, everyone has s so nice. The resort is small but has everything. Unfortunately we didn’t get to eat at El Mexicano this time because of the holiday buffet, but we had Rosato twice and the Asian was really good this visit. We also visited the spa for a couples massage this time. Pina and Araceli were fantastic and the private room with a jacuzzi afterwards was great. Thanks, Fiesta Americana, we will see you next year!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Fiesta Club is worth the extra cos for higher floor room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from maria venegas, Ventas at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Sep 21, 2022
Thank you for staying at Fiesta Americana Puerto Vallarta. We appreciate your comments with certain they will help us to provide you with a better experience during your future stays.
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We don't usually go to all-inclusives but we just needed a break from any and all planning and we made the right call! The biggest decision in the day will be which drink to order and what you want for your next meal.
Almost all rooms have an ocean view. It is set back a ways from the water but I was delighted to find that I could hear the waves from bed at night with the door left open.
The food was really excellent. We stayed away from the buffet, which was easy to do. In addition to the buffet, at breakfast they have someone making fresh cracked omelettes and amazing quesadillas with freshly made on the spot tortillas. YUM!
Food in the restaurants was generally very good. We found that our favorites were usually just the grilled meats or any of the Mexican dishes. The tamale appetizer in the Mexican restaurant was a favorite, as well as the potstickers in the Asian and salad w candied nuts in the Italian. Could have eaten each of those every meal!
Servers were exceptionally friendly but honestly, 90% of the time got our orders completely wrong. I just think that their English is generally fairly weak so can't fault them as my Spanish is pitiful.
Housekeeping does a fantastic job. I really don't know how they keep the floor so clean with people coming in and out from the beach. They changed our sheets as often as we asked.
We paid extra for a room that included the adults-only pool. It was wonderful, but they often run out of chairs that are shaded/have umbrellas and this is a bit of a problem, though they tried to accommodate us very kindly. They need to either limit the people in that area or open up more spaces that are shaded rather than separately renting them out.. I am not allowed more than 20 minutes of full sun a day, so thanks to Betty for her kind help with finding me shade! She saved the day and was always super friendly, efficient and in charge!
One turn-off for me was the constant feeling that all the employees were being pressured to get mentions and good reviews . This makes me uncomfortable and I just don't think it's fair to either of us. I did really like and appreciate that they had water in several locations to refill the bottles from the rooms. This is so much less wasteful!
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fapvRS, Gerente at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Feb 11, 2020
Dear Kawh, I am pleased to read that you enjoyed so many aspects of our beautiful resort but particularly the service that our Fiesta Americana team provided. Your comments inspire us to keep making our guests’ satisfaction possible. I am very sorry that this visit did not go completely as expected. Your feedback is highly important to us. We really want to see you again and give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Sincerely! Francisco Rangel Gerente General
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This hotel went above and beyond to make sure we were taken care of and safe. The Covid protocols were better than most places in the US. Mask wear was required in public areas and hand sanitizer stations were everywhere.
Upon arrival we upgraded our rooms at a very small cost. The views were phenomenal and the staff moved things around to make sure our rooms were right next door to our children. The room service staff was excellent and never complained when our kids ordered room service like they were royalty. Additionally, when our kids ordered things alone from the pool, the staff never made them feel like they were a nuisance. The kids club staff were awesome. They allowed me to tag along for certain activities such as fish feeding and then they set up a bunch of fun activities for our little one. I recently saw how an UNO tournament amongst elementary aged kids could get serious! They handled it with care, gave them candy, and then did more activities.
The staff at all of the restaurants were great! When our drinks were low, refills came without us asking. You will need to make reservations for restaurants at dinner, but if you don’t, they’ll find a table for you if it’s a small party. All of the food was good and plentiful.
The excursions desk is helpful. We booked very reasonable excursions. The ATV and Ocean Mania are awesome. Please do ocean mania. You’ll need to find your own transportation, but taxis are right outside of the door and cheap.
I’d recommend this hotel to large families and those who want a world class experience at a great price.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francisco Rangel, Otro at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Jun 23, 2021
Dear Guest, Thank you so much for taking time to write us a review about last stay, we are happy to know that you had a great time and enjoyed the staff service. We hope to see you soon! Francisco Rangel Gerente General
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Their COVID protocol’s are taken very seriously as they clean constantly and masks are expected to be worn everywhere except at your seat or in the pool. Otherwise, if your up moving around, you must wear your mask. As before and as mentioned in other reviews, the front desk upon check-in can be a challenge. We had an issue with the number of rooms we reserved but because I carried a hard copy of our reservation, I was able get it resolved pretty quickly but don’t think I would have had the same result had I not been prepared. This was our second trip to Fiesta American Puerto Vallarta in 3 years (see other review). Although everything was good, I have to admit that I was a little disappointed that some of my favorite dishes from our last visit were no longer offered and the activities were lacking. They posted daily activities on a board between the pool and beach but it was rarely accurate or if it was, there were no announcements or anyone going around encouraging participation like during our previous visit. Pollo (the Activities Director) is very enthusiastic and does a great job but is trying to do everything himself as he is the only one for all activities for adults and children. Pool/beach attendants/servers’ shift starts at noon. So, you’ll need to use the pool bar to order drinks if you want a drink before then (so I hear :). On our second day, we were very excited when Carlos came to take our drink order by the pool. Carlos was our phenomenal server during our previous trip. He and his team (Pedro and Andres) go above and beyond to ensure that he finds drinks to suit your tastes and that you never get thirsty. Luis also did a great job on our first day and when we hung out on the beach. Just to the left of La Cevicheria (which still has the best shrimp or fish tacos) Reyna, Raul and Zara give great massages on the beach at very reasonable rates.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francisco Rangel, Otro at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Jul 6, 2021
Dear Guest, Thank you so much for taking time to write us a review about last stay, we are happy to know that you had a great time and enjoyed the staff service. We hope to see you soon! Francisco Rangel Gerente General
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Coming to spend time at our home away from home Fiesta Americanna every Thanksgiving is not only a tradition for us but something that we look forward to from the beginning of the year. The weather is always perfect during this time of year and we have never encountered any humid nor uncomfortable weather. The property and their wonderful staff are very consistent and and always welcoming with their general manager Sr. Rangel, concierge mgr Brenda Santos and Mariana who are so instrumental in arranging and booking our room and requests. From the moment that you arrive the bell boys Sebastian & Hector greet you with a wonderful buenos tardes! Checking in at the front desk was a snap and before you knew it we were already up in our room overlooking the gorgeous Bay of Banderas. Of course we couldn’t wait to put on her bathing suits and dash down to the pool to enjoy fantastic service by Raffi in the house, Nacho, Carlos and Jessica. They don’t expect any gratuity but we always prefer to show our appreciation in that manner to them. Since we have a young adult in our family we don’t often visit the adult pool but when we do it is so tranquil and gorgeous with delicious food and top-notch drinks served by Sergio and Santos and hosted by Bernidice. The food at all of the restaurants are fantastic and my favorite dish at the Italian is the risotto con fungi and we love the tequila prawns at the Mexican restaurant along with the homemade chili relleno! We must admit we truly missed the live entertainment by the pianist Rico that we have enjoyed so many years in the past and hope when Covid is done that they bring him back as he is so entertaining and enjoyable (hint hint). In the morning my wife would always go to the café and get a special cappuccino made by a wonderful lady name Guadalupe and then we would head over for breakfast to the Chula Vista where we were always greeted with a glowing smile from Tania and the service by the waiters Rosalio and Marcos were spot on. Switching gears I’d like to mention that the hotel is kept very very clean and makes you feel extremely safe during the Covid with them taking all precautions. Our room was clean every day with a gentle smile from Maria and we were never concerned of anything that we might have left out as she is very trustworthy. I know it seems very unusual for what I am about to mention, but the gentleman named Artemio at the towel area was always so kind and friendly. I noticed his extremely hard work and dedication as he was always the first person at the pool in the morning and the last to leave in the evening after he mopped and cleaned everything. Lastly a quick shout out to Esteban at the Expedia desk who arranged a wonderful private snorkel and fishing trip to Las Animas - it is a memorable and fantastic half-day trip that you must do. My only suggestion is to designate an area of the lobby bar so that young adults can enjoy with their families and not be separated. Other than that all I can say is GO GO GO!!!:) Look forward to seeing you all again next year, Marcos, Angelica & Cameron
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francisco Rangel, Otro at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Dec 23, 2020
Dear Mholiday, Thank you for this incredible words, we are very happy to read the hole experience and known that you had a great time with us. We really appreciate this and I will share with all the staff involved in your service. We hope to see you soon! Merry Christmas! Francisco Rangel Gerente General
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My 5 star rating isn’t for the resort as a whole, it is for Ricardo, Andres and Juan at the adult pool (which is an extra charge not included in the regular resort price) made the experience great for us! They are friendly, fast, and always make you feel welcome. The view from the adult pool, having less visitors, and service make it well worth the extra charge. We spent a majority of our time at this resort at the adult pool area due to this. And the adult pool is the only area that has premium liquor as well 😁
Covid19 PSA the beach is currently closing daily at 3pm, restaurants/bars close at 8:30pm, there is construction going on at the main pool (1/4 of that pool is closed), the swim up bar at the main pool is closed, you must wear masks everywhere to speak to anyone, and the adult pool closes at 6pm.
The main resort I would give a 3 star rating. The resort is only 10 minutes from the airport (about 120 pesos) and 10 minutes from the resort to downtown market (120 pesos). The resort was clean and sanitized well. Lots of palm trees and the beach is nice sand. We had questionable service at the restaurants. Had to ask 4 times just to get a glass of water and had very long wait times for food. We even saw them asking guests to take their desserts to their room because “it was 8:30pm and the restaurant was closing” when it was the long wait times that made these guests “late”. You have to make a reservation for dinner every single night or they will turn you away and tell you to order room service. The resort is family friendly so be prepared for lots of children in the main areas.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francisco Rangel, Otro at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Nov 13, 2020
Dear Deny, Thank you for share and taking time, the staff mention in your feedback is very good and they do and extraordinary job, I wll shar with the staff involved in your experience. Hope to see you soon! Francisco Rangel Gerente General
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We just returned home from a wonderful multi-family vacation in Puerto Vallarta. We were happy to escape winter and enjoy the tropics! We were pleased with the accommodations and service. We purchased the fiesta club level to get the benefit of the Sonne Club adult pool which was worth the added cost. Ricardo and Andres were so attentive and humored us throughout the day! Their service really made our vacation stay great! In the evening Rubi and Caroline were great too at the lobby lounge.
The rooms were fine, nothing great but the views were spectacular and all the rooms face the ocean but the club level is higher for great views. We were able to look out and watch the whales in the morning. The outdoor spaces were beautiful and the main pool area active. Not much going on in terms of activities besides one water aerobics class and some kids activities. This would be my only suggestion is to offer more activities for young adults/adults. It would be nice to have volleyball, or trivia games in Lobby bar at night or something to entertain guests in the evening rather than just drinking cocktails. They took down the volleyball net because of covid but all the other resorts have beach activities. Since we had a 9 in our party we entertained ourselves otherwise people may be bored. We booked a sailboat, jet skis and did an ATV/zip lining tour. Our 21year olds loved it.
The food was good, and we preferred the Mexican and Asian dining for consistency and menu. The Friday night Mexican night was fun with a fabulous mariachi band!! The cevicheria restaurant had great tacos. Dining is all outdoors for the most part and I felt they did a good job cleaning.
We were pleased with the resort and it met our expectations but the service was above and beyond. I recommend.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francisco Rangel, Otro at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Jan 15, 2021
Dear Onthego, Thank you so much for taking time and share this experience with us, all the feedback is very important for us and I love to share with all the staff this incredible words. Hope to see you soon! Francisco Rangel Gerente General
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For lunch you can’t beat the shrimp tacos and for dinner Italian was delicious! The sushi chef can make anything you want as long as you can tell him what is in it.
Even with the hotel at 100% capacity we had not problem finding pool chairs at 11am.
The cooking classes at 1:30 are always fun. The catch of the day on Saturday is worth sticking around for. The pool side servers get a new section each week. Once you find one you love it’s worth following them to a new section if you need to.
We like to take a trip to the zoo. It’s not close to the hotel but for $90 USD you can feed all the animals in the zoo and hold baby tigers and lions!
Milton with the activities team was great. He helped us find things we wanted to do, was very personal, remembered our names and always greeted us.
Luis our poolside waiter was absolutely AMAZING!! Our first day he was so nice and we talked for a bit. After that, he remembered our names and used them EVERY TIME he talked to us! He knew all 5 of our names and what we each liked to drink and what we liked to eat. He recommended different things on the menu when we were looking to try new things. He was so sweet with grandma and by then end of our trip we even had little inside jokes with him. He made our poolside experience better than we have ever had. I would sit anywhere I had to so I could be in his section!
Alma at the front desk was very gracious when we had some challenges with our room and was sweet and helpful every time we needed her help.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fapvRS, Gerente at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Feb 15, 2020
Dear Guest, Thank you for giving us the opportunity of hosting you at Fiesta Americana on your recent holidays. It is very pleasant to read that the service and attention provided by all our staff members did exceed your expectations. We hope to welcome you once more in a very near future. Francisco Rangel Gerente General
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We came to the Fiesta Americana for a family wedding, We were very happy when we arrived and were happily greeted by the front desk and bellhop, everything looked to be clean and welcoming. Once we got to our room on the 7th floor we were happy with the view from the room and it looked to be clean but nothing fancy. Our in room safe took 2 days to get repaired. Second morning it would not open or anything and had to wait for maintenance guy to open it to get our belongings out, wasnt happy and they didnt seem to care.. When you first come down they try hard to get you to do a timeshare style breakfast speech which we did not want any part of. After a couple of days started to meet lots of the staff which I must stay 90% were excellent but the other 10% were not, the one server at the swim bar pretty much refused to serve us. Just ignored the group including the kids asking for soda.. Milton is a shining star around this resort, he was fun and outgoing and willing to help with whatever you needed. Rafael was one of the pool servers and restaurant as well that was by far my favorite Good job Rafe! The coffee shop lady was outstanding by day 2 she knew exactly what you wanted and was super friendly. The kids club was also a positive they were all great. The concierge woman was brutal, and rude! Which really makes for a poor experience when the one you go see for information or questions is disrespectful and unpolite. If this was my business and reading lots of the other travellers reviews it seems to be a poor aspect of this resort and she would no longer be working for the resort. We payed to stay here for 11 days instead of 10 because of superbowl and then when it came to the day of superbowl all these signs went up that it was 25usd per adult and 20usd for kids to go watch the superbowl in the one banquet rooms. They were promoting a menu with better items but all turned out to be same as you could get at there lunch shack. (Burgers,hotdogs and ribs/wings. And when we asked the concierge why we had to pay more for this as it is all the same and we payed to come All Inclusive and her response was "Because we have a business to run you know" We said we understand this but that's why we came for the length we did and its suppose to be All Inclusive. That is one huge disappointment about this resort as if you want to use a hot tub or better sitting area for breakfast or really anything you have to pay more on top of the 6000usd+ to come here. They most definitely do not say anything when booking. The one other point that was upsetting is for 7 of the days we were here there were quite a few smaller children with and they were allowed to sit on the couches out from the lobby bar but the one night all of a sudden they were not, how can you do it part of the time but not all the time. They're is no night entertainment or anything for family's to do after dinner around this resort.
To close out my opinion for our family trip was 3 stars, the food was pretty normal for an All Inclusive resort in mexico and if it wasnt for the the staff I met mentioned above it would have been lower. Was a ok resort but for the money not worth it.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fapvRS, Gerente at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Feb 4, 2020
Dear Guest, I am pleased to read that you enjoyed so many aspects of our beautiful resort. I am sorry about your experience We are taking all the measures to keep our high quality service standards after your review We have lot to do. I will share your feedback with the staff involved in your service. Your comments inspire us to keep making our guests’ satisfaction possible. Sincerely! Francisco Rangel Gerente General
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This is the second time we have frequented the Fiesta Americana and we will be back! Brenda, Santos Estada, Guest Services Manager is amazing. We are a group of 16 people celebrating anniversaries and she has bent over backwards to ensure we are having a great time! The food is excellent, the beef ribs and beef roast beef literally fell apart and very tasty. The drinks are not watered down and the staff are very attentive to refilling coffee, champagne or drinks, even around the pool! Our hats are off to this resort! Come! You won't be disappointed!
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:Pay the extra to get on the 7th, 8th or 9th floor, it is well worth it!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from fapvRS, Gerente at Fiesta Americana Puerto Vallarta All Inclusive & Spa
Responded Feb 4, 2020
Dear Suzieg1982, We are very happy to read your comments that you have taken time to share. All of the team here at the hotel do genuinely strive each and every day paying attention to all of the little details to ensure all guests really do feel at home. We feel especially proud when any of our colleagues receive a special mention and know we are fulfilling our mission with such guests as yourselves. Kindest greetings from all the team. My very best regards, Francisco Rangel General Manager
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Hello, the Veranda area that is the terrace that is in Garden overlooking the sea of the breakfast area of "Chulavista Restaurant" is for all ages of the guests of the Party Club Level.
The Sonne bar, above the Chulavista restaurant, with a pool and bar, is only for adults.
Hello
In the app, these charges are only retentions in case you want to purchase something additional, the payment for reservations is always made at the front desk upon arrival at the hotel.
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
C$448 - C$645 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana puerto vallarta hotel puerto vallarta, puerto vallarta fiesta americana
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
291
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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