Hotel Da Estrela - By Unlock Hotels
Rua Saraiva de Carvalho, 35 Campo de Ourique, Lisbon 1250-242 Portugal
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About
4.0
#2 of 3 boutique hotels in LisbonLocation
Cleanliness
Service
Value
Hotel da Estrela is a small boutique hotel, member of Unlock Boutique Hotels, located in the historic heart of Lisbon.
Lisbon and all its wonders are just two steps away from Hotel da Estrela. Right in the traditional portuguese neighbourhood, Campo de Ourique, with its traditional Portuguese shops or the iconic park and formal gardens of Estrela Basilica. Less than 10 minutes away you will also find the neighbourhoods of Chiado, Príncipe Real, Avenida da Liberdade, Santos & Baixa, Bairro Alto and Docas.
The building is housed within the historic Condes de Paraty palace and all the interiors were decorated by Miguel Câncio Martins and are designed to evoke the spirit of a classic old style school offering a unique approach to the hotel experience.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Children's television networks
Conference facilities
Banquet room
Baggage storage
Concierge
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Meeting rooms
Non-smoking hotel
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Room features
Soundproof rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Quiet
Languages Spoken
English, Portuguese
Location
Rua Saraiva de Carvalho, 35 Campo de Ourique, Lisbon 1250-242 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Lisboa Airport
7 km•
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Rato
7 min•Lisbon Metro
Marquês de Pombal
14 min•Lisbon Metro
Rental Cars
109 Restaurants
within 0.5 kilometers
271Reviews7Q+A36Room tips
Reviews
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Detailed Reviews
Location is perfect. hotel is located on a quite neighborhood, walking distance to many coffee shops , bakeries , bars, restaurants, mini market , Metro station . cross from hotel is small mini market and 2 coffee shops ! 19 minuets walk to Barrio Alto. very nice walk. Breakfast was nice, Our suite was big, exactly like online pictures . with closing windows , we did not hear any noises . sometimes during afternoon we heard construction which did not bother us. Bed was very comfortable. above all Staff were amazing , helpful. best customer service so far among all the hotels we were . i just want to Thank every one Special Sandro and Ezabel for helping us with restaurants and tours booking and being always helpful . we definitely will come back
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a wonderful hotel in a great neighborhood. The rooms are spacious, bright and clean. The daily breakfast is a great buffet, with delicious coffee and juices, in a pretty room and garden. The staff is warm, friendly and happy to help with any questions about Lisbon. The neighborhood is pretty, leafy, and a nice respite ftom Lisbon's center. It has some great restaurants, cafes wnd shops. Stay here and you'll have a great experience.
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Da Estrella is a good choice for a calm stay in a residential neighborhood near central Lisbon.
POSITIVE : quiet, clean, friendly staff, central.
NEGATIVE : very basic breakfast, relatively weak WiFi, uncomfortable pillows (no alternatives available).
POSITIVE : quiet, clean, friendly staff, central.
NEGATIVE : very basic breakfast, relatively weak WiFi, uncomfortable pillows (no alternatives available).
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Bring your own pillow if you’re fussy about this particular detail.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel da Estrela, Diretor-Geral at Hotel Da Estrela - By Unlock Hotels
Responded Dec 13, 2021
Dear Guest, Thank you very much for your stay at Hotel da Estrela. We really appreciate your positive comments about our hotel. We take good note of your suggestion and appreciate the opinion you have shared with us, because only then can we improve our service. We look forward to welcoming you again in the near future. Kind regards, Isabel Albuquerque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very disappointed with this hotel. The first room we were allocated (room 5) had a broken toilet flush so it sounded like we had a waterfall in our room. The receptionist was the only staff member on site (lone working) and had to make a number of calls before she could get this fixed. There were no rooms to transfer to. On top of this, the TV in the room dd not work. We were then moved to room 2 which had a crack in the bath tub so water was stagnating under the tub leaving a damp smell.
The hotel had limited facilities and no atmosphere; I have no idea how they were included in a luxury hotel listing.
However, we should praise the staff at the hotel as they were fantastic and very helpful. Breakfast was very well presented and nothing was too much trouble.
The hotel had limited facilities and no atmosphere; I have no idea how they were included in a luxury hotel listing.
However, we should praise the staff at the hotel as they were fantastic and very helpful. Breakfast was very well presented and nothing was too much trouble.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: A long way out of town and limited facilities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So listed as 4 star, no way is it, I would say 2.5 or 3 at best.
A renovated school, which shows in most areas, the carpets in room were black and white like a blackboard, metal shutters at “window” our view was of a crane.
You have to climb in the bath to have a shower the water leaked all over the floor each time, we reported it on next day it still wasn’t resolved, very dangerous.
No tea/coffee facilities in room. The TV was small and only a few English channels not that we watched much of it.
Also only one mirror in bathroom. No privacy as the glass was see through.
The breakfasts were disappointing as in not much choice.
The area isn’t great either not much around, so either walking or metro.
It’s known as city of hills and it really is everywhere we went was either up or down!
I won’t be returning.
A renovated school, which shows in most areas, the carpets in room were black and white like a blackboard, metal shutters at “window” our view was of a crane.
You have to climb in the bath to have a shower the water leaked all over the floor each time, we reported it on next day it still wasn’t resolved, very dangerous.
No tea/coffee facilities in room. The TV was small and only a few English channels not that we watched much of it.
Also only one mirror in bathroom. No privacy as the glass was see through.
The breakfasts were disappointing as in not much choice.
The area isn’t great either not much around, so either walking or metro.
It’s known as city of hills and it really is everywhere we went was either up or down!
I won’t be returning.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was a disaster, no wait but took almost an hour.. Not clean upon arrival. No greet or help with bags. Rude customer service!! We booked for 3 days, left after 2 hours and ate the cost. Stayed elsewhere. Parking is $15 a day and if you pass upon arrival it will take at least 30 minutes to get back around too.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Book Elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really enjoyed or stay, rooms and bed excellent, good shower, staff fantastic from front desk to cleaning staff! but really appreciated the breakfast as it was quite extensive and tasty. on edge of tourist area but still quite walkable once you realize Lisbon has only 2 directions, up and down and cope. Delta coffee machine in room, though first 2 pods should be free daily Fully recommend!
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Room number on floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I needed a hotel in the Estrela district. This one was perfect. A spacious and comfortable suite. Excellent personal attention from the staff. Good breakfast. Clean and spotless. A boutique feel but with the comfort of a large 5 star. I had an excellent stay and would certainly return!
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are not the typical tourist in that this is our third visit to Lisbon. Our first visit was all too brief and we stayed at a hotel in the heart of the city. The room was very small and being in the old town the area was full of tourist. Our second visit was longer but here again we did not entirely enjoy that hotel either. Nevertheless we walked everywhere to get to know the city well. We chanced on Hotel Estrela on our last visit as we had friends living in the immediately adjacent neighborhood of Campo D’Ourique.
We like this hotel because it is small and intimate with 19 very spacious rooms and suites. It is quiet and removed from the hustle and bustle of the old town. The hotel was originally a Palace but it has been totally renovated so the rooms and restaurant are thoroughly modern. The rooms on the top floor have great views and one can see the river but we did not like the see through bathroom. As these rooms command a premium we were perfectly happy with our room one floor below which overlook the garden. Beds were very comfortable.The secluded walled in garden is another plus of the hotel. A great place to do morning exercise on the adjoining terrace. Hotel Estrela is within 40 minutes maximum walking distance to most tourist sites with the exception of Alfama (one visit to Alfama was enough for us). There is the Rato subway station, not quite ten minutes away. The taxi’s are not expensive so for those averse to walking this is a good alternative. The taxi’s from the airport are dishonest but we never had a problem with taxi’s in Lisbon and the taxi’s from the Lisbon train station. The preferred mode of transport for Lisboetas is the Uber. Be warned Lisbon is hilly.
There are many local restaurants catering to the residents of Campo d’Ourique as well as restaurants down the hill. The Sea-me seafood restaurant in the old town we liked especially but the hotel has an excellent restaurant. It’s lunch menu of the day represents very good value. We had the same buffet breakfast for one month. While the selection is limited we never tired of it’s high quality. We liked the fresh fruit and the fresh juice although we did not care for the scrambled eggs. The hotel should make this with fresh eggs or cook to order. The hotel trains students and in the restaurant we found António,Tiago and Andrea very attentive and personable; no doubt to set a good example for the students. This was similarly true in housekeeping where Sophia and Patricia were exemplary in their work. The students were very polite but their work varied and all worked slowly. The reception staff were good. The star though was the Hotel Manager, Isabel who seemed to do everything. From greeting guests, planning and marketing special events, supervising renovations to assisting in cleaning the windows. Isabel is very much hands on and was always helpful.
Apart from the eggs two points to note. It would be nice to have two room keys and more often then not we had to sign in to get internet access. This was a nuisance.
Highly recommend this hotel for being close but removed from the main tourist sites. Excellent rooms and the tranquillity.
We like this hotel because it is small and intimate with 19 very spacious rooms and suites. It is quiet and removed from the hustle and bustle of the old town. The hotel was originally a Palace but it has been totally renovated so the rooms and restaurant are thoroughly modern. The rooms on the top floor have great views and one can see the river but we did not like the see through bathroom. As these rooms command a premium we were perfectly happy with our room one floor below which overlook the garden. Beds were very comfortable.The secluded walled in garden is another plus of the hotel. A great place to do morning exercise on the adjoining terrace. Hotel Estrela is within 40 minutes maximum walking distance to most tourist sites with the exception of Alfama (one visit to Alfama was enough for us). There is the Rato subway station, not quite ten minutes away. The taxi’s are not expensive so for those averse to walking this is a good alternative. The taxi’s from the airport are dishonest but we never had a problem with taxi’s in Lisbon and the taxi’s from the Lisbon train station. The preferred mode of transport for Lisboetas is the Uber. Be warned Lisbon is hilly.
There are many local restaurants catering to the residents of Campo d’Ourique as well as restaurants down the hill. The Sea-me seafood restaurant in the old town we liked especially but the hotel has an excellent restaurant. It’s lunch menu of the day represents very good value. We had the same buffet breakfast for one month. While the selection is limited we never tired of it’s high quality. We liked the fresh fruit and the fresh juice although we did not care for the scrambled eggs. The hotel should make this with fresh eggs or cook to order. The hotel trains students and in the restaurant we found António,Tiago and Andrea very attentive and personable; no doubt to set a good example for the students. This was similarly true in housekeeping where Sophia and Patricia were exemplary in their work. The students were very polite but their work varied and all worked slowly. The reception staff were good. The star though was the Hotel Manager, Isabel who seemed to do everything. From greeting guests, planning and marketing special events, supervising renovations to assisting in cleaning the windows. Isabel is very much hands on and was always helpful.
Apart from the eggs two points to note. It would be nice to have two room keys and more often then not we had to sign in to get internet access. This was a nuisance.
Highly recommend this hotel for being close but removed from the main tourist sites. Excellent rooms and the tranquillity.
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Date of stay: November 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HoteldaEstrelaUnlock, Diretor-Geral at Hotel Da Estrela - By Unlock Hotels
Responded Feb 1, 2018
Dear Mr and Mrs Richard8, Thank you very much for your stay at Hotel da Estrela. It was a pleasure to have you here and we miss you already. We really appreciate your positive comments about our hotel. We take good note of your suggestion and appreciate the opinion you have shared with us, because only then can we improve our service. We look forward to welcoming you again in the near future. Best regards, Isabel Albuquerque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one short night at Hotel da Estrela. We can highly recommend it.
Fun design - not one of the standard, cookie-cutter, bland hotels. Loved the architecture. Very helpful staff at reception (including helping bring the luggage down - something that another TA complained about ... very helpful in our case) and at breakfast.
Located in a quiet residential neighborhood. We had a rental car and it was very easy (and necessary) to use their garage.
It’s not a perfect place. But I’ve been traveling extensively, staying in about 60-100 hotels per year. When reading some of the critical comments on TA about Hotel da Estrela, I can’t help but recommend to ignore them. The people who criticize small things around the bathroom design seem to be very infrequent travelers, and I have to wonder how “perfect” their own home is that they complain about minor things while on vacation.
Enjoy your stay at Da Estrela!!
Fun design - not one of the standard, cookie-cutter, bland hotels. Loved the architecture. Very helpful staff at reception (including helping bring the luggage down - something that another TA complained about ... very helpful in our case) and at breakfast.
Located in a quiet residential neighborhood. We had a rental car and it was very easy (and necessary) to use their garage.
It’s not a perfect place. But I’ve been traveling extensively, staying in about 60-100 hotels per year. When reading some of the critical comments on TA about Hotel da Estrela, I can’t help but recommend to ignore them. The people who criticize small things around the bathroom design seem to be very infrequent travelers, and I have to wonder how “perfect” their own home is that they complain about minor things while on vacation.
Enjoy your stay at Da Estrela!!
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HoteldaEstrelaUnlock, Diretor-Geral at Hotel Da Estrela - By Unlock Hotels
Responded May 17, 2019
Dear Guest, Thank you very much for taking time to share your feedback about your stay in our Hotel. It was a truly pleasure to welcome you in our beautiful city! Please be informed that your opinion is really important for us and we will take it under maximum consideration. We do hope that we may have one more opportunity to welcome you next time in Lisbon. Sincerely,Isabel Albuquerque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Mr. Stelmos, We inform that our Hotel da Estrela it's localizated in the Center of the City. Regarding the Historical Center it's 25 minutes walking distance.
Hope to have the pleasure to welcome you in our Hotel.
Tours sincerely
isabel Albuquerque
There is no pool and no t/c facilities in the room
If you use a non Portuguese Mobile phone (Non Portuguese SIM card) you can book via Uber it's super cheap and very safe (more efficient than the City taxi). It will cost 20% to 30% cheaper than a regular cab. You can also get a free free if you use the following code when registering your account with this UBER promo code:
mikem9057ue
"Garage available under the hotel which I guess is a plus if you actually want to drive in Lisbon on a vacation. "Read full review
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PRICE RANGE
C$199 - C$258 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
19
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Da Estrela - By Unlock Hotels
Which popular attractions are close to Hotel Da Estrela - By Unlock Hotels?
Nearby attractions include Safarka Escape Room (0.3 km), Jardim Da Estrela Park (0.4 km), and Basílica da Estrela (0.5 km).
What are some of the property amenities at Hotel Da Estrela - By Unlock Hotels?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Da Estrela - By Unlock Hotels?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Da Estrela - By Unlock Hotels?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Da Estrela - By Unlock Hotels?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Da Estrela - By Unlock Hotels?
Conveniently located restaurants include Ganesha Palace, Restaurante Rodas, and Ninja Buns - Lisboa.
Are any cleaning services offered at Hotel Da Estrela - By Unlock Hotels?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Da Estrela - By Unlock Hotels offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Da Estrela - By Unlock Hotels?
The staff speaks multiple languages, including English and Portuguese.
Are there any historical sites close to Hotel Da Estrela - By Unlock Hotels?
Many travellers enjoy visiting Castelo de São Jorge (2.3 km), Mosteiro dos Jeronimos (4.6 km), and Mosteiro de São Vicente de Fora (2.7 km).
Is Hotel Da Estrela - By Unlock Hotels accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.