We spent 7 days at East Winds and it was such a wonderful experience. We cannot say enough about the staff, so friendly and accommodating. The food was excellent! Beautiful views as well in the morning and at night. We took an excursion to the volcano and loved that it was a small group and Simeon made it so fun. We also renewed our vows and they exceeded expectations with how beautiful everything was. ❤️
Dear Nomad421958,
Thank you for the wonderful comments.
We are glad you enjoyed renewing your vows at East Winds, service, food, views, and the excursion to the volcano!
We all look forward to welcoming you back in the future!
Kind regards,
Olivier
Well what can I say! This resort lived up to its excellent reputation and trip advisor ratings! From start to extended finish, the attention to detail and exceptional service, from all the staff, we had to stay an extra 2nights due to flight cancellation, which reception dealt with promptly, allowing us to stay in our room, juggling other guests! For which we were very grateful, the room was excellent, superior garden cottage, must say it was great location for all the areas we used, very well tended to by our room service lady, the restaurant, was just excellent, food was of very high standard both in quality and flavour, and nothing was too much trouble if you had a particular issue with a dish! The servers, waitresses and waiters and bar staff were so cheerful, helpful and courteous, and fun! It was an amazing holiday, one which we will never forget and hope to, like so many of their guests, come back to in the future! Thank you to all of the staff I won’t name as I’d be scared of missing anyone out as they all are truly a credit to the hotel!!!
Hi Kerry,
What a lovely review - thank you so much. We are so happy to hear that we lived up to all your expectations!
We hope to welcome you back to your island home again soon,
Judith
Excellent quiet boutique hotel, established in what is effectively a botanical garden. Family atmosphere, arranged around single bungalows. Staff are exceptionally helpful and friendly. The food is gourmet level and the wines are authentic good quality choices. There is a lot of attention to detail and a feeling that everyone wants to help make your stay special. Lots of shade spots under established trees on the beach with shady canopies and under the shingled shade spots. Good vibes.
Thank you so much for the lovely review, the team will be delighted to hear that you had a wonderful time with us. Hope to see you again soon, Judith
Our second visit to East Winds and just as special. A wonderful place to relax and recharge. The weather was perfect and the grounds stunning. Staff were delightful, warm and friendly. The water sports team were the stars for us. No request was too much for them. Their experienced tuition on sailing and paddle boarding was exceptional. Thank you Joe, Davon and Damien. Food is mostly good especially the lunchtime BBQ. Dinner was on occasions slightly disappointing and we rarely had all the courses. Just not necessary. Perhaps focus should shift to quality and not quantity offering a really top notch entree instead of lots of little courses. Our room was charming and spotlessly clean. However, we had to ask twice to have bathroom light bulb replaced and net curtain in the bedroom had seen better days! The sunset cruise was fantastic and well organised. My criticisms are minor and mentioned only to ensure this incredible place remains top notch in the hope that we will be able to return soon. We would strongly recommend East Winds if you are looking for some peace, space and luxury.
Dear Alison d,
Thank for the review and the 5 star rating, it means a lot. Really appreciate the feedback in the various area and the lovely comments about our wonderful team.
We will be closing for two months this summer for a refresh of the rooms including all the soft furnishings and furniture, restaurant and guest areas. I hope you will come back and see what we are planning to do!
Warm wishes,
Judith
Having decided to visit East Winds, for our 50th wedding anniversary, helped by the many outstanding reviews and comments. We were looking forward to our holiday/ anniversary for months.
Despite our Travel agent notifying them in advance, in writing, of the specific date of the occasion, and booking a special meal on arrival at the property, for the next evening, the event didn’t happen, resulting in immense disappointment, especially for my wife.
The following morning I asked what had gone wrong, and for an explanation, I was assured, the lady we booked with was in the office, and would get back to us. This didn’t happen, Two more senior members of staff were asked about this over the next couple of days, again nothing. We concluded, they couldn’t care less, and totally ignorant.
We did our best to enjoy our holiday, but It was obviously ruined, due to disgraceful management.
On a positive, the resort is very nice, rooms comfortable but dated, breakfast and lunch average, Evening meal Excellent, entertainment very good.
Shop floor staff excellent, very friendly, met some lovely people.
I was so sorry to read this review - I won’t try and respond here but will send a personal email to you as soon as I have all the facts in hand.
My sincere apologies for your experience and I really can’t understand how this happened.
