Shell Vacations Club Kona Coast Resort
Shell Vacations Club Kona Coast Resort
78-6842 Ali'i Dr, Kailua-Kona, Island of Hawaii, HI 96740
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Room & Suite (551)
Pool & Beach (77)
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About
4.5
#3 of 23 apartments in Kailua-KonaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Kona Coast Resort on Hawaii's Big Island sits on 21 acres of lush, tropical gardens and offers spectacular views of palm trees and calm waters. 267 spacious and air-conditioned villas at Kona Coast Resort are designed with a Hawaiian flair. Each comfortable villa offers a magnificent Pacific coastline view or a manicured tropical garden view from its private lanai or patio and include full kitchens and all of the comforts of home. Enjoy two swimming pools (one family pool with a children’s pool and one quiet spa pool), three Jacuzzis, sauna, playground, tennis courts, volleyball, fitness center, and on-site activities like hula lessons and dive instruction. The abundance of things to do on the Big Island found within easy distance of the Kona Coast Resort is as remarkable as it is exhilarating.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Diving
Tennis court
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Seating area
Coffee / tea maker
Kitchenette
Flatscreen TV
Sofa
Iron
Dishwasher
Microwave
Refrigerator
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Green
Languages Spoken
English
Location
78-6842 Ali'i Dr, Kailua-Kona, Island of Hawaii, HI 96740
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
13 Restaurants
within 0.5 kilometers
Reviews
4.5
2,069 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Shell Vacations Club Kona Coast Resort receives high marks for its immaculate grounds and responsive service, ensuring a clean and comfortable stay. Its spacious rooms, complete with convenient amenities and picturesque views, have won over many travelers.
While the array of on-site amenities and the vibrant atmosphere, including live music and a sunset terrace, add to the appeal, guests have noted additional fees for air conditioning. Despite this, the friendly staff and prime location close to attractions and shopping make it a popular choice among visitors.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Helpful
Amenities
Abundant
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Detailed Reviews
The resort is nicely located, in a less busy area compared to Waikoloa. Many nice beaches nearby, not far from grocery or Costco. Here's the deal. There are two phases on this property. Phase one properties are older and don't have a great view. I asked for a golf course view which we had before, and I was told that we could only have Phase 1 room since I booked through RCI. The room that they put us in smelled stale - moldy. I called RCI and they said that a one bedroom is a one bedroom and to take it up with the resort. I complained to the management at the resort, and they immediately took care of us. Wish they would have given us what we asked for in the beginning. We were moved to a golf course view in Phase 2. Peek-a-boo view of the water. Wonderful room which I would highly recommend. All the amenities you would want. They will not clean your room mid week, and you have to ask for replacements of things that are used (towels, coffee filters, dishwasher detergent, etc.).
If you are paying for a room, insist on a Phase 2 room. If you are booking through RCI, beware.
If you are paying for a room, insist on a Phase 2 room. If you are booking through RCI, beware.
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I have been here a month, 3 weeks in a 1BR and 1 week in a 2BR after my sister joined us. It is a great location, readily accessible to what we enjoy, golf, restaurants, beaches, hikes etc. COVID 19 put in a lot of restrictions with appointments for the pool/hot tub, closure of the restaurant and gym and no housekeeping - so I had to do my own housekeeping once a week including replacing linens and towels. The restrictions are the good news (because we felt very safe and uncrowded poolside or in the hot tub) and bad news because of the times we are going through. The staff have been absolutely great - everyone friendly, competent, helpful. The units are spacious and we had beautiful views from both buildings 21 and 26. We would definitely come again and plan to bring more family to enjoy Kona and the Big Island. The grounds are beautiful and well-maintained and I very much enjoyed walking the botanical path through the complex.
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Higher floors are quieter, although noise was not an issue. Buildings 21 and 26 had great views...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We’ve stayed at this resort several times before. This time, we were able to score a reservation through RCI for half the points it normally is. To our surprise, for the very first time ever, we weren’t bothered to do a timeshare presentation. We’re very familiar with the locations near the pier where they try to get you to attend a presentation as well, and looks like those aren’t running right now either.
We stayed in a 2 bedroom. They first placed us in a 2 bedroom on the top floor. We walked in and the unit was very hot. Looked around and saw that the sliding door was left wide open. On top of that, the fridge wasn’t turned on either. Called the front desk and they moved us to a unit on the first floor.
The 2 bedroom unit was so spacious! The washer and drier were full size, and the drier dried my clothes perfectly but they weren’t hot when I pulled them out (I don’t know how that works, but I really liked it). The only problem I had was that the last people who stayed in the unit must have washed their sandy clothes in the washer, so my first load came out covered in sand and I had to rewash it.
We spent a lot of time at the pool. We’re from Denver, so we ended up waking up early and enjoyed the pool to ourselves most mornings. The last day of our stay, we had a late flight out and hung out at the pool until it was time to go to the airport. You do have to wear a wrist tag to use the pool, and security is pretty good about coming around to check.
We stayed in a 2 bedroom. They first placed us in a 2 bedroom on the top floor. We walked in and the unit was very hot. Looked around and saw that the sliding door was left wide open. On top of that, the fridge wasn’t turned on either. Called the front desk and they moved us to a unit on the first floor.
The 2 bedroom unit was so spacious! The washer and drier were full size, and the drier dried my clothes perfectly but they weren’t hot when I pulled them out (I don’t know how that works, but I really liked it). The only problem I had was that the last people who stayed in the unit must have washed their sandy clothes in the washer, so my first load came out covered in sand and I had to rewash it.
We spent a lot of time at the pool. We’re from Denver, so we ended up waking up early and enjoyed the pool to ourselves most mornings. The last day of our stay, we had a late flight out and hung out at the pool until it was time to go to the airport. You do have to wear a wrist tag to use the pool, and security is pretty good about coming around to check.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Destinations, Owner at Shell Vacations Club Kona Coast Resort
Responded Nov 5, 2021
We are so glad to hear you enjoyed your stay with us. Our team works diligently to make your stay wonderful, so we love to hear from guests such as yourself. Thankyou so much for leaving your review, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are very nice and well equipped. But probably, I am guessing because of covid, our room may not have been used recently, so lights not working above sinks, toilet not adhered to the floor and batteries not working in remote went unnoticed. They all were fixed the next day. We had requested a room with an ocean view as we had enjoyed 33 yrs ago on our honeymoon but sadly received a room overlooking a very lush golf course. We learned at check in there are only 15% rooms with a view. Did not find that info on RCI nor their website! The property is well kept with beautiful gardens. Two small pools did require reservations on weekends due to covid so available first come during the week. There is a great grocery and fresh food markets nearby and public swimming beaches nearby also. Staff are very nice and accommodating!
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Review collected in partnership with RCI
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, we felt the resort was very nice and roomy. We stayed in Building 3, room 103 across from the quiet pool. Parking is convenient since you have your own spot in front of your locked garage. We had a nice golf course view. The 2 bedroom unit is large and has everything you need; even a little salt/pepper. The room has table lamps with an outlet in them so it makes it convenient to plug in accessories. Cuisinart appliances such as toaster, blender, drip-only coffee maker.
Issues: cockroaches would come out late at night and were found in the kitchen, nook and master bedroom. Living room remote was frustrating to use and we know how to use a remote; it was not the batteries.
Would like: soap holder in the bathrooms closer to the shower head. Some resorts have small ice chests in their rooms and would have been nice. Since this is a Wyndham property; would like to have the RFID bracelets used to access your room, pool areas, etc. We received these bracelets when we moved to the Royal Sea Cliff for our 2nd week in Hawaii after Kona Coast. Remove the air conditioning fee. Not all resorts charge for A/C like the Royal Sea Cliff. I do see a lot of the solar paneling that has been added which I do understand costs quite a bit but would reduce electricity costs from usage like A/C. Would like to see a better sponge and dishwashing liquid since the sponge was falling apart and the dishwashing liquid was weak. All rooms with Smart TVs would be nice too so guests could access apps such as Prime, Netflix, Disney, etc. I could not use my Roku here but was able to use it at the Royal Sea Cliff; couldn't get it to work. Increase number of internet users more than I think it was 4 or 5? We easily hit the limit using tablets, laptops, cell phones, etc. I guess I should have pulled out my travel router . . . my fault.
Overall: Great stay. We would definitely like to return here to this resort. The staff were always friendly. Also liked that they had a separate small pool for small children. We had an almost 2 year old and she was able to play in there and feel comfortable and not scared. We had a nice stay and the other people there were pretty respectful and quiet. Thank you Kona Coast!
Issues: cockroaches would come out late at night and were found in the kitchen, nook and master bedroom. Living room remote was frustrating to use and we know how to use a remote; it was not the batteries.
Would like: soap holder in the bathrooms closer to the shower head. Some resorts have small ice chests in their rooms and would have been nice. Since this is a Wyndham property; would like to have the RFID bracelets used to access your room, pool areas, etc. We received these bracelets when we moved to the Royal Sea Cliff for our 2nd week in Hawaii after Kona Coast. Remove the air conditioning fee. Not all resorts charge for A/C like the Royal Sea Cliff. I do see a lot of the solar paneling that has been added which I do understand costs quite a bit but would reduce electricity costs from usage like A/C. Would like to see a better sponge and dishwashing liquid since the sponge was falling apart and the dishwashing liquid was weak. All rooms with Smart TVs would be nice too so guests could access apps such as Prime, Netflix, Disney, etc. I could not use my Roku here but was able to use it at the Royal Sea Cliff; couldn't get it to work. Increase number of internet users more than I think it was 4 or 5? We easily hit the limit using tablets, laptops, cell phones, etc. I guess I should have pulled out my travel router . . . my fault.
Overall: Great stay. We would definitely like to return here to this resort. The staff were always friendly. Also liked that they had a separate small pool for small children. We had an almost 2 year old and she was able to play in there and feel comfortable and not scared. We had a nice stay and the other people there were pretty respectful and quiet. Thank you Kona Coast!
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Review collected in partnership with RCI
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Destinations, Owner at Shell Vacations Club Kona Coast Resort
Responded Oct 18, 2022
Thank you for leaving a review of your stay with us. We are glad to hear you enjoyed your stay. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was anxious to return to Hawaii to support the tourism industry and have a few relaxing days. The red tape and such to get into Hawaii made the arrival experience far less than ideal. They simply are not ready to welcome back tourists in an organized and efficient manner. Arrival at the hotel was much the same. The policies in place restrict the guest experience and given the price of a trip to Hawaii this is not acceptable. The pool is open in time slots of three hours for which you can register for 1 timeslot and that is it. The resort is not within walking distance of any activities or restaurants. The wifi was not working for two days and was not fixed until guests called to complain. Housekeeping is non existent, so not sure at all they are focused on cleanliness or keeping the resort in proper shape.
As soon as you check in, the immediately hit you with the timeshare presentation even though some guests are not at all interested in timeshares and booked a nightly rate. The resort is old and run down and was overpriced for what it is. The resort also does not have access to beach as its blocked by the golf course. Overall this was not a good experience and I can not recommend this resort to others. I definitely would not return.
As soon as you check in, the immediately hit you with the timeshare presentation even though some guests are not at all interested in timeshares and booked a nightly rate. The resort is old and run down and was overpriced for what it is. The resort also does not have access to beach as its blocked by the golf course. Overall this was not a good experience and I can not recommend this resort to others. I definitely would not return.
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We very much enjoyed our stay at this resort. We were in Building 3, Room 102, on the ground level. We had stayed at a sister resort last year, but what made the Kona Coast Resort more ideal is that parking is in front of the condo, and not at some far off parking structure. It was easy to unpack and repack our luggage. The quiet adult pool was directly across from our condo. The condo was fully equipped with TV, washer/dryer, dishwasher, full refrigerator, cookware, dining table and chairs, sofa, king bed, and plenty of towels and bath amenities. Highly recommended.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was clean and spacious, a nice basic apartment complete with everything you would expect from a basic condominium. The addition of a washer/dryer was extremely convenient, as was the spacious porch. No beach access, so take that into account, but very close 5-15 minute drives from some very nice beaches and town.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
October 16 - 29, 2022 STAY.
This was the worst holiday we ever had and we have stayed here on other occasions. The resort is supposed to be an all exclusive resort to members of the three big timeshare resort companies around the world.
We were interrupted by major noise and resort rule violations three days in a row.
The patrons that were staying on the main level were up partying three days in a row at 2:00 or 3:00 AM every night,despite phoning security to have it shut down.
They didn't get kicked out despite the rules of the resort.
Partying and loud music after 10:00pm, smoking on the private lanai, and possibly in the rooms. discarding beer cans and cigarette butts on the lawn and in the bushes. The resort apparently allows stays by site like Expedia and Travelocity, etc.
I will never and would suggest you take a hard pass on staying here. The Wyndham Group that owns it don't care who the clientele are, it's only about the mighty buck.
This was the worst holiday we ever had and we have stayed here on other occasions. The resort is supposed to be an all exclusive resort to members of the three big timeshare resort companies around the world.
We were interrupted by major noise and resort rule violations three days in a row.
The patrons that were staying on the main level were up partying three days in a row at 2:00 or 3:00 AM every night,despite phoning security to have it shut down.
They didn't get kicked out despite the rules of the resort.
Partying and loud music after 10:00pm, smoking on the private lanai, and possibly in the rooms. discarding beer cans and cigarette butts on the lawn and in the bushes. The resort apparently allows stays by site like Expedia and Travelocity, etc.
I will never and would suggest you take a hard pass on staying here. The Wyndham Group that owns it don't care who the clientele are, it's only about the mighty buck.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wyndham Destinations, Owner at Shell Vacations Club Kona Coast Resort
Responded Apr 12, 2023
We’re sorry to learn about your experience at our resort. While we strive to create the perfect vacation for all of our guests, unfortunately sometimes we do fall short. But when we do, we try to make it right. Can you please call our Shell Vacations Club Owner Care team at 1-877-743-5510 so we can learn more about your vacation? Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m surprised this place has so many positive reviews. It’s not awful, but it’s certainly not a four or five star experience. The rooms are very dated and desperate for remodeling. They are not well-maintained at all. I’ve attached a few photos to show the conditions. The location is far from the beach, and both pool areas are rather small. The restaurant is small, but has decent food. The Internet is pretty much nonexistent. That’s a good way to really check out while on vacation, but also super frustrating if you need to look up information. I would not go back here, but I also wouldn’t die if I had to.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WYNDestinations, Wyndham Destinations at Shell Vacations Club Kona Coast Resort
Responded Feb 27, 2020
We regret to hear that the unit and resort amenities did not meet your expectations, but we thank you for sharing your experience with us. We are continuously looking for ways to improve, and the feedback you provided will allow us to do so. We will make sure to pass it along to Resort Management to be looked into further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think only the owner suites have been updated. We came through our RCI points and did not have upgraded utilities like the owners suites.
No smart televisions in our room
No, we didn't see any elevators in the buildings.
We didn't have to make reservations for any of the pools.
Yes, we had a hair dryer in our bathroom.
…
"Stay away specifically from Room 17-203 - it is grossly infested with roaches. Or better yet, get another hotel."Read full review
…
PRICE RANGE
C$308 - C$511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kona coast hotel kailua-kona
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Shell Vacations Club Kona Coast Resort
Which popular attractions are close to Shell Vacations Club Kona Coast Resort?
Nearby attractions include Keauhou Shopping Center (0.2 km), Keauhou Farmer's Market (0.2 km), and Regal Cinemas Keauhou 7 (0.3 km).
What are some of the property amenities at Shell Vacations Club Kona Coast Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shell Vacations Club Kona Coast Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Shell Vacations Club Kona Coast Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shell Vacations Club Kona Coast Resort?
Yes, free parking is available to guests.
What are some restaurants close to Shell Vacations Club Kona Coast Resort?
Conveniently located restaurants include Kenichi Pacific, Bianellis Kona, and Peaberry & Galette.
Are there opportunities to exercise at Shell Vacations Club Kona Coast Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Shell Vacations Club Kona Coast Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Shell Vacations Club Kona Coast Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Shell Vacations Club Kona Coast Resort?
Many travellers enjoy visiting Kealakekua Bay (10.3 km), Hulihe'e Palace (8.3 km), and Kamakahonu National Historic Landmark (8.6 km).
Does Shell Vacations Club Kona Coast Resort have any great views?
Yes, guests often enjoy the ocean view available here.