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About
4.5
#1 of 3 hotels in Kapalua
Location
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Value
A premier Maui resort, Montage Kapalua Bay invites guests to experience oceanfront accommodations imbued with island spirit. Spacious one-, two-, three- and four- bedroom residential-style suite accommodations offer expansive living rooms, large private lanais, fully equipped kitchens and elegant master suites. Dining venues range from the upscale Cane & Canoe to the grab-and-go Mahana Market to complement the full-service Spa Montage, historic Cliff House, neighboring two championship golf courses, tennis courts and zip-lines. Guests will be embraced with a blend of relaxation and rejuvenation, marked indelibly by unique beauty and culture. This resort is the perfect setting for multi-generational family vacations and secluded getaways.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The Montage is the only place I've stayed at where you can be on vacation and feel at home at the same time. GM Matt Bailey and his crew are exceptional. I could rave about the service, the pool, the rooms, the location and Kapalua itself. But this time I realized that the lobby was built with Hawaiian architecture in mind, open air to allow the Kona winds to cool the property. And on the grounds there are plumeria and hibiscus everywhere. The chocolates and bed candies are from local vendors and there was even an endangered seabird nesting one property. Thank you once again to the Montage for being friendly to the tourist and the local resident, mahalo to you all.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Sep 2, 2022
Aloha EatDrinkBeMaui, Thank you very much for the kind comments (and the shout out). Both are greatly appreciated. Having lived all over Maui, I believe the Kapalua is not only unique, but it's the one spot where you are most likely to get away from it all (without a long drive.) I'm glad that we made you feel at home! In closing, we love having kama'aina stay with us and hope you'll do it again soon. Thank you again. MB
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First off, the property is beautiful and well-laid-out. They were a little late in preparing our room, and we arrived a bit before the 4pm check in, so we had to kill a couple of hours before the were able to let us into our room. They upgraded us from a 2 BR to a 3BR suite which I appreciated. Following our first morning in the unit, we found a giant (>3 inch) cockroach dead on the kitchen floor. I forgive this as we never saw any other evidence of pests in the unit during our stay.
The layout of the resort is exceptionally convenient, with everything easily accessible from the unit we were in (5102). Service was inconsistent. Laura at the front desk was exceptionally kind and friendly with my 4 and 7 year old. The pool staff was somewhat standoffish and not very helpful. Though I tipped $20 twice, the pool attendant just threw towels and covers onto our chairs. He didn't even take the time to put them on properly, and he made zero effort to be friendly. I ultimately stopped asking them for help and just did it myself as they made so little effort. Housekeeping was inconsistent. Sometimes they were exceptionally thorough, others there was visible dirt on the floor and food residue on the table. There were a few other minor misses that I won't bother to lay out here. All in all, we had a good experience, but I would not say it felt like a good value for the extraordinarily high price we were paying. We're not very cost-conscious, but I expect more consistency a this price point.
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Date of stay: August 2022
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Room Tip:the 3BR suites are very spacious and convenient.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Sep 2, 2022
Aloha Keithpe, Thank you for taking the time to share your observations with us. I was pleased to read that you had a pleasant stay with us, but am sorry that it wasn't perfect. We've recently made some staffing changes that we are confident will even out the bumpiness you experienced and yield a more consistently perfect experience. That's our aim - perfection. We hope we will have the pleasure of having you join us again one day. Thank you for choosing Montage Kapalua Bay for your holiday. A hui hou, MB
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This is the ultimate resort on Maui. We stayed in an 1800 sq ft unit with 3 BR and 3 Baths that had a beautiful double patio, the pool right next door, easy walk down to the beach and a view that was gorgeous. The staff did whatever you needed, the pools were clean and staff always there to help. The upper deck pool for adults was nice and quiet with a small waterfall. The food was as good as all the 5 star restaurants we visited so we actually ate in the last two days of our week. If you can afford it...go there.
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Date of stay: July 2019
Location
Cleanliness
Room Tip:Get a room on the end and enjoy the best views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place really depends on what you want out of your vacation. The rooms were spectacular, especially the lanai, and we were able to cook a few dinners in too. The location was much quieter than other places in town. We also stayed at the Four Seasons in Wailea before coming here. The view was wonderful here. The Kapalua Coastal Trail was definitely a must see. The spa was perfect. There were a couple of shining stars: Byron in valet was so helpful and went out of his way to assist us. Kehei, the Hana Hou bartender, was simply spectacular. We will always remember him from our trip here. Everyone working in Housekeeping and Room service were very kind and willing to help.
However, besides the people listed above, the service was horrible, especially at the on-site restaurants and pool. We always had to flag someone down to find our server. The server never came back to your table, if you were able to get them to come to your table in the first place. The food wasn't anything too impressive either. The beach service was not great. There was only one guy working the entire time, and because the other person was out all week we couldn't get snorkel equipment or kayaks from them at all. There was an on-site shop with coffee and clothes but no snacks, which was disappointing. Every time you would try to call room service, front desk, etc... it would put you through a message loop and you would have to hang up, try again and hope it would go through.
For how much we paid, we expected much more. I personally would not stay here again but instead, choose the Four Seasons, where the service and amenities were top-notch.
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Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Jun 1, 2021
Aloha Katecap23, Thank you for taking the time to post a review of your recent stay. I was so sorry to read of your disappointment with your visit. During your stay we had more than a dozen associates in quarantine due to exposure off property which wreaked havoc with our ability to deliver the service for which we are known. The beach shack was in the same boat at that time. I'm pleased to say that while not back to normal, there is no longer anyone in quarantine and our situation has improved. I would very much like to discuss this with you personally. Please feel free to reach out to me via private message if you wish. MB
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The montage hotels and service are simply the best. Everything about the experience is better than any other hotel option in Maui. By far.
Yes. You pay for it but it is well worth it if you can afford it... and when you count the fact that you can cook some of yourself own meals, the price becomes less of an issue.
It was nice and quiet due to Covid but still great.
If the hotel wants to improve, they could better explain the beach choices and what is included, etc as that is confusing.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Apr 23, 2021
Aloha Jrydell, Thank you so much for penning such a kind review! We appreciate the glowing remarks as well as your suggested improvement. I would love to learn more about what sort of information would be more helpful. Please feel free to write me back via DM with any thoughts you wish to share. We look forward to your next visit! Thank you again - both for choosing Montage Kapalua Bay and for the review. A hui hou, MB
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There is no denying that the location is one of the best on the island. However, if you are looking for more than a nice view I would recommend one of the other luxury resorts on the island.
The pools are nice but the level of service didn't meet expectations. The lady serving us the first day was struggling to keep up even though it wasn't very busy at the pool. If you try to go up to the bar (they only have one) to order yourself, they direct you back to your seat to wait for the server. Stay away from the beers, they are warm by the time they make it to you.
Dining options are limited. Cane & Canoe is typical resort food, nothing special. I would choose any restaurant at the Four Seasons or Ritz over it. There is not much seating for lunch. We were forced to eat by the pool because there were no tables available.
Beware that they will tack on parking charges when you check-out. You would think that spending nearly $20,000 in three days would be enough, but they had to add on $70/night for parking 2 vehicles.
The level of service is generally good, but on my way to check out I was trapped in an elevator for 45 minutes. Luckily I still had cell phone service so I was able to text my wife and she could call the front desk to let them know I was stuck. They assured us they "were working on it" but a little bit more urgency would have been appreciated as we had a flight to catch. After I was freed, nobody seemed to be concerned about me. In fact, the lady at the front desk during check out was actually quite rude about it. We were not offered anything for our troubles.
Overall it is a nice place, but you can get way more for your money elsewhere. Would not recommend.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Jun 1, 2021
Aloha Andrew M. We appreciate you taking the time to share your feelings with us. It was very unfortunate that you were stuck in the elevator. As you may know, this was due to an error on the part of Maui Electric. I'm sorry you felt we weren't concerned nor did we display a sense of urgency. Two of our managers and one of our engineers did carry a member of your party down three flights of stairs and took him to your waiting car in a golf cart. You are absolutely correct that we were understaffed during your visit. Unfortunately most properties on Maui - and frankly across the country - are facing the same issue for a variety of reasons out of our control. I am sorry that this situation contributed to a less than perfect stay. Please feel free to reach out to me directly via PM if you would like to discuss this in more detail. MB PS In your guest survey you wrote "On top of that, we also stop at the market on the way to the airport to buy a case of pineapple to bring home with us. The front desk did not offer us anything for our trouble. And when I asked if they could ship of pineapple since we no longer had time, the best they could offer was a website where we could order them ourselves." I believe we gifted you several Maui Gold pineapples because you were short of time. Perhaps you forgot that.
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The Montage bought a failed Ritz Carlton condo development and turned it into an all suite hotel with kitchen, washer/dryer and all hotel amenities including turndown. They give you a nice supply of detergent, coffee etc so you can cook some of your meals ... there is a Costco 50 min away and a nice grocery store 5 min away. The rooms, the pool and the spa can't be beat and the attentive service from friendly employees is terrific. The hotel's three restaurants are superb. we went just after HI reopened and the hotel did not miss a beat. Go with kids or another couple and then the price is not so bad.
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Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montage Kapalua Bay, General Manager at Montage Kapalua Bay
Responded Nov 19, 2020
Aloha Dr. W: What a wonderful review - thank you. I shared your kind words with the team at our morning lineup and they were both delighted that they'd met your expectations and proud that you chose Montage Kapalua Bay to spend your vacation. In short, your comments made their day - mine too. We look forward to welcoming you back one day soon. In the meantime, take care of yourself and your loved ones. Please let me know when you're ready to return. A hui hou - until we meet again, Matt
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We have been wanting to stay here for the last few years, due to COVID had to cancel twice. We came with family week of Thanksgiving and stayed in Wailea where we normally stay. Then came here after all the kids left. The valet is so helpful & friendly! The property absolutely beautiful and room so nice especially the large lanai!
All the housekeeping go out of their way to help and were a blessing! Our bed wasn’t de-feathered as my husband has allergy. So we had to call for that. Requested an HDMI cable and waited about 45 mins and finally had to call again to receive it.
Dined at Cane & Canoe, asked for a wine list and after sitting there for 30 mins had to ask again and still had to wait. We had to wait over 30 mins for our server to even come to our table and this was early and not even busy. Told the server ‘Chris’ my husband has garlic allergy and twice brought out food with garlic. I say Chris as we weren’t sure if it was Chris. We were told when we sat down Chris would be our server but he did not introduce himself. He never really came back to our table to check on us and had to track him down to get the food remade. He truly didn’t seem to care at all. The food was mediocre at best and disappointing.
We usually stay at Four Seasons Maui which is a true 5-star hotel all around with impeccable service and food where will be returning in the future. I’m so sad as this hotel has so much potential and is just an absolutely beautiful property with the best rooms & lanais on the island! This is not the Montage level of service I’ve had at their other hotels.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Nov 28, 2021
Aloha michellesM9616CZ, Thank you for the review. I was so sorry to read that we disappointed you. We are normally lauded for our food & beverage, so I'm perplexed by your experience. It truly wasn't up to our standards either. I have taken the liberty of sharing your comments with our F&B team. I am so sorry that we did not meet your expectations. I hope you might consider giving us another try. If and when that time comes, please feel free to contact me directly so I may personally assist with your reservations. MB
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The Montage exceed all of our expectations. We learned it was originally built as a timeshare resort for the adjacent Ritz Carlton, the property was acquired by Montage several years after construction and is a mix of hotel guests, fractional and full time ownership. Since it was designed as a premium timeshare, the rooms are fully equipped residences with living room, dining area, full kitchen, laundry, 2+ bathrooms, and balconies that would compare in size to a standard room at the Ritz Carlton or Four Seasons. Lower floors are considered garden view and upper floors are premier ocean view. The pool deck has four interconnected pools, two hot tubs and full service drinks and food delivered to your lounge chairs or private cabana. (Reserved for $400 per day.) Steps from the nearby beach, the “Beach Club” has another pool, hot tub and full bar. For a quiet pool, the spa has another pool, hot tub, and separate men’s and women’s areas with hot tub, dry sauna and steam rooms. (Full access included with room.) Food and drinks on property aren’t cheap but exceptional in flavor and quality. Just for fun, we did the 1 hour drive over to the Four Seasons for lunch. While the service was signature Four Seasons, we were surprised to see how crowded and cramped the pool area was and beyond the prime the facilities looked. There were so many people everywhere we turned it felt more like a well oiled cruise ship operation than a relaxing retreat. The brief experience there solidified we really lucked out choosing The Montage and can’t wait to plan our return visit.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicholas Kuhns, General Manager at Montage Kapalua Bay
Responded Mar 20, 2023
Aloha Paradise56724507042, Mahalo for your thoughtful review. We were overjoyed to hear that you had an overall positive experience on your most recent Maui visit and we truly appreciate your comments regarding our resort's amenities, food and beverage offerings and our intimate resort location. I will share your feedback with our team, and we look forward to you staying with us again in the future. Me Ke Aloha Pumehana, (With Warmest Aloha) Nicholas Kuhns Resort Manager
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We have been fortunate to stay and visit all the luxury properties in the Hawaiian Islands. While each has unique characteristics and is generally an excellent spot, we have settled on as a family that the Montage Kapulua is a special place due to it's location, facility and the staff. The beaches that are accessible from the property, the calm vibe and especially the staff that ensure you truly experience a relaxing environment make it a place to experience. The residences are relaxing and great for families. We will return every year from here on out. Make sure to visit Kiha and Henry at the pool bar. True Hawaiian natives that will bend over backwards to make your visit special.
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Date of stay: June 2021
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matt Bailey, General Manager at Montage Kapalua Bay
Responded Jul 10, 2021
Aloha BeancounterUSD, Thank you very much for sharing your kind comments via this review. It is greatly appreciated. We're honored that with so many wonderful resorts from which to choose in Hawaii, your family has elected to make Montage Kapalua Bay a yearly tradition! Please let us know how we can make that happen. Until then, we wish you the very best. A hui hou, MB PS I'll be sure to share your shout out to Kiha and Henry when I see them later today.
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There are more places to choose from in the Kapalua area.
PRICE RANGE
C$2,018 - C$2,794 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Residences at Kapalua Bay
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
50
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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