Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
13351 State Road 535, Orlando, FL 32821
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About
4.0
#45 of 374 hotels in OrlandoLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience an unforgettable trip at the Holiday Inn Resort Orlando-Lake Buena Vista outside Disney Springs®. Whether you are here to experience the magic of Walt Disney World, or are participating in a company conference, we have everything you need to make your stay special. Our hotel is only one mile away from the magic of Walt Disney World® Theme Parks. Take advantage of our free shuttle to get to the major theme parks so that you don't have to stress about transportation. Don't forget to visit Universal Orlando Resort, SeaWorld® Orlando, Disney Springs®, Lego Land® and more. Take a break from the theme parks and visit the Orlando Premium Outlets and the Lake Buena Vista Factory Stores, less than a mile away from the hotel. While you stay with us, staying connected has never been easier with fast and free Wi-Fi access throughout the hotel.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Game room
Water sport equipment rentals
Kids stay free
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Kids' meals
Snack bar
Vending machine
Poolside bar
Entertainment staff
Patio
Raquetball offsite
Table tennis
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish
Location
13351 State Road 535, Orlando, FL 32821
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Orlando Intl Airport
19.8 km•
See all flights
Orlando Sanford International Airport
52.9 km•
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Rental Cars
32 Restaurants
within 1 kilometer
Reviews
4.0
2,989 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Holiday Inn Resort Orlando Lake Buena Vista is heralded for its prime location, close to dining, shopping, and Disney attractions, with guests appreciating the added convenience of nearby transportation. The hotel's cleanliness and attentive service have earned positive remarks, though some have pointed out occasional inconsistencies.
While the rooms are generally found to be comfortable and well-maintained, a few guests have noted them as outdated and noisy. The amenities, including the pool and shuttle services, are popular among visitors, but opinions on value vary with some concerns over additional fees and maintenance issues.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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2,989Reviews427Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
This is a brand new hotel, they took over for another hotel and have refinished the property. It is a boutique hotel that we happened upon when the previous hotel had accepted our reservation but were in fact out of business for 15 months. We arrived luggage in hand, paid reservation, and no hotel. We were fortunate to meet Iliana, she was coordinating the finishing of the refurbishment and the June opening of the hotel. We explained our situation and she could not have been any nicer trying to assist us in rebooking somewhere. After numerous no vacancies or over priced availability she went above and way beyond and called the new owner, Theo. A few rooms were completed, and they were gracious enough to offer one to us. We left everything with Iliana and explored the area. Centrally located, it is mere minutes to anything. The shops, restaurants, the famous "donkeys" and the spectacular view are just steps from the hotel. We returned to meet Theo P., the new owner, who gave us his personal number since technically there wasn't staff yet. The stay was wonderful. The brand new room was clean and extremely comfortable. The abutting restaurant, opposite the courtyard, was not an issue whatsoever. If you want a clean, comfortable room, and a good nights sleep, I strongly recommend this hotel. Stop in, meet Iliana not only will she go out of her way to assist but she is wealth of knowledge for restaurants, activities and transportation. The hotel does not have a view of the Caldera, but the proximity and the people more than make up for it. We thanks them and specifically Iliana for salvaging a potentially bad situation.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kesa Roberson, Other at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Jun 12, 2023
Hello LoufromWantagh, Thank you for the 5 star rating and sharing your experience. We look forward to having you back again in the near future. Best, Kesa R
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a solid 3.5 in my opinion. All the staff we interacted with was great, checking in the 3 staff members working the desk were bilingual and flowing between English and Spanish easily. While they do offer transportation to the park you have to sign up in a book and there are only 30 seats so by the time we arrived this was not an option. Lyft worked great and we never waited more than 5 min for our ride.
The room was clean and comfortable we were on the 2nd floor with an outdoor entrance and it was very loud, the large trash bins were outside our window and picked up between 1am and 5am each night we were there. The room door slam so anytime someone entered or left a room there is a loud bang. If I stayed again I would request a room with an indoor entrance. We did not use the pool but it looked nice and the tiki bar was a popular spot.
Our bathroom tub was broken and needed repair the handle came clear off, we were able to reattach and turn on water but for that is my reason for a 3 rather than a 4
The room was clean and comfortable we were on the 2nd floor with an outdoor entrance and it was very loud, the large trash bins were outside our window and picked up between 1am and 5am each night we were there. The room door slam so anytime someone entered or left a room there is a loud bang. If I stayed again I would request a room with an indoor entrance. We did not use the pool but it looked nice and the tiki bar was a popular spot.
Our bathroom tub was broken and needed repair the handle came clear off, we were able to reattach and turn on water but for that is my reason for a 3 rather than a 4
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith D, Public Relations Manager at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Feb 28, 2020
Dear Sneaker632: Thank you so much for the great feedback about your stay. We apologize that the tub had an issue and have asked our engineering team to address it. We look forward to seeing you again soon and hope you get to enjoy the pool this time! Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed during covid so we did not have housekeeping, which was fine as we do not want to spread covid to others or have others spread it to ourselves. When we needed something from housekeeping we called the front desk and they promptly brought it to the room. Staff was all very nice. The area was very well lit and I felt safe there. Before I booked, I saw the hotels website has a posting of the schedule for the shuttle. The times were not conducive to our schedule so we just paid the $25 for disney parking and took our own car. The hotel itself did not charge us for parking, which was a pleasant surprise. We stayed in the suite with the bunk beds. Just have a talk with the kids about the bunkbeds and being safe on them. The freezer didnt work too well, but i noticed that things shoved to the back of the freezer did freeze, but anything in front did not freeze. The kids and I enjoyed the pool. If you are looking for a safe and clean place to stay that won't break the bank, then this is it. Went to Applebees several times, just have to request vouchers from the front desk for free kids meals before you go. The restaurant is right next to the front desk. The hotel also had a nice store with almost everything you could need (over the counter meds, beach toys, post cards, food, drinks) and the prices were fair too. About a 10 min drive to the parks. My only gripe was the schedule of the shuttle. I wish they would expand the times.
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: 650 was a nice room. right next to the ice machine, but you could not hear the ice machine at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith Di Natale, Revenue Management at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Jun 23, 2021
Dear Mad8814: Thank you for the wonderful detailed review of your recent stay. We also look forward to returning to our previous shuttle schedule but it worked along with Disney's TTC shuttles and they have not started that up again. We are glad you were able to use the Kids Eat Free program with us and enjoyed our location. We look forward to seeing you again on your next Disney visit. Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room had everything we needed , including a microwave and mini fridge. The front desk was friendly, and it was nice to have access to transportation to the parks each day, although we did have to pay $18 in parking each day so we may have been able to stay somewhere off property for less money, free parking, free breakfast and just drive and park at the parks each day or take an Uber. There was nice lighting in the bathroom, but no make up mirror. There was a built in shelf in the bathroom that was a nice place to put all of our toiletries and such. The vanity was an average size. The room was a little dirty for my taste - see the attached picture - and these were taken after I had already cleaned it with one disinfectant wipe (I always travel with wipes). The beds were comfortable, there was a nice balcony, the pool looked nice, but we didn't use it, and the noise level was low. The closet was small and awkward to access, but it did have one. The room was a decent size, but it was still a little tight for four adults - my husband and I and our two grown children. I might consider staying here again, but for the price and cleanliness of the room, I will probably take my chances at another hotel next time.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith D, Public Relations Manager at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Feb 28, 2020
Dear Rozpetl: Thank you so much for taking the time to let us know about your recent stay. Please accept our apologies for the room not being as clean as we would both like it to have been, we have addressed this with our Housekeeping team. It's great to hear that you enjoyed the shuttle transportation. We look forward to seeing you again and meeting your expectations entirely! Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just arrived back in the UK after spending 15 nights at the Holiday Inn Resort Lake Buena Vista.
We were a bit concerned before we went regarding peoples experiences of housekeeping and rooms not been cleaned/trash removed/towels replaced etc. However we need not have worried. We had a fantastic stay.
The resort is in a good location surrounded by restaurants and a Walgreens and 7/11 with a Starbucks, Dunkin and Subway a 5-10 min walk away.
Shuttles to the resorts were always on time and the drivers polite, informative and with a great sense of humour. Big shout out to Larry who did the majority of the morning runs, as we loved him. Also the gentleman that did the pick ups in the evening but we didn’t get his name.
Room was clean and tidy and large enough for the two of us. We stayed in an outside standard double Queen room on the top floor. Air con was great and loved the keurig coffee machine. Housekeeping were fantastic in my opinion and if you needed anything you could just leave them a note for any supplies. They were in everyday (except Labour Day) and the beds were made, trash removed and replenishment of towels, coffee etc.
Only negatives was that there was only one lift near us and it tended to be busy most of the time meaning a wait for it (which wasn’t ideal when we were rushing for the shuttle). Also there wasn’t much in the way of storage with one chest of drawers and one closet. We managed as there were only the two of us but having 4 guests in one room would be a struggle storage wise.
The pool area was great and generally quiet although was occasionally busy in the evenings. Was lovely to go and relax after a long day in the parks. Towels are also available there. There is a pool bar which also serves food (from the Applebees nearby) but we didn’t use this service. Drinks prices were slightly above average with 2 pints (Michelob and Bud light) costing approx $12.50. The staff were always lovely both in the hotel and at the pool bar.
We didn’t have a car so occasionally used Lyft or Uber to get to and from the parks if the shuttle times were convenient. Prices ranged from $9 to $20 depending on where you were going and surge rates. Magic kingdom/Universal was the most expensive as the furthest away. Disney Springs was the cheapest.
We wouldn’t hesitate to stay here again when we come back. Thanks so much for a lovely stay.
We were a bit concerned before we went regarding peoples experiences of housekeeping and rooms not been cleaned/trash removed/towels replaced etc. However we need not have worried. We had a fantastic stay.
The resort is in a good location surrounded by restaurants and a Walgreens and 7/11 with a Starbucks, Dunkin and Subway a 5-10 min walk away.
Shuttles to the resorts were always on time and the drivers polite, informative and with a great sense of humour. Big shout out to Larry who did the majority of the morning runs, as we loved him. Also the gentleman that did the pick ups in the evening but we didn’t get his name.
Room was clean and tidy and large enough for the two of us. We stayed in an outside standard double Queen room on the top floor. Air con was great and loved the keurig coffee machine. Housekeeping were fantastic in my opinion and if you needed anything you could just leave them a note for any supplies. They were in everyday (except Labour Day) and the beds were made, trash removed and replenishment of towels, coffee etc.
Only negatives was that there was only one lift near us and it tended to be busy most of the time meaning a wait for it (which wasn’t ideal when we were rushing for the shuttle). Also there wasn’t much in the way of storage with one chest of drawers and one closet. We managed as there were only the two of us but having 4 guests in one room would be a struggle storage wise.
The pool area was great and generally quiet although was occasionally busy in the evenings. Was lovely to go and relax after a long day in the parks. Towels are also available there. There is a pool bar which also serves food (from the Applebees nearby) but we didn’t use this service. Drinks prices were slightly above average with 2 pints (Michelob and Bud light) costing approx $12.50. The staff were always lovely both in the hotel and at the pool bar.
We didn’t have a car so occasionally used Lyft or Uber to get to and from the parks if the shuttle times were convenient. Prices ranged from $9 to $20 depending on where you were going and surge rates. Magic kingdom/Universal was the most expensive as the furthest away. Disney Springs was the cheapest.
We wouldn’t hesitate to stay here again when we come back. Thanks so much for a lovely stay.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Laundry room needs 16 quarters (8 for washer and 8 for a dryer). Cycle takes 30 mins.
Earliest...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kesa Roberson, Other at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Oct 2, 2022
Hello Laura C, Thank you for the 5 star review and the detailed feedback. We hope to see you again soon. Best, Kesa R HI LBV Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'll start by saying we go to Orlando often and was disappointed in this hotel. It was just OK. We would not stay here again. The price really wasn't any better than some of the better resorts we have stayed at. (This hotel shouldn't be named a "resort").
The good- Clean, felt safe, staff we passed in halls were very friendly, large room (#405). We could see fireworks at 9:00 from our room., Applebees attached to hotel, which was convenient for cocktails and room service. It was nice we were close to parks we were going to, Epcot & Hollywood Studios. We used Uber, easier than the shuttles.
The bad--Shower pipes so loud! Toilet ran after using, (had to remove tank cover and jiggle after each use), Tried to order breakfast room service for Hubbys birthday, called front desk because we had nothing to order off of. They sent up a card for the door that had a very limited menu,( evidently I missed the FULL menu in book provided.) When I asked front desk, they told me the card for the door was what they had for room service.
The front desk was an issue. The 1st lady we encountered checking in wouldnt let me get a word in edgewise. Kept telling me about shuttles, I had no interest, I told her we were taking Uber! When checking out, the older lady asked how our stay was and then when I said it was just OK, she just nodded. Same when I told her toilet was not working right, pipes were loud. She didn't care, apologize , or just simply show any emotion. Maybe she hears the same complaint day after day?! I also told her I wanted to make sure the room service we didn't order that was brought to our room mistakenly wasn't on our bill. She basically scolded me for not going to Applebees and questioning them about it. Sorry, I was in my pajamas when it happened, so no, I didn't go to Applebees. If the hotel is using Applebees for their room service they should take part of responsibility.
I rarely write reviews, but I use reviews a lot when researching hotels! This is the 1st time in years that I have regretted my choice. Will not stay here again. I'll pay just a little more for better stay.
The good- Clean, felt safe, staff we passed in halls were very friendly, large room (#405). We could see fireworks at 9:00 from our room., Applebees attached to hotel, which was convenient for cocktails and room service. It was nice we were close to parks we were going to, Epcot & Hollywood Studios. We used Uber, easier than the shuttles.
The bad--Shower pipes so loud! Toilet ran after using, (had to remove tank cover and jiggle after each use), Tried to order breakfast room service for Hubbys birthday, called front desk because we had nothing to order off of. They sent up a card for the door that had a very limited menu,( evidently I missed the FULL menu in book provided.) When I asked front desk, they told me the card for the door was what they had for room service.
The front desk was an issue. The 1st lady we encountered checking in wouldnt let me get a word in edgewise. Kept telling me about shuttles, I had no interest, I told her we were taking Uber! When checking out, the older lady asked how our stay was and then when I said it was just OK, she just nodded. Same when I told her toilet was not working right, pipes were loud. She didn't care, apologize , or just simply show any emotion. Maybe she hears the same complaint day after day?! I also told her I wanted to make sure the room service we didn't order that was brought to our room mistakenly wasn't on our bill. She basically scolded me for not going to Applebees and questioning them about it. Sorry, I was in my pajamas when it happened, so no, I didn't go to Applebees. If the hotel is using Applebees for their room service they should take part of responsibility.
I rarely write reviews, but I use reviews a lot when researching hotels! This is the 1st time in years that I have regretted my choice. Will not stay here again. I'll pay just a little more for better stay.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith D, Public Relations Manager at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Feb 25, 2020
Dear Parklover50: Thank you so much for taking the time to let us know about your recent stay. Please accept our apologies for not ensuring that you had the exceptional service and room conditions that we strive to achieve. We have addressed your concerns with our Management team so that they can directly address your issues and concerns. We look forward to being able to provide you with the experience you expect the next time you are in Orlando. Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just finished a delightful two night stay at this resort and after having traveled 10 days already and this being our third resort in multiple cities, we had a fantastic stay!
I am writing this lengthy review because after reading 50 or so reviews before booking, I’m concerned about what people said previously. The reviews are unfair to staff and people who work so hard to make our vacation stays great. As a family who travels, we paid less for this stay than we paid at other places and received equal or better service and a larger room. This resort is more like a hotel than villas and like most places situated one exit from Disney, it is located on a busy road. (They’ve recently added a light in front of the hotel to assist.
At check-in, the staff was extremely accommodating and changed us to a pool view room on a higher floor. When we got to our room, we were super surprised how large our room was! We had two queen beds, a refrigerator, a full table, a full desk AND a large area left over. If you travel with bikes or lots of gear, this is the place to stay!
Our room was clean and well stocked. The two jacuzzis / pool areas were nice. They close at 11 PM nightly, so we didn’t have any problems with noise at night. The common areas were nice and not too loud. The hand sanitizer areas were stocked throughout the property.
The employees were helpful and kind throughout our stay.
There’s an Applebee’s attached and children under 12 eat free for lunch breakfast lunch and dinner. For breakfast, the adults can eat a breakfast buffet that is $15.95 each. For dinner, our son walked to Applebees and bought his meal. Across the street is a Chick-fil-A and Wendy’s. Within walking distance is a Bahama breeze and many other restaurants. The premium outlet mall is less than a mile away. Disney is one exit away. You’re literally surrounded by everything. The hotel shuttle runs buses to and from Disney several times a day.
Check out was a breeze and the employee again was kind.
I hope this helps you and happy travels!
I am writing this lengthy review because after reading 50 or so reviews before booking, I’m concerned about what people said previously. The reviews are unfair to staff and people who work so hard to make our vacation stays great. As a family who travels, we paid less for this stay than we paid at other places and received equal or better service and a larger room. This resort is more like a hotel than villas and like most places situated one exit from Disney, it is located on a busy road. (They’ve recently added a light in front of the hotel to assist.
At check-in, the staff was extremely accommodating and changed us to a pool view room on a higher floor. When we got to our room, we were super surprised how large our room was! We had two queen beds, a refrigerator, a full table, a full desk AND a large area left over. If you travel with bikes or lots of gear, this is the place to stay!
Our room was clean and well stocked. The two jacuzzis / pool areas were nice. They close at 11 PM nightly, so we didn’t have any problems with noise at night. The common areas were nice and not too loud. The hand sanitizer areas were stocked throughout the property.
The employees were helpful and kind throughout our stay.
There’s an Applebee’s attached and children under 12 eat free for lunch breakfast lunch and dinner. For breakfast, the adults can eat a breakfast buffet that is $15.95 each. For dinner, our son walked to Applebees and bought his meal. Across the street is a Chick-fil-A and Wendy’s. Within walking distance is a Bahama breeze and many other restaurants. The premium outlet mall is less than a mile away. Disney is one exit away. You’re literally surrounded by everything. The hotel shuttle runs buses to and from Disney several times a day.
Check out was a breeze and the employee again was kind.
I hope this helps you and happy travels!
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Tons of parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith Di Natale, Revenue Management at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Jan 4, 2022
Dear Feliciamjaxx: Thank you so much for the wonderful detailed review of your visit. We love hearing how much you enjoyed the property and its amenities. Thank you for the comparisons and all of the detailed great features that you pointed out, we are glad that you were able to enjoy them especially the Kids Eat Free. We look forward to seeing you again soon ! Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the hotel for 5 nights while visiting Disney World and Universal Studios during Christmas time in 2019. Overall pretty good stay and had a wonderful time.
Location wise, the hotel is about 20 minutes drive to Disney and Universal, we didn't use the hotel shuttle service and always used Uber/Lyft to go to the parks and found no problem getting a ride in 5 minutes. There are a lot of restaurants nearby, a 7-eleven, a Walgreen, all within walking distances, which we found to be very convenient.
The hotel room we stayed in was huge, the bed was comfy, and I like how every staff was so friendly and treated customers with respect. They have a nice pool and jacuzzi, the latter we enjoyed very much. Because we came back from Universal really late the night before we checked out, we ended up requesting a late check out the next day (twice), and they were very kind to honor our request.
Had a great time and highly recommend this hotel to anyone visiting Disney/Universal in Orlando.
Location wise, the hotel is about 20 minutes drive to Disney and Universal, we didn't use the hotel shuttle service and always used Uber/Lyft to go to the parks and found no problem getting a ride in 5 minutes. There are a lot of restaurants nearby, a 7-eleven, a Walgreen, all within walking distances, which we found to be very convenient.
The hotel room we stayed in was huge, the bed was comfy, and I like how every staff was so friendly and treated customers with respect. They have a nice pool and jacuzzi, the latter we enjoyed very much. Because we came back from Universal really late the night before we checked out, we ended up requesting a late check out the next day (twice), and they were very kind to honor our request.
Had a great time and highly recommend this hotel to anyone visiting Disney/Universal in Orlando.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith D, Public Relations Manager at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Jan 21, 2020
Dear Peng H: We love hearing that you had a wonderful stay with us. Thank you so much for taking the time to leave some detailed notes on what made your stay special. We love the recommendation and look forward to seeing you again the next time you visit Disney or Universal. Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Holiday Inn Resort Lake Buena Vista is priced just above the cheap budget hotels, so you do have to take this into consideration when reviewing. You are not paying for the Ritz, so should always have low/medium expectations.
We found the hotel to have a good location. 10/15 minutes from the Disney Parks and 20/25 minutes from the Universals (depending on the time of day) so overall a good location.
There is free parking on site which is a bonus.
The rooms are large and on the whole clean, although ours was not hovered or dusted for a number of says so we had to call reception and to be fair the cleaners did a great job the next day.
The rooms unfortunately do not have any windows that can open, so you are faced with either being very hot during the night? Or being kept awake by the aircon unit, which was the loudest I've ever heard.
We found the beds to be very soft and the pillow too. They did have pillowcases that said soft or firm but these were put on randomly as we had mainly soft pillows and even the firm ones were soft. This affected my sleep somewhat, along with the loud aircon.
As a base it's a sufficient hotel with pools and hot tubs, plus a good restaurant attached which is open late.
The hotel is a chain so will have a good basic level of everything so you know you wont be faced with any major problem so rest assured you should have a good stay here.
There was a power cut which effected the lifts for almost 2 days, so we had to climb 6 flights of stairs 3 or 4 times as the lifts were out...which after a long tiring day at the parks was not a ideal situation.
All in all a solid 3 out of 5 and if the price was right we would return in future if our main goal was the Disney Parks. Next time we would probably upgrade to a room with a balcony so we could get some fresh air and turn off the loud aircon unit.
We found the hotel to have a good location. 10/15 minutes from the Disney Parks and 20/25 minutes from the Universals (depending on the time of day) so overall a good location.
There is free parking on site which is a bonus.
The rooms are large and on the whole clean, although ours was not hovered or dusted for a number of says so we had to call reception and to be fair the cleaners did a great job the next day.
The rooms unfortunately do not have any windows that can open, so you are faced with either being very hot during the night? Or being kept awake by the aircon unit, which was the loudest I've ever heard.
We found the beds to be very soft and the pillow too. They did have pillowcases that said soft or firm but these were put on randomly as we had mainly soft pillows and even the firm ones were soft. This affected my sleep somewhat, along with the loud aircon.
As a base it's a sufficient hotel with pools and hot tubs, plus a good restaurant attached which is open late.
The hotel is a chain so will have a good basic level of everything so you know you wont be faced with any major problem so rest assured you should have a good stay here.
There was a power cut which effected the lifts for almost 2 days, so we had to climb 6 flights of stairs 3 or 4 times as the lifts were out...which after a long tiring day at the parks was not a ideal situation.
All in all a solid 3 out of 5 and if the price was right we would return in future if our main goal was the Disney Parks. Next time we would probably upgrade to a room with a balcony so we could get some fresh air and turn off the loud aircon unit.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith D, Public Relations Manager at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Jan 27, 2020
Dear Spenspuma: Thank you so much for taking the time to give a great detailed review of your stay. We do apologize for the incident with the power and had worked to get it back as quickly as possible with the local power company. We would love to see you again on your next stay and will make sure you get a balcony room to have the fresh air! Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights, it’s a great option compared to Disney resorts. Hotel room was clean and the beds are very comfortable! There is a shuttle bus, however we did take an Uber to save a little time. It’s about $13 one way to most of the parks. We had an end unit which was a little noisy but as we didn’t have young kids that wasn’t a huge issue for us. If you have young kids and got an end unit near the pool you might want to ask for a different room. Pool was open, and the hot tub was as well-a nice option as it’s a bit chilly in January. Room service due to covid does not clean the room every day-but will get you anything you might need.
Applebee’s is attached to the hotel and is a great option for a quick meal, there are a lot of restaurants near by as well. Over all a great stay!
Applebee’s is attached to the hotel and is a great option for a quick meal, there are a lot of restaurants near by as well. Over all a great stay!
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keith Di Natale, Owner at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Responded Feb 11, 2021
Dear MicheleS4645: Thank you so much for the great comments about your recent stay, we love hearing how much you enjoyed the heated pool. Great comments to help other travelers about the parks and location, we look forward to seeing you again on your next trip to Orlando. Best Regards, Keith D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend stayed after me for her 40th and ahead and she got given a room with a balcony so definitely worth a try!
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"Holiday Inn Resort Orlando - Lake Buena Vista 13351 State Road 535, Orlando, FL, US is comfortable affordable and exceptional. "Read full review
"*Take your own towels for the pool. *Use Ubers to the parks. *Buy snacks at 711 next door (half the cost of the hotel minimart) "Read full review
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PRICE RANGE
C$147 - C$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn resort lake buena vista hotel orlando, holiday inn orlando, holiday inn sunspree orlando, orlando holiday inn
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
496
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Nearby attractions include Bibbidi Bobbidi Boutique (1.1 km), World of Disney (1.2 km), and Hawaiian Rumble Adventure Golf (0.5 km).
What are some of the property amenities at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Conveniently located restaurants include Earl of Sandwich, Ghirardelli Soda Fountain and Chocolate Shop, and American Kitchen Bar and Grill.
Are there opportunities to exercise at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.