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JacksonLovesTravel.com
San Diego, California

A Nice Humble Stay

Reviewed Feb 15, 2020via mobile
I have read a few negative remarks. This hotel is very nice, so not sure what those gripes are, or I could have been in another area of hotel. It was quiet, and clean, the staff spoke, and even had conversations with us. Taxis were readily available, and you were near many stores, shops, and if all else fails a KFC a few blocks down, with the beach readily available . If you stay here, as far as accomodations go and for the price, you will definitely have a good time on the island.
Date of stay: February 2020
Trip type: Travelled as a couple
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CY_Bridgetown_GM, General Manager at Courtyard By Marriott, responded to this review
Responded Feb 16, 2020
Dear Marcus J,
Thank you for the positive feedback on your recent stay. We are thrilled that you had an enjoyable stay with us and we sincerely hope to welcome you back.

Warm Regards
Kelly-Ann Payne
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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41 - 46 of 691 reviews
Reviewed February 12, 2020

Good quality hotel, with very friendly and attentative staff. Bedroom was large with all required facitilities, such iron; a tea/coffee maker and bottled water provided. Good taxi service available in the hotel, at a fair price. The main negative was the inadequate space provided for breakfast. If any large party was staying, very difficult to get a table to sit by oneself. Restaurant lacks atmosphere but, unlike restaurants, Happy Hour included beer and there were plenty of good restaurants very close.
Not so good for holiday makers. Although beach was just across the road, there is no direct access to beach, so no loungers etc.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank None1946
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 30, 2020

I never write reviews but felt I had to Highlight the First-Class staff and the service we received during our recent vacation. We stayed with our 3 kids (all under 5) and although not typically peoples first choice for a family beach vacation, we stayed on points and this was the only Bonvoy option for Barbados. The Hotel is everything you would expect from the Courtyard brand; Clean rooms good breakfast, centrally located. There was only one exception to the courtyard standard... The hospitality we received here was second to none! Every single member of the staff, from the desk and wait staff to housekeeping and security went out of their way to ensure our vacation was both enjoyable and memorable. The knew our names within hours and stopped what they were doing every time we entered the hotel to engage with us and our girls. A very special thank you to GM Kelly-Ann who was so kind and helpful, and after learning my birthday was during our stay had cake, balloons, and a staff signed card delivered to our room, She made us feel not like guests of the hotel but friends of the hotel. Sorry i didn't get other names but whatever we needed it was handled by the staff almost immediately.

For those concerned about not being directly on the beach... its not really a big issue. we managed fine even with our double stroller and multiple beach accessories for the kids.

We will definitely return to Barbados (minus kiddos) when we can experience more of the wonderful Bajan culture with a stop at the Courtyard.

-Ryan, Paola, Giulia, Emma and Stella

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
3  Thank delongryan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CY_Bridgetown_GM, General Manager at Courtyard By Marriott, responded to this reviewResponded January 31, 2020

Dear delongryan,
Thank you so much for your kind words. It was truly a pleasure for all of us engaging with you and your family, especially Giulia, Emma and Stella.

Thank you for staying with us and for sharing your feedback. I sincerely look forward to welcoming you back to Barbados.

Warm Regards
Kelly-Ann Payne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2020 via mobile

The amenities and food in this hotel meets the Marriott standard! It is convenientlying located within a 5 mins walk away from the town area and across from the beach which is perfect!
The staff were extremely friendly and very helpful. They even gave me an umbrella for my walk into the town area! They have pasta nights on Wednesday nights which are absolutely amazing! A full spread awaits you and you can choose from any type of topping or cheese.

Great hotel and most of the staff remembered my name! Great experience!

Date of stay: January 2020
Trip type: Travelled on business
1  Thank Trini_Travelista
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2020

Stayed here as we are in the Marriott program, otherwise would have stayed elsewhere but it was just for 1 night.... Would skip this place next time, even for 1 night stay. The room was nice and clean and not too small. Comfy bed,
The location isn't so great as there is no beach here, its across the busy street from the beach. We kind of thought that they would at least have a staff at the beach and some beach chairs or something but nothing. That would make it a long week to be down at the beach, no amenities (from the hotel), etc. We sat on the beach on our towels, and used the facilities at other hotels that were on the beach. Not sure if these hotels love that - that all the Marriott guests are doing this. I think they should work something out with one of the hotels on the beach as after all, most people are here for the beach! (at least some of the time).
Aside from that, I would agree with the other comments that the staff are in the hotel, but you definitely have to ask for every little thing. Nothing is offered to you without you specifically asking. We are platinum club members (didn't stay on points), and we had to ask about early check in (wasn't available), no room upgrade was offered (didn't ask), had to ask about late check out (got that at least), no bellman, when we arrived and got the keys to the room, they didn't even direct us to the elevators so we wandered a bit to find out how to get to the rooms.
Luggage storage is in a room full of cleaning supplies by the front desk, you wheel your luggage there yourself.
I guess for the hotel one would expect just a tiny bit more effort on the part of the staff to make the stay a bit less rough around the edges.

Room tip: upper floor
Date of stay: January 2020
    • Value
    • Location
    • Service
2  Thank J_travelB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CY_Bridgetown_GM, General Manager at Courtyard By Marriott, responded to this reviewResponded January 23, 2020

Dear J_travelB,
Thank you very much for your loyalty as a Marriott Bonvoy elite member and for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your feedback with my associates and we will work on improving in the areas which you highlighted as needing attention. I am happy to advise that in response to requests for beach access, in 2018 we introduced a complimentary beach shuttle service to Copacabana Beach Club on Fridays to Sundays and I do hope that you get the opportunity to experience this amenity if you choose to return in the future.

Warm Regards
Kelly-Ann Payne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 20, 2020

I stayed at the Courtyard for NYE 2020 and it was a great stay. The hotel is located just across the street from a nice beach with a great sunset. The staff was very attentive and hospitable. They helped explain everything from the taxis to how to take the local bus. The food at the restaurant is much high quality than Courtyard in the states. The pool and fitness center were nice enough but with the beach so close we spent much of our time there.

The hotel is right on a main road which makes catching the bus very simple and easy. They have a rental car company on site, and although we had major issues with our car rental (due to expedia), they were very, very helpful.

Overall, they wanted us to have a wonderful memorable stay and we did. We did everything we wanted to do on vacation and the hotel staff made the stay very comfortable.

I am a Titanium member with Marriott as well but hopefully they treat everyone the way they treated us.

Room tip: The Balcony rooms are nice and some have partial views of the ocean
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Ryan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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