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About
4.0
#52 of 173 hotels in Porto
Location
Cleanliness
Service
Value
Porto Palácio By The Editory is a hotel located on the Avenida da Boavista in the city of Porto. With 251 rooms elegantly decorated here everything is meticulously tempered with comfort so that each stay is unique. With 251 elegantly furnished rooms here everything is meticulously tempered with comfort so that every stay is unique, for business or pleasure. The hotel has Madruga Restaurant for events, HUB Gastrobar, at the hotel lobby for casual meals, meetings and relax, and Auge Porto, at the top of the city, one step under the clouds, a new venue with plenty to offer for unique moments: a restaurant, a wine cellar, a cocktail bar. Porto Palácio By The Editory complex also includes a Congress Center with capacity for up to 600 people, including 11 equipped meeting rooms and a SPA where each treatment is an invitation to relax, revitalize and rejuvenate.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Residential Neighbourhood
Languages Spoken
English, French, Spanish, Portuguese
Location
Avenida da Boavista 1269, Porto 4100-130 Portugal
Name/address in local language
Porto Palácio Hotel by The Editory
1,313 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Really lovely hotel! Spa is amazing and a must for every guest! Turn down was a lovely addition! We didn't have breakfast or dinner in the hotel but they offer a continental breakfast for €6 in the bar area which is really reasonable. There is also a Supermarket located right not door which was super convenient. Hotel location is perfect for exploring the beach and the city of Porto with the City sightseeing bus stop across the road from the stop!
Really enjoyable stay!
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPHOTEL, Gestor de Relações com o Cliente at Porto Palácio Hotel by The Editory
Responded Feb 28, 2020
Dear guest Cathy F, Thank you so much for sharing with us your experience on Porto Palácio Congress Hotel & Spa. It was a pleasure welcoming you in our hotel! We appreciate your positive comments regarding our Hotel, as it is only possible for us to improve the quality of our service and facilities through your feedback. We look forward to welcoming you back on your next visit to Porto. Best regards, Marta Sobral | Guest Relations & Concierge
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Perfect hotel ! If you come here and find something to complain about then u are spoilt ... this Is the nicest hotel the rooms are big, clean and have everything u need. The cleaning staff made up my room daily , they have a secret spa for €15 not shown in the pics that was ammmmmazzxinnggg sooo relaxing hydrotherapy pool jacuzzi sauna warm pool so so relaxing. The staff are so friendly and helpful. In a great location close to the ribiera. Bolt / uber €5 to go there . Very good location very happy quiet and relaxing couldn't hear a sound from my room so peaceful!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Pay €15 for the spa pool worth every penny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Apr 4, 2023
Dear Mrs Kittysam1979, Thank you very much for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We have taken note of your comments and thank you for the opinion you shared with us, as this is the only way we can improve our service delivery. We take this opportunity to inform you that your notes, have our best reception with the aim of improving the quality of our facilities and services, thank you. We wish to be able to receive you again in the near future. Best regards, Rosario Neiva
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Stayed at Porto Palacio for 7 nights in Porto with my family. The hotel is located in an alright area, around a 15 minute walk from Francos metro station and a 20 minute walk from Casa da Musica metro station. The stay didn’t get off to the greatest of starts because we had been given the incorrect rooms and had to wait an hour fir replacement rooms. This was very frustrating considering we had just travelled a long distance and we wanted to relax in our rooms. Eventually we got into our rooms which were very nice and modern with a few interesting, unique features, however the safe in our room was broken which meant that a technician had to come and fix it in the evening which was a bit annoying but wasn’t a massive issue. Due to Coronavirus, breakfast was different to what I had experienced in other hotels which is fair enough given the pandemic. There were staff around the buffet, you had to queue up and they would serve you whatever you asked for. This wasn’t a problem but it did create large queues for breakfast serving and it was clear that the staff had too much to do. On the flip side, Rosa who served us at breakfast almost every day was so kind and lovely - a massive thank you to her for everything she did over the course of our 7 days, she was brilliant. In terms of the facilities, again they were a bit up and down. The pool was extremely small in contrast to the gym which was massive. The gym was very good and it had lots of machines and equipment for everyone to use. There were some bizarre rules due to COVID, for example you had to bring a towel with you to the gym otherwise you were refused entry as well as there being no water in the gym due to the pandemic (no water machine or anything like that). We visited the spa pool once which was amazing. The pool was great along with the jacuzzi and water jets in the pool. Some of the other stuff like the hot stone beds were nice however some of the showers weren’t great mainly because they didn’t work properly and the lighting is very dim so you can’t see the controls properly. Apart from the two issues I listed at the beginning of the review, we had one further issue that was persistent throughout our stay. Throughout the day and night, the air conditioning in our room would switch off and considering that Portugal is a hot country, this was extremely hard to deal with especially in the middle of the night. Even after talking to the receptionists, it was a repeat issue throughout the whole 7 nights of our stay. There were a few other staff that I am unsure of their names that were very helpful towards us as well, it is just a shame that we had so many problems with the rooms. I was initially going to place this review at 3 star, however I chose 4 as the stay did progressively get better thanks to a few of the staff who made a large effort to make up for all the issues. Other then that, the hotel is extremely nice with a business/executive style to it. We were probably just unlucky with our visit so I would still recommend staying in Porto Palacio.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:If you wish to take the metro in the evenings, I would walk in a group if you are going to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Sep 1, 2021
Dear Mr Aahan P , Thank you very much for sharing your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We take note of your comments and thank you for the opinion you shared with us, as this is the only way we can improve our services. We take this opportunity to inform you that your notes, have our best reception with the objective of improving the quality of our facilities and services, thank you. We look forward to welcoming you back at Porto Palacio Hotel by Editory very soon. Best regards, Rosario Neiva
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Excellent service and very delicious breakfast included. Bar is very nice with excellent drinks. The only thing I would say is that if you really want to see the historic part of Porto then it’s not the best location. One thing I really like about this hotel is that it has incredible amenities including a fabulous spa. For €15 you can use the thermal pools and saunas and enjoy an hour of relaxation in this indoor dim lit Jacuzzi spa pool area. I also took it vantage of the spa and got a massage after four days touring Madrid. The massage was excellent another very reasonable price.
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Date of stay: April 2022Trip type: Travelled solo
Room Tip:There is a fantastic grocery store next-door if you need any food or drinks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Apr 10, 2022
Dear Mrs Sofia P. thank you very much for sharing with us your experience at Porto Palácio Hotel by Editory. It was a pleasure to welcome you! We wish to be able to receive you again in the near future. Best regards, Rosario Neiva
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Hotel rated 5star but surely doesn’t feel like one. The cleaning and maintainace aren’t done well. Had issues with room given,heating system wasn’t working, room had a foul and dusty smell, carpets stained. Not forgetting the high rate charged is surely not worth it.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Room Tip:Management should follow up on the maintenance of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPHOTEL, Gestor de Relações com o Cliente at Porto Palácio Hotel by The Editory
Responded Jan 14, 2020
Dear Guest, Sherpa05735378135, Thank you for sharing your comment, We are sorry to read that your stay at Porto Palácio Congress Hotel & Spa was not as expected. We would like to have the opportunity to welcome you again and be able to provide you a 5 star service, wich is always our aim. Best regards, Inês Magalhães - Guest Relations
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We stayed here as part of a Secret Escapes package and found the hotel clinically clean, efficient and businesslike. The spacious room and bathroom was equipped and comfortable. They really excelled them selves with a fantastic breakfast buffet which provided a quality meal to begin they day with, fruit, hot food selection, pastries, fish, yoghurts, bread selection, cheese, ham - nothing missing. The evening meals in the rooftop restaurant was OK although pricey and rather formal, the sort of place you'd take a business client. The location was away from the city centre but quite accessible by bus and as others note there is a very useful supermarket next door - it suited us to enjoy a meal in the city during the day and get a supper from next door in the evening.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Nov 14, 2023
Dear Mr Steve Stead, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory, it was a pleasure to receive you! We hope to be able to receive you again in the near future. Best regards, Rosário Neiva
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Arriving at the hotel for a business trip did the check in early afternoon and I was put in a room next to the elevator. The rest of my colleagues were all put in better rooms and the ones that were not Portuguese (I’m Portuguese) were offered a drink in the rooftop and even a room upgrade.
I’ve asked the hotel to change room and I’ve been told they didn’t have any more rooms in that “segment” so I ask why didn’t they upgraded me since it was their bad to put in the room next to the elevator even when I did an early check in, they said they couldn’t do it at that time, so I was very surprised when talking with one of my colleagues from abroad was offered an upgrade AFTER I had this conversation with the hotel staff.
Also the single beds in the room are super small and the carpet in the rooms is damaged.
Dodge Porto Palácio, you better served with Sheraton just access the street!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Jul 9, 2022
Estimada Srª Margarida M muito obrigado por partilhar connosco a sua experiência no Porto Palácio Hotel by Editory. Foi um prazer recebê-la! Tomamos nota dos seus comentários e agradecemos a opinião que partilhou connosco, pois só assim podemos melhorar a nossa prestação de serviços. Aproveitamos para informar que as suas notas, têm o nosso melhor acolhimento com o objetivo de melhorar a qualidade das nossas instalações e serviços, obrigado. Desejamos poder voltar a recebê-la num futuro próximo. Melhores cumprimentos, Rosario Neiva
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Comfortable and quiet for a perfect relaxing time. Friendly and helpful staff throughout the hotel, special mention to house keeping, they paid special attention to tidying the room as well as spotless cleaning. The hotel had great facilities, the rooms were very well equipped to a high standard and the leisure facilities were amazing. The squash court was in great condition, just didn’t have enough time to use it. We had a great time, would definitely visit again.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PPHOTEL, Gestor de Relações com o Cliente at Porto Palácio Hotel by The Editory
Responded Jan 22, 2020
Dear Guest X8406ZCrach We’re enchanted you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It´s fantastic you enjoyed and appreciated our Housekeeping service and that our team could accommodate your needs. We look forward to welcoming you back at Porto Palacio Congress Hotel & Spa very soon. Kind regards, Inês Magalhães - Guest Relations
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This is a good urban hotel, with a proper location, in a centric but modern district, I´d say something along the lines of a business hotel, but the clientele was really varied, most of them foreigners. I´d already been staying in Porto Palácio, but it was many years ago, so the hotel must have been revamped as I found some changes. There´s a restaurant and cafeteria on the 20th floor and the views are fantastic, you can even see the Douro estuary and, looking from the other extreme of the large room, the Clérigos Tower. Rooms are functional and elegant. Excelent beds. Everything is sleek and modern. There´s also a health centre, if I´m not mistaken you can access to some parts of it but, for other services you have to pay extra. Outstanding staff: professional, friendly, always on the ball. Unlike other opinions, I didn´t see any special difficulty in the access if you come driving: there´s a major work outside due to an underground extension I think, but that´s external to the hotel and you only have to follow the signs, nothing particularly complicated. Besides, I got an incredible rate, so the price-quality ratio was really excellent.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Porto Palacio Hotel, Outro at Porto Palácio Hotel by The Editory
Responded Oct 12, 2023
Dear Southerntraveller49, Thank you for sharing with us your experience at Porto Palácio Hotel by Editory. if you have the opportunity, please contact us at portopalacio@editoryhotels.pt or +351226086600 Best regards, Rosario Neiva
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This hotel is not in a very "touristy" area. 20-30 min cab ride to town center and other places of interest.
When we checked in we asked for help about contacting a tour group for the next day and were told to call from the room on our own. Apparently she wasn't in the mood to help.
We were travelling with another couple that had an A/C incident with water leaking in the room and were moved in the middle of the night to another room.
We took a special bottle of wine to the rooftop bar and were told there would be a $50 cork fee.
Overall the hotel is OK, but If you are looking for "beautiful" Porto, this is not the spot.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Maria Castro, Guest Services / Front Office at Porto Palácio Hotel by The Editory
Responded Aug 17, 2022
Dear Jeannine T, Thank you for choosing the Porto Palácio hotel by The Editory and for the time you took to evaluate us. We regret that ours servicesl were not up to your expectations.We will work harder next time. We hope to have the pleasure of receiving you again on your next visit to the City of Porto. Best regards,
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No it is not in walking distance to the city center 2.5 km. But if you ask for shopping and restaurants there are not too far 700 meters. There are 2 places to eat closer around 100 meters - I know noting about them. Public transportation is also 700 meters from the hotel.
Dear Guest,
Porto Palacio Congress Hotel & Spa appreciates your interest.
Our breakfast time is from 7h00 am until 10h30 am.
we look forward to your visit.
Best regards,
Inês Magalhães - Guest Relations
Dear future host,
We would like to thank you for choosing the Porto Palácio Congress Hotel & Spa.
At the entrance of the hotel there is a desk next to the reception where the employees Inês Magalhães and Ana Rita Ramos will be very pleased to help discover the city.
We look forward to your arrival.
With our best regards.
The airport in Porto is only 15-20 minutes away from the hotel. The hotel is a 5-star resort, so it is pricey. But look for discount through hotel apps, you can actually get decent deductions. Write if you have further questions.
Kind regards,
Vittus Qujaukitsoq
There are more places to choose from in the Porto area.
PRICE RANGE
C$155 - C$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
porto palacio congress hotel porto, porto palacio congress hotel and spa
FORMERLY KNOWN AS
Porto Palácio Congress Hotel & Spa
LOCATION
PortugalNorthern PortugalPorto DistrictPorto
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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