Despite having a confirmed booking on check in I was told the room I booked was ‘full’ for my first night and I was told I could cancel my 5 day booking by the obnoxious, argumentative owner who actually wanted me to cancel because he wanted to rent the room at a higher rate than I’d paid.
His staff took me to an appalling room used by staff/migrant workers. I refused to stay and spent 2 hours searching around Kamala but could not find an empty room anywhere due to it being New Year.
I had no choice but stay in the disgusting room that you wouldn’t pay 300b to stay in. To make matters worse the owner told me I’d have to pay the full room rate 2550b. A total joke. He would not listen to reason and also told me I had to pay in cash!!
I’ve stayed here 20+ times under the previous UK owner/Manager and everything was great.
The new owner has zero business sense and was totally unreasonable about the situation. I contacted booking.com who compensated me for the full amount of the first night stay.

We stayed here for just over a week in Jan 2020 and we absolutely loved it, it is a small peaceful hotel with all the rooms facing the pool, this makes it very sociable and you often get chatting to other guests which we really enjoyed. The staff are great, Air is brilliant receptionist and helped us loads during our trip with recommendations for the best massage and even going out of her way to help us track down a lost credit card, thank you so much. The manager was also nice but seemed like he had a lot to deal with and we did find him a little bit angry at times. Rooms are spacious and clean and with small kitchenette which we found really useful. The location is perhaps the only slight let down, it is just off a busy road and even though its close to all the other shops you are just a bit removed from the other tourist stuff by the beach and can be a bit noisy at night. It does feel peaceful once you come off the road though and into the resort. The beach is great for kids (we had a 3yr old with us) and beautiful sunsets.
We loved it here and would definitely recommend, thank you

Just back ideal place to stay for us rooms have everything you need kept clean Paul the manger has all the information you need
Ayr the receptionist is very professional the pool is the best asset this small 3 star hotel has the location is a short walk or tuk tuk ride away from the beach and restaurant s