The photos are very misleading. This hotel is not right on the beach. There is a very busy road dividing the beach and the hotel. I would have not booked it given I had three young children. If crossing a road does not bother you then the rest is fine. The hotel also charges an extra fee for beach towels.
Dear Guest,
Thank you for your feedback, and we apologize for any confusion regarding the hotel's proximity to the beach. We want to clarify that our hotel was never advertised as being right on the beach, and we are sorry if there was any misunderstanding.
Regarding the beach towels, we do charge a small fee of 1 euro only when guests choose to change their pool towels to encourage responsible and sustainable water usage on the Balearic Island. This symbolic fee helps us promote environmental awareness and reduce the unnecessary waste of towels. Our goal is to contribute to preserving the beautiful natural surroundings and conserving resources for the benefit of all.
We appreciate your understanding, and we take your comments seriously as we continuously strive to improve our guests' experiences. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we regret if any aspect of your visit fell short of your expectations.
We hope that the other aspects of your stay were satisfactory, and we would be honored to welcome you back in the future to offer you an even better experience. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
Customer Care Team
When you find a welcoming hotel and amazingly helpful staff, you’ve just got to return & return, year after year. Same staff become like family and it makes a massive difference. Their staff are their main asset.
The facilities are well kept, there’s plenty of different food varieties. The kitchen staff strive to meet your every need
Dear Guest,
Thank you for your wonderful feedback. We are delighted to hear that you found our hotel welcoming and our staff amazingly helpful. We believe that our staff members are our greatest asset, and we are thrilled to hear that they have made a positive impact on your stay. It's always a pleasure to create a warm and friendly environment for our guests, and we are happy to hear that our team has become like family to you.
We are also glad that you enjoyed our well-kept facilities and the variety of food options available. Our kitchen staff takes pride in meeting the needs of our guests and ensuring a satisfying dining experience.
Thank you for your continued loyalty and for choosing to return to our hotel year after year. We look forward to welcoming you back and continuing to provide you with memorable experiences.
Warm regards,
Customer care team
We travel a lot. All over the planet. This is easy one of the top # 1 places we stayed. Of course in it's category. It's not the ideas to compare with a hotel in the Maldives. But this one is top notch # 1 ! Remodeled rooms. WiFi. Food variety. Staff friendliness. Cleanliness... everything!!!
Dear Sandra,
Thank you so much for your fantastic review! We truly appreciate your kind words and are thrilled to hear that your stay at our hotel ranks among the top places you have ever stayed.
Your positive feedback serves as a great motivation for our entire team, and we will continue to strive for excellence in providing outstanding service and maintaining high standards.
Once again, we sincerely appreciate your glowing review. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.
Best regards,
Customer Care Team
I have stayed here 8 times and this time round as I could not get 4 days I had to stay elsewhere and I can with confidence this is a fantastic hotel and will be back here again next year. Great location quiet.
Dear Guest,
Thank you very much for your kind feedback.
We are pleased that you had an enjoyable stay and appreciated our location.
We are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our staff being guest-orientated and welcoming at all times.
We look forward to welcoming you back for another memorable experience!
Best wishes,
We love this hotel.
We've just returned from a week at the end of April and are already planning our return later this year.
The private, detached bungalows are perfect for us (we don't do high rise blocks). This time we paid a little extra for a Silver and it was worth every penny; simple, classy design, modern air con and temperature adjustment. As with everything on the complex, it was spotlessly clean. Just be aware there's no kitchenette as with some of other bungalows, but we were on half board so it wasn't an issue. The beds and bedding were gorgeous, so comfortable, and the shower was great. We could find nothing to fault with the bungalow, which was cleaned daily.
Both pools are wonderful and again, spotlessly clean - it's nice to have a choice. The laned pool was really warm. The site was quiet and peaceful and never felt overcrowded
The restaurant staff are second to none - they have all perfected the tricky knack of being professional and courteous but friendly. They work SO hard.
And THE FOOD...
Thanks to every single member of the team. Warm, fresh bread at breakfast, fresh fruit and the best pastries I have EVER eaten, and cooked offerings galore. Special thanks to the Pancake Guy (I'm so sorry not to have got your name) for the omelettes cooked to order, eggs, pancakes, and delicious fish, steak etc in the evening. The themed dishes are great and it's all just so, so fresh. Wonderful, varied salads, and veggie options. They think of every single, tiny detail...and remember this is all at 3* prices. Every single member of the kitchen works so hard and deserves the highest praise, not forgetting the dishes guy. THANK YOU.
Special mention to Claudio on Reception.
We can't wait to return.
Dear Rowena J,
Thank you very much for your review,
We were very happy to read your kind comments and to know that you have valued so positively different aspects of the hotel that have contributed to your experience has been very good.
We are glad that you thought our establishment was comfortable and clean. We believe that clean facilities are important for our guests to have the most relaxing vacation.
We are so glad that our lovely hotel staff took good care of you during your vacation. They work hard and never take that smile off their faces so their guests have a getaway to remember!
We are grateful for your kind remarks and for highlighting our buffet.
We hope you will visit us again soon and that we can offer you a new and unforgettable experience with us.
We are waiting for you!
Yours faithfully,
Customer Care Team
