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The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The JW Marriott Hotel Rio de Janeiro offers a range of amenities that guests appreciate, including a renovated rooftop bar and satisfying breakfast, though some have noted a small pool and slow elevators. While the ocean view rooms earn high marks, there are concerns about outdated bathrooms and cleanliness.
Despite the commendable service and prime beachfront location, the hotel's value is questioned due to high prices and aging facilities. The atmosphere presents a mix of newly renovated spaces and tired decor, with varying opinions on the hotel's ambiance.
Location
Beachfront
Atmosphere
Mixed
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Really enjoyed our stay. Staff was friendly and offered advice on what to see and do on our 3 day stay at Rio. Cozy rooms and small, yet adequate pool. Right across the street from Copacabana beach. The hotel also offers beach side recliners and more importantly hotel staff to keep after your stuff while you are there. We did book a tour through the hotel that never showed up (hence the 4 vs 5 stars). Still enjoyed our stay though!
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW_Marriott_RJ, Director of Sales at JW Marriott Hotel Rio de Janeiro
Responded Jan 24, 2020
brodarte, We're very surprised to know about this unusual situation regarding the tour you booked. Thank you for your excellent review. It warms our hearts to know that you had such an amazing stay here in sunny Rio, and that our team helped you create these amazing memories! We hope to see you again soon. Best Regards, Lidiane Andreatta Sales & Marketing Director
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We are new members to Bonvoy. The JW Marriott Rio de Janeiro is to my experience dedicated to customer service. Our stay there was from March 2nd to March 13th. We have stayed there 3 times already. It is well situated in Copacabana beach. The breakfast is very good, with everything from omelets to gluten free selection. They have their own chairs and parasols on the beach compared to some other hotels that don’t and you have to rent them from beach vendors. It is a plus since you can leave and return without having to pay every time. There is a rooftop pool that is heated. Due to Covid there are only 14 lounge chairs available around the pool, which sometimes meant that you couldn’t get a spot. But they’re is a bit further down on the roof ; chairs, sofas that you can use, you just won’t be sitting “at” the pool. The rooms are a bit on the older side but very clean and comfortable. The staff is really professional, helpful and kind. The room service was very efficient, our room got made early during the day which we quite appreciated. We had access to the Griffin Lounge where we got to know one amazing employee/host. His name is Hermando, he was always greeting every guest, making sure everyone was enjoying themselves, he spoke Portuguese, Spanish and English. I see great potential for this amazing employee. I think he reflects exactly what Marriott stands for : amazing guest service and experience. We liked our stay so much that we are returning for Easter.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lidiane Andreatta, Sales at JW Marriott Hotel Rio de Janeiro
Responded Mar 16, 2022
Dear Roving56367366612, We appreciate you for taking the time to describe us your experience and we are very happy to know that we enchanted your experience here. Thank you for choosing to stay with us again - we value your loyalty to our wonderful service, beautifully renovated spaces, delicious breakfast, and perfect location in the heart of Copacabana. We will certainly pass your kind words along to Hernando, as he will be pleased to know that he could make your stay even more memorable! We look foward to welcoming you back at Easter! Best regards, Lidiane Andreatta Sales & Markerting Director
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I stayed the weekend of Carnaval which is an extremely busy time for all Rio hotels. The check-in was fast and efficient and all their staff were great especially the folks at the concierge desk. They were able to procure tickets for the Sambadrome and provide recommendations of the famous “blocos” street parties. They have a solid beach service, just walk across the street and show your room key to the attendant and he will set up a beach chair and umbrella all for free. They also have vendors not affiliated to the hotel that can bring you drinks and food, you can order directly with the private vendor or the hotel beach service attendant but you must pay cash as it is not included in the hotel beach service and a tip for the attendant is expected.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW_Marriott_RJ, Director of Sales at JW Marriott Hotel Rio de Janeiro
Responded Feb 28, 2020
erikwiththehair, Thank you very much for such a great review and the generous rating of our hotel, the JW Marriott Rio de Janeiro ! We work really hard to offer the best experience for our guests, so I'm happy to see that reflected on your last visit. We hope to see you again soon in Marriott Hotels around the world. Best Regards, Lidiane Andreatta Director of Sales & Marketing
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Stayed here for nine nights, seven of which the city was on Covid lockdown. The experience at this hotel was among the best stays I've ever experienced (I am a frequent traveller).
Room was a standard King with an ocean view, but felt spacious for two people. Bed was comfortable and the amenities in the room was very good. The hotel lounge was a comfortable space for working or enjoying a great view of the ocean. Happy hour daily was nice with some small plates and beer/wine.
The rooftop pool is small but still nice. There's a bar upstairs with plenty of drink options and another excellent view of the coast. The bartenders were excellent, very attentive and suggested some good drink options.
The restaurant has an excellent breakfast with plenty of delicious options. Lunch and dinner includes similar menus and the food for those meals is also tasty. There is a spa onsite where you can get a massage at a reasonable price.
The best part of this hotel was its staff. They were beyond helpful during our stay and we were grateful for everything they did for us. They went above and beyond their responsibilities to make us feel comfortable and help us get tours booked and PCR tests completed before heading home. The staff working the restaurant were amazing and housekeeping did an excellent job each and every day. You will not find a better staff anywhere. I highly recommend staying at the JW Marriott Rio!!
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip:Best views are ocean facing. Lounge and rooftop have excellent views of the sea.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lidiane Andreatta, Sales at JW Marriott Hotel Rio de Janeiro
Responded May 4, 2021
La_fl_drew, I am delighted to hear that you loved everything about your stay with us. Thank you for taking the time to leave us such a terrific review and rating of your recent stay. We are pleased to hear that you not only enjoyed your time at our hotel, from the Rooftop Bar to our location at Copacabana Beach, but also found pleasure in the cuisine at our Executive Lounge. You were an absolute pleasure to welcome to our hotel, and we look forward to your return. Best Regards, Angelo Maio Director of Sales
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Good: from housekeeping to the front desk, the staff at this hotel was amazingly helpful in every way…friendly, attentive…simply wonderful. The breakfast (included in my rate) was very complete and tasty and room service was fast and reasonably priced (try the burger!). Congratulations on providing such great customer service. The location is good…directly across from the beach…and the rooftop pool is nice in case you don’t want to hang at the beach.
Bad: the property itself is not up to JW standards. Stained carpeting, horrible aromatics pumped into the lobby, dangling light fixture in the hallway, cramped room.
My bottom line: I wouldn’t be upset if I had to stay here again, but for the next time in Rio I’d probably want to try a different hotel in order to have a better overall experience.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded Sep 1, 2022
Dear, QDC Thank you for taking the time to post a review of your recent stay. I apologize that your experience with us was not satisfactory but we appreciate your sincere feedback. If I placed myself in this same situation I can see how this would be extremely frustrating. Everything we do is in our constant effort to ensure the highest level of satisfaction for our honored guests. I hope you allow us the opportunity to restore your faith in our hotel. We hope to welcome you in the near future. Best regards, Mariana Motta Sales & MKT Director
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The location and staff make up for a lot of the room shortcomings. We loved the beach area dedicated to the hotel located directly across the street. They even run hoses from the boards walk to the seating area so you don't burn your feet walking in the sand. Beautiful touch. The hotel itself, much like myself, is starting to show its age. Rooms feel a bit dated and reminded us more of an airport Marriott than a JW on Copacabana beach. Some electrical outlets didn't work in our room, bedsheets had a hole in them, and when I needed an iron we went through 3 before getting one that worked(water actually poured out of the electrical cord on the first one...yikes). Granted we didn't pay for an ocean view room but the courtyard view is really just like looking at another building. There's nothing courtyard or atrium about it. The upstairs bar sported nice views but other than that was very lack luster. Bright spots in the room were comfy bed and pillows, ample mini bar, good water pressure and nice heavy towels. After landing at 615am and arriving shortly after, the super early check-in we got was MUCH appreciated (but that comes with Marriott status and availability).
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Date of stay: March 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded Mar 23, 2023
Dear SHFT54, Thank you for sharing your comments about our property. The JW Marriott Rio de Janeiro always hope to provide our guests the quality of service they deserve to make sure the keep great memories of their trip to Rio de Janeiro. I will certainly share your points with the appropriate team. I would like to once again thank you for taking your time to provide us with your feedback, it is through comments like yours that we are able to improve the quality of service we constantly provide to all our guests. Best regards, Mariana Motta Sales & Marketing Director
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We spent over a week at the JW Rio during the Carnaval time. The hotel is located at the best possible location in the middle of Copacabana. We had a room at the top floors with great beach view. The highlights was the Concierge desk which was instrumental in making our time so great. The staff was patient and informative. Most of all Carmen took a great care of us from start to finish. Starting from calls and emails we had prior to our arrival; we got great tips and information about safety and the Carnaval activities. They got us tickets to the Sambadrome ; gave us great tips on what else to do including a visit to the Rio Scenarium where they had live Samba bands. Plus anything we needed was immediately brought to the room. Many Thanks - Made our Rio trip and experience super great.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW_Marriott_RJ, Director of Sales at JW Marriott Hotel Rio de Janeiro
Responded Mar 4, 2020
RRSMa, Thank you for your excellent review. It warms our hearts to know that you were not only stunned by our magnificent location near Copacabana but also enjoyed the impeccable service you received from members of our team throughout your stay. Our team is dedicated to providing only the finest and most memorable service to our guests. We will forward your message to Carmen as she will be pleased to know her advice made your stay and Carnaval in Rio de Janeiro memorable. We thank you for staying with Marriott and hope to have the opportunity to serve you again in the near future. Best Regards, Lidiane Andreatta Director of Sales & Marketing
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I agree with other people who commented that hotel is a little dated. However, it is still clean, respectable, has a nice pool, gym and spa. The main thing is that the staff is very accommodating and treat you well and the location is good if you want to be in Copacabana.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW_Marriott_RJ, Director of Sales at JW Marriott Hotel Rio de Janeiro
Responded Feb 4, 2020
Denise S, We are glad to know that you enjoyed your stay with us and our privileged location! We Our team is happy to go above and beyond to create a warm and welcoming home away from home. We hope to host you again soon! Best Regards, Lidiane Andreatta Director of Sales & Marketing
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We recently made our first trip to Brazil, spending a fortnight in Rio de Janeiro. The JW Marriott was very accommodating, in a perfect location at the center of Copacabana Beach. There are lots of cafes and restaurants within easy walking distance. Also Bank ATMs, stores, and little shopping centers on the streets behind the hotel. We used Uber and cabs extensively, they were both inexpensive and convenient. The beach itself is one of the best beaches I've ever seen, and since I live in a highly rated beach area myself, I consider this very high praise. The JWM conveniently provides free beach chairs, umbrellas, and towels.
The JWM itself is very nicely furnished, and the staff was very helpful. Both the morning breakfasts and the executive lounge evening happy hour buffets were excellent. The HH buffet was so good that on several evenings we overindulged and were too satiated to have dinner.
I'd like to give a special thanks to Victoria in the Executive Lounge, Hernando the Bartender, Raasa and Matthew at the front desk, Guest Relations Mgr Thaeis, Chef Gustavo, and in the Restaurant Nicole the hostess and Marcelle our waitress. You were all so nice and accommodating, and your food, drinks, and service were all outstanding. I look forward to visiting again.
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Date of stay: December 2022
Rooms
Location
Service
Room Tip:beach front, lower floors require less elevator riding.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is in a good location on Copacabana beach but needs some serious updating. Next time we would choose another hotel. Service was fine. We were glad that breakfast was extra ($20 pp/day) so we declined and found a great breakfast place called The Bakers only a couple blocks away and just a few dollars! There are quite a few restaurants walking distance with outdoor seating.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded Apr 19, 2023
Dear P9071FZsandyl, Your satisfaction is truly important to us and we sincerely apologize for any inconvenience you experienced while in our care. Please feel assure that your comments were shared with the entire hotel staff in order to improve our commitment with all our guests and enhance your future visit. Best regards, Mariana Motta Director Sales & Marketing
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There are more places to choose from in the Rio de Janeiro area.
PRICE RANGE
C$335 - C$491 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott rio de janeiro, marriott rio de janeiro, rio de janeiro marriott
LOCATION
BrazilState of Rio de JaneiroRio de JaneiroZona Sul (South Zone) / Copacabana
NUMBER OF ROOMS
245
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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