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upg_uk
London, United Kingdom

Clean and comfortable with good location

Reviewed Nov 11, 2021
Stayed with family, located 1 km from city centre,we found the location to be the best, away from the centre within 10mins nice walk. As advertised its 3 star but very clean and basic. The rooms itself was in a chalet style with beams, beautiful view of Jungfrau from the balcony. The breakfast spread was basic but clean and adequate in a country style small restaurant with homely feel. The staff is very friendly and always at hand to help. Wifi was very good.
The only thing is that they charge for parking, may be it should be complimentary as standard in all places these days.
Will definitely recommend as high end budget hotel.
Date of stay: October 2021
Room Tip: Ask for high floor with view of Jungfrau
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Reviews (276)
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All reviews wooden chalet walkable distance local attractions the main hotel west train station buffet style room was clean and comfortable view from the balcony swiss mountains interlaken
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Reviewed September 18, 2021

I had a lovely room at the front of the original building which was spacious and very clean. Plenty of hanging space for all my clothes, and a large bathroom. The location is excellent, being about a 10 minute walk (if that) from Interlaken West railway station, and a very wide selection of shops. The area itself is stunning, and I was given great help and support in accessing attractions, trains, boats, cable cars etc. The front desk service is outstanding, and extremely efficient, and all the staff are friendly, kind and helpful. I would thoroughly recommend it.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank EvieRoseChinnor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 7, 2021 via mobile

It is located right at the bus 105 which goes to Oberland shopping and Interlaken FMI hospital. 8 minutes walk to West Banhof. Breakfast is nice and staff are helpful. The hotel has lift which normally you can’t see in chalets and very convenient. It also got rice cooker and microwave for guests to use.

Single room was small and not very modern. Plugs are installed at difficult places to charge. Double room was more modern with both usb and plugs at the right place.

Bed are not very comfortable and provided only one pillow which is too soft or thin.

Date of stay: April 2021
Trip type: Travelled as a couple
2  Thank shwezinhs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2020

Sir
I SEETHARAMAN SUBRAMANIAN, booked 3 rooms in the month of February for my family for checkin on 15th Apr for 4 nights, I had also booked other hotels in Europe, Since the Corona Virus has spread so widely I had asked the hotel to refund the money as Corona Pandemic is not getting over till the Mar 2021, ..We are only requesting for a refund as International borders have not opened especially in India. They have only given a time limit for the booking to be done before July 30th, which is very rude as no one knows how the next few months are going to shape up.. The confirmation numbers are 8579105A,8584370A,8585233A Confirmed. by silvano.... The other hotels have refunded the booking with no further questions. So avoid such INHUMAN PEOPLE WHO DOESNT CONSIDER LIFE VERY IMPORTANT.. My Mobile Number is + 91 9789773789

Room tip: Just Avoid it.
Date of stay: April 2020
    • Value
    • Sleep Quality
    • Service
4  Thank SUGUMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Klopfer, Geschäftsführer at Hotel Chalet Swiss, responded to this reviewResponded July 26, 2020

Thank you for your detailed contribution.
First of all, we are very sorry that you were unable to complete your trip as planned. However, in this case we have to dismiss the blame.

I would like to draw your attention to the following detail in the three bookings mentioned: These reservations were booked at the non-refundable rate. The price per night is significantly cheaper, in return, the payment must be made in advance and the guest bears the risk from this point in time. (I do not know whether you selected this type of booking by yourself or if your supplier did. According to your second TripAdvisors entry, other hotels were not booked non-refundable)

However, the rules are clear.

Under the given circumstances we have shown flexibility. The time limit for amendments of bookings from India was postponed together with the lockdown deadline - until July 31, 2020. In addition, we offered the option to postpone the stay until the end of 2021. The given three months should be sufficient as a grace period.

Once again, we would like to point out, that you didn’t book directly with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2019 via mobile

Nice quiet hotel in a great location. Just a few minutes walk from Interlaken West station or a 15 - 20 minute walk through town to Interlaken Ost Station.

Spotlessly clean room - maybe only downside were the wooden floors creaked so you could hear people in the room above walking about.

Nice breakfast, not a huge choice, but ample all the same.

Pleasant staff and the best thing was the stunning view from the room.

Date of stay: August 2019
Thank sandra123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2019 via mobile

Arrived early, our room was ready and we able to take occupancy straight away. Staff very helpful. Great family feel. Very quite, on site bar, sauna and jacuzzi. No on site restaurant. Room was a great size. Adapter available from reception 20CHF deposit required. About 5 min stroll into town. Frequent bus service into town and bus stop in front of hotel to go into town. View of Jungfrau was awesome. Gluten free cereal available on request. Prior notice and they will make sure you can have GF bread also. Tea and coffee facilities in room.

Date of stay: October 2019
Trip type: Travelled with family
Thank 964MC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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