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About
4.0
#5 of 7 resorts in Gros Islet Quarter
Location
Cleanliness
Service
Value
Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Location
Reduit Beach Ave Rodney Bay, LC01 405 St. Lucia
Mystique St. Lucia by Royalton
1,499 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled near stunning beaches with beautiful views, Mystique St. Lucia by Royalton is lauded for its location and accessibility to local highlights. While some guests enjoy the spacious rooms and the beachfront, the hotel's amenities and services receive mixed reviews, ranging from friendly staff encounters to frustrations over inconsistent service and shortages in necessities like towels.
The atmosphere blends modern touches with areas that guests feel could benefit from an update. Moreover, several travelers have voiced concerns about the value, feeling that the reality doesn't match the all-inclusive promise.
Location
Beachfront
Atmosphere
Outdated
Rooms
Dated
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Very nice pool and beach area. Love that it is beach front and a close walk to downtown and other restaurants. We can not speak to the quality of food as we ate away from the facility for no other reason that we had friends we were meeting off location. We upgraded to the ocean view room. The room is very spacious and clean and larger than I expected. Lovely over sized balcony to sit and watch the sun go down and listen to the waves crash. The downfall was the room being the upgraded room with all the space, view, etc was over the pub which proved to be very noisy and not the quiet relaxing experience I had thought upgrading would have provided. The massive well designed bathroom was missing a key component that being a sound proof window from the bathroom to the outside hall. We could hear voices in the hall throughout the stay especially at night. During our last night the hotel water supply was interrupted in the night, restored and then cut off again and not fixed prior to our departure. Although the staff provided free bottles of water to allow for brushing of teeth etc it was not pleasant to have no washroom facilities at the resort that could flush. Last minor thing is the saving of beach chairs. This resort allows clients to save chairs by leaving a towel on it for an entire day. I know many resorts have this policy however it is one I personally think needs to be changed. We arrived prior to our room being ready and were allowed to go to the pool only to find a host of chairs with towels on them at the pool and beach with not near as many people in the pool or ocean to utilize the chairs. This is an easy fix that I wish all resorts would do. If a chair has a towel on it for more than an hour the staff should remove the towels. Once an hour walk about with a chart for 10 minutes would fix this, very easy. During our first day at the pool for over 4 hours there were lounges reserved with nobody coming back to them. That is ridiculous. This again is not a complaint just about this resort but all that do it. Overall I did like this resort. I give it a 3/5 because it is not Sandals but the grounds are very nice, the pool fantastic, very nice beach and lovely rooms and very accommodating staff. I just wish the upgraded rooms were not in the noisiest part of the hotel and that there was more sound barrier from the hallway to allow for a really good quiet night sleep as well as back up water supply as other resorts have.
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Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Mar 3, 2020
Dear Bbbbbbbbbbeeeeeee, Thank you for your recent stay with us at the Mystique Royal St. Lucia we do value and appreciate your review and comments. We value and appreciate your review and comments and are committed to providing a product that exceeds our guests' needs and expectations in every way possible, making your vacation one of comfort, relaxation and friendly memories. We appreciate all your comments highlighting our clean and spacious rooms, beautiful grounds and lovely pool and beach. Such encouragement will help us to continuously deliver unforgettable vacation experiences. Your comments have been duly noted and shared with the relevant managers for further review. This information will allow us to identify areas of opportunities and implement the necessary measures in an effort to improve our resort facilities and quality of our service. We are patiently awaiting your next trip with us so be sure to visit us in the near future. Warmest Regards, Brian Sang General Manager
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We arrived at the Mystique 7 days after they reopened from the covid shutdown. Did we expect one or two teething problems, of course! Did we get them, not really no, but we spoke to other guests that got a few teething issues. Some brushed them off and put them down to the situation we are in and things needing to settle, others, well others acted as if they were royalty and went totally over the top! But enough of that. So let's get down to the hotel and it's location and facilities. Upon arrival the hotel staff are happy to see you and , currently, enforce shoes and hands sanitation plus the wearing of face masks at all times. Checkin was fast and easy but I must of missed the $56 visitor tax charge when reading up on things, so be mindfull of that. When we got to our huge garden view suite we were pleased and surprised at the size of it. The rooms 1110 upto 1138 are situated on the garden and have the generators the other side, but don't let that put you off too much. You would have to be the lightest of light sleepers to hear it with 2 doors between you and your Aircon gently humming through the night. The room was clean and spacious and what we needed. The buffet options are very good and they have good selections most days (I'm vegetarian and my wife a meat eater). Breakfasts are plentiful with omelette, waffles, eggs, cereal, fruit, local delicacies and more. Dinner is the same but with a whole range of local chicken ,beef, lamb and vegetable dishes. There is an a la carte restaurant on site called chic which is very good, but you need to book in advance (once at the hotel). Make sure you go a couple of times as some of the dishes are divine!
The location of the hotel is lovely and I spoke to a couple of locals who said it has the best beach and it does, it's really good, beautifully clean and wonderful views. (Thats ignoring the same people who complained about little glitches, flicking their filthy fag butt's into the sand or leaving their drink cups on the beach for the staff to pick up!) The big plus at Mystique is, no not the pool bar which is cool, but the staff. The staff are a credit to the management team (Jennifer and Gus i think). They can't do enough for you and genuinely want you to have a great holiday. They are always smiling, always saying hello and making sure all was good. We tipped most days (maid, bar staff, restaurant etc) but some told us they didn't. I guess it's personal choice. The WiFi I a little flakey in places, but you don't need to be on your phone/smart device all day everyday....do you?
Overall, we loved our stay at the Mystique and will miss seeing Gus and his smiling team .
Ps - drinks measures are Large...you have been warned 😁
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Just got back from a two week stay over Christmas and New Year with my wife and we can't speak highly enough of the hotel, staff, location and the amazing Caribbean feel to the place.
We chose to get married here and everything was stunning, especially the service from our wedding Co-ordinator Yasmine who couldn't do enough for us from the minute we arrived to the minute we left, thank you.
The location is perfect, right on the beach with some of the best sunsets I have seen, and I do like a sunset. The beach is clean and the sea is crystal clear.
The restaurant is very nice and the service from the chefs and staff is top notch, especially Marthalina who took very good care of us. Food was extremely tasty, and I particularly enjoyed breakfast, the omelettes were delicious. We dined at Chic a couple of times and again the food and service here was lovely. Gus is always around to say hello as well, he is a cracking guy. The beach bar also does nice food.
As previously reviews say, the Wi-fi isn't the best but if you are that bothered you can go and sit in the lobby and get it. Personally I preferred putting my phone down and getting to the beach so this wasn't an issue for me.
There were a couple of issues with the water during our stay. One night when there was no hot water and another when there wasn't any water for 12 hours but this wasn't the hotels fault and they called and put a letter under the door to apologise and explain the situation. They gave us extra bottles of water for the room on this day. We also got bottled water daily and if we ran out we were happy to refill using the taps in the room as the water is perfectly safe to drink. We changed some money at reception as well which they were happy to do.
The pool is nice and the swim up bar is brilliant where we loved having a few cocktails whilst sat in the water. All the staff here made very tasty cocktails but we though that Hilarios just edged the best ones. We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this.
Overall we loved our holiday to the Mystique and are already looking at coming back. Having been to various locations in the Caribbean before, this was definitely our favourite.
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Date of stay: December 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mystique St. Lucia by Royalton
Responded Jan 13, 2021
Dear waggy510, It really sounds like you visited paradise! It is a joy to learn how beautiful your wedding ceremony was and my team join me in wishing you both a lifetime of happiness and love. Thank you for sharing such heart warming feedback with us about our resort and lovely staff. Lovely seems like the perfect word to describe your stay. Please accept our sincerest apology for the inconveniences you encountered and the inconsistent service you received during your stay, this is certainly not the standard of service which we strive to maintain. Our team values your feedback as this will help us to identify our shortfalls and make the necessary improvements in an effort to enhance the vacation experience of our valued guests. We appreciate your trust in our brand and we're hoping that you'll be returning soon! Warmest Regards Brian Sang General Manager
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My boyfriend Mike and I stayed at this resort this past week for five nights in six days. We wanted to go somewhere that was very relaxing and slow pace and not a big party atmosphere and this was the place and it was perfect. They had some entertainment at the main restaurant every night with a singer and my boyfriend love the karaoke on Tuesday. We met some great people that were also vacationing the same time as we were. We had such a good time with those people and we wish to have as much fun as we did when we go on other vacations in the future.
The food was very good except for we were not a fan of Chic. The food was OK there but the other restaurants were so much better. The breakfast buffet was great. The drinks are awesome and the bartenders were so funny and everyone had great customers From the waiters to the staff to the cleaning crew. We had a little problem when we first got to our room where the latch was broken but they immediately fixed it. It took us a while to figure out the shower knobs but after we figured it out it was pretty simple ha ha we did not have any problems with bugs or having no hot water. Unfortunately there were quite a few customers that did not have much hot water. Also, you have to pay for bottles of water. I am not sure why this is because we did pay $100 extra a day for our all inclusive so you would think that small bottles of water would be included. But it is what it is and it turned out fine. The water that they have that is not in the bottle was safe to drink and it was good. Caused no issues.
All in all, I would give this resort 4.5 stars out of 5. This is only because the resort is a little outdated. Noticed our room wallpaper was coming off. Also, there were really no staff members that came up to us to ask for our drink orders or anything like that. We did have one staff member that came up to us to take our drink order but he never came back. So the rest of the time we just kept getting our drinks ourselves. I am not sure if that is how it works there but we were a little confused by that. But besides that and Also the amount of hecklers that came by us to try to sell us stuff, I would give this resort a two thumbs up. I will be back in the near future. Maybe in like five years ha ha. Thank you to everyone there that made our trip very memorable.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Feb 10, 2020
Dear 154courtneyb, Thank you for leaving us this perfect score! We are incredibly grateful that you took the time out to leave us this review of your stay at our Mystique Royal St. Lucia. We appreciate the kind words about the food quality and our hosts who all work so hard to ensure you our guests have a memorable stay. We are always seeking innovative ideas and ways of improving our product, and services to ensure a wonderful guest experience every time. Again, we do thank you for choosing the Starfish St. Lucia, and hope that we are given another opportunity to WOW you next time around. We look forward to another opportunity to serve you better in the near future. Warmest Regards, Brian Sang General Manager
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Very nice hotel in a lovely location, the beach is beautiful and there were always ample loungers both on the beach and by the pool. The grounds are beautifully maintained - very pretty gardens and the hotel rooms themselves, although a little dated, were perfectly clean and really large and spacious with everything you would need including hairdryer, toiletries, coffee machine, fridge, safe etc.
We didn’t eat in the main restaurant but had food ordered to the beach which was a lovely service and it was really tasty.
We would highly recommend the BBC cocktail in the bar - absolutely delicious!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Mar 2, 2020
Dear LEDG, Thank you for choosing Mystique Royal St. Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the resort location, the beautifully maintained grounds, large and clean rooms and the service received. It was certainly a pleasure hosting you and our team looks forward to your return. Warmest Regards, Brian Sang General Manager
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We were treated so well by the managers & staff at the hotel. Audrey ( the manager) was exceptional ! She insured that we well taken care of . We were there at the busiest of times and we really got the sense of being Catered to and private. The food at the hotel was delicious. The food delivered to you on the beach was the same great quality as the restaurant. The rooms were modern with a huge soaking tub & the shower made You feel like You are at at a spa. Thank u Audrey , Jennifer, and the rest of the staff that made the Mystique in Saint Lucia truly mystical !
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Mar 9, 2020
Dear lisabY9528ID, Thank you also for your fantastic review that will undoubtedly be helpful to your fellow travelers. We are all extremely contented to have been able to deliver you with the highest level of service. We are confident that all of the distinguished TripAdvisor members will also appreciate all of the insights that you have highlighted about the resorts vast amenities. We look forward to hosting you again in the near future. Warmest Regards, Brian Sang General Manager
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Just returning from a one week stay at the Mystique. This is one resort after one week we had enough. The rooms are beautiful clean and everything you would need is supplied. Had issues of no or very little hot water repair man was sent immediately but took many complaints before it was resolved. This is a very small quaint resort. The only complaint we had is too quiet in the evenings. There needs to be some entertainment and a selection of it also. Many of the guests we spoke with had the same complaint. They really liked the resort but have never stayed at a place that was so quiet. The staff were wonderful, never encountered one that I could speak badly about. Keep in mind the drive to and from the airport is a killer. The roads are VERY twisty and it takes very close to 2 hours to get to the resort. The beach is nice but one thing to keep in mind is cruise ship passengers spend the day at the beach. The beach is fair to walk on has a little slope at the waters edge. There are some locals trying to sell their goods and just a simple no thank you works fine. The food is good but only one main restaurant but they do change things everyday. As I said before one week is enough at this place. They do try their best to accomadate their guests as much as they can. We went with Air Canada vacations and I would like to give a shout out for Sharma the AC rep she is the best rep we have ever encountered at any resort we ever went to. I can't see us ever returning to this resort saying that we did enjoy our stay and if anyone is looking just to relax with no night life this is the perfect place.
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Date of stay: January 2020
Room Tip:All rooms are quiet because there is nothing happening in the night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Jan 29, 2020
Dear Sandgirl52, Thank you for choosing Mystique Royal St. Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our wonderful hosts and the proximity of the hotel to the beach. We are sorry to hear that we were were unable to meet some of your expectations; your comments and suggestions have been noted and shared with the management team for further review. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Warmest Regards, Brian Sang General Manager
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We were at the Mystique Royal for 2 weeks all-inclusive on Air Canada Vacations. Having read some of the recent reviews we were a bit apprehensive. However, we were pleased with our stay there. Rooms – we had a ground floor suite which was well appointed and kept spotlessly clean by the wonderful cleaning staff. We had one issue with a slow draining sink and it was looked after quickly by the excellent maintenance staff. Staff – very friendly, hard working and always willing to please Food – Breakfast is buffet with lots of variety and you can get eggs cooked to your preference Lunch – we ate at either the pool bar or the beach bar. Once again the food was always good Dinner – in L’Epicure restaurant, 3 nights a week it is buffet with different themes (Italian,western) and the other nights are al la carte On the all inclusive plan you are allowed to eat at the up-scale restaurant, Chic, once per week. We ate there once and it was an enjoyable experience. The staff was very attentive and the food was excellent. We did not go back during our second week as we enjoyed the food at L’Epicure and like to sit in the warm open atmosphere. Entertainment - In the evening most nights there is entertainment. We enjoyed it. It varied from steel drums to piano and singer. Very nice and it was over by nine or so. It suited us just fine. Each room has either a balcony or a patio so it is nice to sit out in the evening listening to the tree frogs or if you like to use the internet which we found much better than we expected
Beach – lovely long sandy beach for walking. The hotel has chairs and thatched palapas exclusively for the use of the guests. There are cruise ship passengers who come to the beach during the day but they did not bother us. They had access to the washroom in the resort but we never found that to be a problem either. Pool and grounds – lovely landscaping with a unique pool. Lots of loungers around the pool area with umbrellas and a swim up bar.
Location – it is about a 1 ½ hour drive from the airport over St. Lucia’s very hilly, windy roads but the drivers who transported us to the hotel and back to the airport were very good and got us there safely.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Ground floor is good for people with limited mobility
as there is no lift.Rooms on the 2nd and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Onlinecommmngr, General Manager at Mystique St. Lucia by Royalton
Responded Feb 5, 2020
Dear mrsboll, Thank you for leaving us this review of your stay and for choosing to vacation with us at Mystique Royal St. Lucia. We are happy to hear that you had a great vacation and we truly appreciate the kind words about the excellent food quality at all our restaurants, the evening entertainment, beautiful beach, pool, grounds and our wonderful hosts that contributed to your vacation experience. We are happy to hear that they were instrumental in making your vacation a memorable one. They all work very diligently and we appreciate all of their efforts. We hope to welcome you back soon. Warmest Regards, Brian Sang General Manager
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We were originally booked to stay at the Royalton, but got redirected here with no choice of our own because the Royalton closed down. The resort is beautiful and so is the beach, but it is seriously lacking in amenities. There is no gift shop to pick up any basic necessities you may have forgotten. Whenever we asked for more towels, wash cloths, water bottles, etc., we were given a hard time. Room service wasn’t always available. Limited dining options and the food is okay. By the end of our trip, things weren’t even being restocked anymore like the water, coffee, and towels. Also, no alcohol is included in your room. Our bed was two twin beds pushed together. You would think being that we paid for a higher rated hotel we would have gotten some upgrade or benefit, but no, we got their basic room despite paying for the diamond club at the royalton. The worst part is you can’t even go on the beach without being hassled by locals to purchase their handmade items, so my husband and I mostly stayed at the pool. Another messed up thing is the woman behind the desk said we were not allowed to leave the resort except to go straight to the bank and back or we would get arrested. Turns out this is not true at all they just wanted us to spend our money there. The location of the resort is perfect! There are so many restaurants and shopping within walking distance, I wish we would have explored off the resort sooner but we were too worried about getting arrested. The majority of the staff was nice and pleasant and made for a pleasant stay. The resort just doesn’t have the amenities of a five star luxury all inclusive resort like we paid for. One of the cab drivers told us the resort is actually more of a bed and breakfast and that before Covid most people would eat breakfast at the resort but eat lunch and dinner in town. This made more sense because we just felt like we didn’t get what we paid for. Long story short, it’s a beautiful resort, but if we ever return to St. Lucia, we will explore other accommodations.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Mystique St. Lucia by Royalton
Responded May 14, 2021
Dear AmandaM858, Thank you for your recent stay with us at the Mystique St. Lucia by Royalton we do value and appreciate your review and comments. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. We have acknowledged your concerns and immediately shared it with the relevant departments. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our friendly hosts and the beauty of the resort. Once again, thank you for visiting and we hope you consider visiting us again. Warmest Regards Mystique St. Lucia Management Team
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Just returned from mystique. Enjoyed our one week vacation and wish we had stayed longer. We found the food very delicious at the main restaurant as well as Mahi. Staff are very friendly and work very hard. Jennifer who cleaned our room made sure it was absolutely spotless each day. Thank you! I had the Bliss spa treatment and wow it was amazing. Highly recommend it. Bar tenders Hilarious, Troy, Mara all work so hard to keep up but could use extra help behind the bar especially at the lobby. He was so busy and worked so hard trying to serve numerous guests as well as the restaurant. Kiera at Mahi was amazing. The cooks there know how to make delicious sea food and Roti. Overall, all of your staff were very friendly and always said hello and asked how our day was. I feel the resort was exactly what we expected. My only suggestions are bar service at the pool (hire more staff), patio doors in rooms are a bit heavy to open and close, security should be a bit more aware of people without bracelets using hotel facilities, “guests” in the women’s bathroom by the pool need to clean up after themselves. Otherwise we have no complaints. Can’t wait to return.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Earls Barton, United Kingdom5 contributions1 helpful vote
Sofa bed. It was only the two of us inour room but I saw many rooms at garden level open showing the Lshaped sofa we had (and that you can see in the pictures) laid as a bed. With this being said, you can’t sneak a 3rd adult in without telling them. I took a separate room for my teenagers, and although their room was much bigger than ours, it had a normal small sofa which could not transform into a bed
I did see a young family with a portable shade. The beach is pretty laid back so I can’t imagine anyone telling you to take it down unless you’re blocking their view :)
There are more places to choose from in the Gros Islet Quarter area.
PRICE RANGE
C$593 - C$770 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal by rex hotel castries, royal by rex resort, royal st lucian
FORMERLY KNOWN AS
Royal St.Lucia Resort and Spa
LOCATION
CaribbeanSt. LuciaGros Islet Quarter
NUMBER OF ROOMS
96
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
