Dear Guest,
Thank you for your feedback, and we apologize for any confusion regarding the hotel's proximity to the beach. We want to clarify that our hotel was never advertised as being right on the beach, and we are sorry if there was any misunderstanding.
Regarding the beach towels, we do charge a small fee of 1 euro only when guests choose to change their pool towels to encourage responsible and sustainable water usage on the Balearic Island. This symbolic fee helps us promote environmental awareness and reduce the unnecessary waste of towels. Our goal is to contribute to preserving the beautiful natural surroundings and conserving resources for the benefit of all.
We appreciate your understanding, and we take your comments seriously as we continuously strive to improve our guests' experiences. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we regret if any aspect of your visit fell short of your expectations.
We hope that the other aspects of your stay were satisfactory, and we would be honored to welcome you back in the future to offer you an even better experience. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
Customer Care Team