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C$110
Fully refundable before Sat, Aug 3
No prepayment needed
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C$110
C$111
C$87
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About
4.5
#3 of 3 resorts in Reno
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience the eco-conscious Peppermill Resort Spa Casino, Reno's Premier AAA Four Diamond resort, boasting 1,621 luxurious guest rooms including the 600-room all-suite Tuscany Tower. Embark on a pampered journey at the remarkable three-story, 33,000-square-foot Spa & Salon Toscana featuring 24 treatment rooms, Northern Nevada's only Caldarium with indoor pool, sun deck and full-service salon. Enjoy slots, table games and poker in the 82,000-square-foot casino and race & sports book. Resort amenities include a posh 9,900-square-foot fitness center; two beautiful pools and three outdoor jetted spas, heated with on-site geothermal energy; and a designer boutique shopping. An exciting assortment of bars and lounges, including the iconic Fireside Lounge; and 10 award-winning restaurants offering authentic Chinese, inspired Italian, steaks and chops, seafood, deli and café dining.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English
Location
2707 S Virginia St, Reno, NV 89502
Peppermill Resort Spa Casino
12,117 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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At the Peppermill Resort Spa Casino, guests are captivated by the Italian-styled, luxuriously appointed rooms that offer a comfortable atmosphere with a nod to modernity. While the amenities—such as clean, expansive rooms, pools, and a variety of dining options—are generally commended by travelers, some suggest that parts of the hotel could benefit from updates.
Service experiences vary, with reports of both commendable attentiveness and disorganized service. Despite the high cleanliness standards acknowledged by many, some guests feel the pricing is steep, compounded by extra fees that affect the perceived value.
Atmosphere
Luxurious
Rooms
Mixed
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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I stayed here one night coming back from a road trip, so I wasn't here for the gambling. I just wanted a comfortable, clean, and inexpensive place to sleep, and it was much cheaper than the non-casino hotels in Reno, even with the $30 resort fee factored in. I booked the Standard King in the North Wing, which by the photos appeared to also be the most tasteful and quiet. But when I arrived, I was "upgraded" to the Peppermill Tower because the North Wing was temporarily closed. On the bright side, the room was spacious, clean, and had a decent view of the surrounding area and mountains. The interior design choice of this room can only be described as gaudy and ostentatious Italian faux classical. I still cringe at the hideous white vinyl sofa and chairs. Not my style at all, but it served its purpose of providing a comfortable and quiet room for the night. I'd also like to point out that the hotel has clearly posted signage to require masks when entering the casino, and all patrons seemed to be complying. This made my short stay more relaxing and worry-free.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Peppermill had a Cyber Monday deal on their Luxury Suites at 50% off. We had visited the casino at the Peppermill but had not stayed at the resort. I jumped on this rate for a quick get away.
Check-In was smooth. The coordination between the Valet, the bell staff and registration was seamless. We were checked in about 5 minutes after arriving. The resort is beautifully decorated. The registration area and hallways were immaculate and beautiful.
We were on the 16th floor. The Luxury Suite was just that....luxurious! We were blown away at the amenities and furnishings in the two room suite. The living room area had a wet bar, a desk, beautiful plush leather couches, and plenty of storage space if you were staying for any length of time. There was plenty of room to host a small gathering. The bedroom was equally amazing. It had a huge four poster bed that was high off the ground. A huge black waterfall Jacuzzi tub was in the room as well as a steam shower, separate water closet, a double vanity area with an additional vanity as well. They are very generous with the towels, shampoos, body wash, etc. The thick brown with gold crown molding throughout was beautiful. There was a humidifier/air purifier in the living area that I thought was unusual. It turned out that it was a smoking room. I totally wouldn't have known this until I saw the ashtrays and matches throughout the rooms. This was an added bonus to my husband as he smokes the occasional cigars. It worked like a charm because the room smelled wonderful.
The wifi worked fine, Room Service was speedy and delicious. The staff was pleasant and helpful. Absolutely EVERYTHING about this room was amazing and we look forward to returning. If I was pressed to find anything wrong about the room it would be the lack of a table on both sides of the bed. That's it; and that was only a minor inconvenience!
I'm looking forward to getting back and now I'm spoiled; I will only stay in a suite with the jacuzzi tub and a steam shower:)
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Spring for a suite!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino
Responded Jan 16, 2020
We are very pleased that we made this quick get away such a good experience for you. Our Luxury Suites are indeed "luxurious" and it's nice to hear that it smelled very fresh for you and that you like our top of the line amenities. Please come back anytime you need another "get away"! Dave Fuller Director of Service Excellence
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We've been coming back to this hotel for awhile now and the Toscany tower rooms never disappoint. The jet spa tub dry themselves after 20 min., which makes me feel more comfortable in using them. Taking a long bath using the gel shower from the hotel, was WONDERFULLy relaxing within the large bathroom suite, while listening to the hotel's "ArtTelevision" music playing on the TV inside the bathroom. Also, the rooms seem to be truly cleaned daily, quite a task, considering how huge the rooms are. Great Value for sure!
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip:Microwaves are available upon request but, MUST visit the steak house restaurant...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Fuller, Guest Services / Front Office at Peppermill Resort Spa Casino
Responded Feb 29, 2020
Thank you Savvy T., for being a loyal Peppermill fan! Our Tuscany Tower Suites are certainly some of the best rooms in Reno......we're glad that you agree. We're proud of our hardworking Guest Room attendants as they take a lot of pride in their work and it shows. Come on back when you're ready for some more great R & R! Regards, Dave Fuller Director of Service Excellence
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Staff Seriously worked to keep the virus n check Safety first Was treated well with smiles and words like yes We can do that Food choices excellent Prices decent We were in Las Vegas at the Wynn for a full week last month Even the Wynn needs refreshing The Peppermill tower really need refreshing Wynn is 4.5 stars Peppermill 3.5 stars Wynn had a over abundance of cleaners The Peppermill needs attention to detail Paper on carpet Sunday to Thursday out side our room never vacuumed up around the bottom side of grab bars in shower/bath Mold House keeping supervisor needs to room halls with a clip board. Bed most comfortable Will return. But hope management reads this Cheerszzzz
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Fuller, Guest Services / Front Office at Peppermill Resort Spa Casino
Responded Aug 23, 2020
Thank you Zman47, for coming in and being our guests at the Peppermill Reno. We appreciate your feedback and are glad to hear that you felt our staff worked very hard to keep you safe while you were in our resort. We have installed very protective borders between our slot machines and our table games to help keep our guests safe when gaming in our casino. I will be sure to address your comments regarding your room and your hotel corridor with our Guest Room Attendants. We hope to see you back with us again soon! Best Regards, Dave Fuller Director of Service Excellence
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Incredible to think the Peppermill would fall so far down the ladder as once was the best Reno had to offer. Management has lost sight of what a casino should be and all those recent comments of a not so desirable clientele, sadly ring true as I just don't feel safe inside or outside the resort anymore. Hardly a visit has gone by that I am not witness to scary confrontations inside the property, and security is so slow to react and if they do, they butcher the situation by ejecting the wrong party as I have witnessed a few times. Rooms have worn out beds and carpets, the halls reek of marijuana, prices in all restaurants are outrageous ( $12 for a bagel and coffee or over $4.00 for a regular coffee, $16 for a tuna sub, etc, etc..) Comps are a pathetic joke and so many locals I know have written off the Peppermill now that they started price gouging everything and sadly I am also in that category and will not be returning to the once great property anymore. My advice is to give your business to the Atlantis just down the street where you will find so much better value and the hotel rooms and beds are in top condition. It just seems so much safer and inviting than the Peppermill now and the Atlantis has great specials in the coffee shop and leaves the Peppermill in the dust on so many levels. How this came to pass will forever be a head scratcher to me! Very sad.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enjoyed ourselves from the moment we arrived at this all inclusive resort. The air purification system in the gambling areas is exemplary and there are quiet cocktail bars, such as the Fireside, where you can relax and talk separate from the gambling areas. We enjoyed several dining experiences - where we happily spent all our gambling winnings.
The rooms are quiet, the beds cozy, and the service non obtrusive. We inadvertently left some items in a drawer, and the resort is mailing the items to our home. Now that's service!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:It's worth paying extra for the Tuscany tower.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino
Responded Jan 10, 2020
We appreciate you coming in and spending some time with us at the Peppermill Reno. I am glad to see that you were able to win some money to help defray some of your entertainment expenses....that's always a bonus! We were happy to mail your personal items back to you that were left here. This is a little special touch that our guests appreciate very much and helps add to how much we value your patronage. See you next time! Dave Fuller Director of Service Excellence
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Our club held nationals here in June. Not only was our club here so was the rodeo circuit, and a few junior baseball teams. We had a beautiful junior suite on the second floor in the No Smoking section of the hotel. Once we opened the door it smelled of cigarette smoke. Even the maids in the hallway told us about the man who smoked in the room the night before. The maids told us that they even told the front desk of this problem. We went down to the desk. They gave us a different room but it was smaller and didn't smell of cigarette smoke. The restaurants we ate at had delicious food. The pool was overly crowded in the late afternoon but early in the morning not so much. It was nice everyone in our club was staying here and this resort offered just about everything. This resort was open during Covid packed with people no one stayed 6' a part. Some people wore masks, while others did not. I wish this resort wasn't so over crowded during our stay.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1) Room was very dusty (Peppermill tower spa suite) 2) There were 4 to 5 little dark winged gnats flying about & sitting under lampshades next to bed 3) No toothpaste or microwave (which is ok but for the price of the room I thought it would be included) 4) We got two bottles of water, but were told we'd get two per night (stayed 2 nights) 5) Housekeeping didn't come 6) Casino floor was hard to walk about without inhaling smoke, even the non-smoking section Overall for the price we paid we were very disappointed and would not book a room at Peppermill again. Even Super 8 and Holiday Inn provide better service and cleaning for their rooms. The food was good at Biminis & the seafood & deli. We enjoyed the lounges.
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Date of stay: July 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Fuller, Guest Services / Front Office at Peppermill Resort Spa Casino
Responded Jul 9, 2021
We appreciate you sharing your helpful feedback with us, AK. We are sorry that your room was not in the perfect condition that we would have expected and please feel free to ask our housekeeping staff or our Service Excellence department for any amenities you would like in your room. We can usually supply you with most anything you may need on the hotel side. We're glad that you enjoyed your dining experiences in our Bimini Steakhouse, Oceano, Sports Deli and our lounges. I hope that you will give us another opportunity in the future and that we give you a more memorable experience. Best Regards, Dave Fuller Director of Service Excellence
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This is a great hotel that really catered to the SCI Convention crowd even though the main convention itself was not at this location. Everyone we encountered was very friendly and helpful and the two restaurants we ate at were wonderful. Would definitely recommend the Bimini restaurant to anyone staying at the hotel.
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Date of stay: February 2020
Value
Location
Service
Room Tip:West building is detached but are a better value. If you want to stay where the action is, stay...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Fuller, General Manager at Peppermill Resort Spa Casino
Responded Feb 20, 2020
Thank you Camille, for being our guest during the Safari Club Convention. We have been a proud host of this convention for many years. We are glad that you experienced excellent service from our staff and that you enjoyed our restaurants, especially our Bimini Steakhouse. We hope you get to come back again soon. Dave Fuller Director of Service Excellence
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with this pandemic going on it's a really scary idea just leaving your house if you don't have to but we decided to go for it! We have been reading all of the reviews of the Peppermill that we could get our hands on to see if we would feel comfortable staying there...and boy were we! When you arrive at the hotel/casino there are all sorts of precautions set up to keep you safe from the virus...temperature sensing cameras at the door where if you show 100 degrees or over, they will not let you in! masks available every where although you must have one on when arriving and at all times and hand sanitizer stations were every few feet. Only 4 people in an elevator at a time..restaurants at 50% or less with reservations....food was delicious and staff were on top of everything! Our room was really nice! very large Spa room with lots of storage and a walk in shower with an actually rubber shower mat! we had great views of the mountains and the city as it was a corner room on 15th floor. Only complaint was that there was no table to put our food on! Had a marvelous time! I was so comfortable there during this crazy time that I would certainly do it again!
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Date of stay: September 2020
Value
Location
Service
Room Tip:Corner rooms, high floor have great views of both mountains and city..would be more beautiful...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Long Beach, California, United States24 contributions14 helpful votes
The lower deck pool is heated year-round to accommodate all-season swimmers. A mini pool and waterfall make for a splashing good time, while hot tub spas are available to promote relaxation.
go to peppermill reno amenities pools
There is a $100 deposit charged even if your room is completely free but that fee is a hold and is not actually charged unless you use part of it for movies or room service etc and don't physically check out to use your comps for those items. You have to have a credit card on file.
There are more places to choose from in the Reno area.
PRICE RANGE
C$168 - C$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peppermill hotel reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
1,621
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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