Hotel Europa
Calle Carmen 4, 28013 Madrid Spain
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C$173
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C$182
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About
4.5
#137 of 475 hotels in MadridLocation
Cleanliness
Service
Value
Finding an ideal quiet hotel in Madrid does not have to be difficult. Welcome to Hotel Europa, a nice option for travellers like you.
While staying at Europa Hotel, visitors can check out Plaza de Santa Ana (0.4 km) and Plaza Mayor (0.4 km), some of Madrid's top attractions.
The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel Europa Madrid features 24 hour front desk, room service, and a concierge. In addition, as a valued Hotel Europa Madrid guest, you can enjoy a restaurant that is available on-site. Guests arriving by vehicle have access to paid public parking available nearby.
Madrid has plenty of French restaurants. So when you’re here, be sure to check out popular spots like Motteau, Elemental Bistro, and L'entrecote Cafe de Paris, which are serving up some great dishes.
Looking to explore? Then look no further than Royal Palace of Madrid (0.9 km), Retiro Park (1.7 km), and Gran Via (0.6 km), which are some popular Madrid attractions – all conveniently located within walking distance of the hotel.
Hotel Europa looks forward to welcoming you on your visit to Madrid.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Restaurant
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast in the room
Snack bar
Special diet menus
Concierge
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Great View
Languages Spoken
English, French, Spanish
Hotel links
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Barajas Airport
14.4 km•
See all flights
Gran Vía
4 min•Madrid Metro
Vodafone Sol
5 min•Madrid Metro
Rental Cars
963 Restaurants
within 0.5 kilometers
Reviews
4.5
3,799 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Europa stands out for its prime central location, earning universal acclaim from travelers for its easy accessibility to attractions and shopping. Guests commend the staff's friendliness and the overall cleanliness of the hotel, noting particularly the modern bathrooms and well-maintained common areas.
However, opinions on the hotel's atmosphere and amenities are mixed; while some appreciate the cozy and modern vibe, others point out dated decor and a lack of in-room comforts. Room experiences vary, with guests enjoying the comfort and location, yet voicing concerns over noise, temperature control, and the need for updates.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Fair
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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3,799Reviews90Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
The hotel features spacious and clean rooms, with extremely comfortable beds and pillows. The staff is excellent, welcoming upon arrival and giving tips on where to go and how to get there. The location is spectacular, in the heart of Puerta del Sol. The main courtyard is literally ten yards from the hotel entrance, making it easy to get to cafes, restaurants, shops, and most tourist locales. Despite being in such a vibrant area, the rooms are quiet and peaceful.
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Date of stay: May 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Europa, Atención al cliente/recepción at Hotel Europa
Responded 3 weeks ago
Dear carl0086, We would like to thank you for the time you took to share your opinion in TripAdvisor in reference to your last stay with us, It sincerely satisfies me to read that your overall impression of the Hotel is so good. We truly care how our guests feel about the Hotel Europa and it is reviews like yours that give us so much needed enthusiasm to keep on providing the best possible service we know to our guests. I hope that you will find the opportunity to come back to Madrid and we are looking foward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Hotel Europa from July 22nd - 28th. We extended an additional day because we were so relaxed and weren't ready to leave on our trip to Barcelona. Always had hot water for the shower, TV worked well with our FireTV, the room was fairly soundproof, beds/pillows were comfortable, and we got excellent sleep each night. The hotel is in a perfect location for easy access to restaurants, bars trains, and shopping. We didn't try the restaurant so I can't comment on that, but everything else made this an excellent value for the price.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: We stayed in a double room #317
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán Vicente, Director General at Hotel Europa
Responded Sep 9, 2021
Dear 711husker: First of all, let me show my sincere gratitude for taking the time in sending us your review through TripAdvisor and for the trust you have placed in out hotel, by choosing it for your stay at Hotel Europa. It´s great and heart-warming to read of your experienca during your stay with us and we are so pleased that we were able to make your stay a memorable success. It makes all hard work and effor worthwhile and my sincere thank you on your kind words. This is your home in Madrid so we are looking to welcoming you again,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My wife and I stayed at Hotel Europa for 4 nights, Jan. 29th to Feb. 2/20. The location was great, center of the city, in Puerta del Sol square, within walking distance of all the historical sites. We used the subway to travel here from the airport. The reception staff, particularly for us, Daniel and Sonia, were very helpful during our stay. There is an attached restaurant, also with great staff, that is very convenient, and the food is good, although there are also unlimited choices within walking distance. We will stay here again.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán Vicente, Director General at Hotel Europa
Responded Feb 24, 2020
Dear C8733FLanthonyd: First of all, let me show my sincere gratitude for taking the time in sending us your review through TripAdvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hotel Europa. It is a true pleasure to read your kind review. The purpose of our hotel is to increase the satisfaction of our guest and do everything they need to make their stay unforgettable. I have shared with all of the team your amazing review, in particular with the people mentioned in it: Sonia and Daniel; this is very motivating for them. My appreciation again for sharing your experience with us, and we look foward to serving you in the future,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were so excited to stay at Hotel Europa. The location can't be beat on the Puerta del Sol. The room was nice, modern, and we enjoyed the little balcony overlooking the plaza. The noise from the plaza didn't bother us at all. That activity was part of the fun. However what did bother us was the rude staff. We were never greeted or treated as anything more than an annoyance, something unexpected and unwelcome for the price of staying here. As we were leaving, we asked if they would mind mailing some post cards for us. Not one ever arrived, leaving us to believe they were mailed right into the trash can. If they didn't want to, that's all they needed to say and we would have found a post box. Next time in Madrid, we will not stay here.
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Date of stay: March 2019
Location
Service
Sleep Quality
Room Tip: If you're sensitive to noise, do not get a room on the Puerta del Sol.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleuropamadrid, Gerente at Hotel Europa
Responded Jan 7, 2020
Dear TrueTexas Traveler: Firstly, we would like to thank you for having taken a moment of your value time sharing your opinion of your recent stay in Hotel Europa. We really appreciate that you enjoyed thanks to our central location and our nice and confortable rooms. We are sorry but as you can read in other comments by users our staff is really helpful. We hope that you have the chance to change this opinion. On the other hand, please, when you receive the postcards, give us your opinion. These have been sent and will be a delay of the postal mail. We hope you will find the opportunity to come back and visit us again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We first stayed here in January 2018 and our visit this january was every bit as good as that first. It is impressively clean in all areas, public and private rooms. The beds are extremely comfortable and the bathrooms are wonderful, I could spend hours in that shower! Every staff member we met from housekeeping, reception through to the waiters in the restaurant was friendly, polite and obliging. We were made very welcome and well looked after. The reception staff particularly deserve special thanks for going out of their way to help with a non hotel related issue. The location is very central with easy access to shopping, dining, museums and the train station. All in all it is great value for money and is now settled as our go-to hotel when in Madrid and one we have no hesitation recommending to others. Thank you to all at Hotel Europa.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleuropamadrid, Gerente at Hotel Europa
Responded Jan 9, 2020
Dear CmcCalpha: Thank you so much for your loyalty to Hotel Europa in your trips to our city! Thank you so much for your great review and for recommending us! We are glad that you enjoyed your stay with us thanks to our staff. Be sure that your kind words will be reported to them. It´s great and heart-warming yo read of your experience during your stay with us and we are so pleased that we were able to make your stay really nice. It makes all our hard work and effort worthwhile and my sincere thank you on your kind words. This is your home in Madrid so we are looking foward to welcoming you back very soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed 5 nights and the room was quiet and comfortable. Great location right in the middle of Puerta del Sol. Room service was available if required through the hotel's cafe. The staff were very helpful in assisting with directions, maps. They ordered a taxi for me to the airport and a staff member even walked with me a couple of minutes to the pick up point, as taxis could not stop right outside the hotel, being a pedestrian environment.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Ask for a quiet room, if noise is an issue. I did and the staff were accomodating in providing this.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán, Dueño at Hotel Europa
Responded Mar 5, 2024
Dear Cynthia P, Thank you very much for having taken a few minutes of your value time to express your satisfaction, It sincerely satisfies me to read that your overall impression of the Hotel is so good. We are happy to read that you had a great stay and even more you mentioning our central location, our soundproof rooms and the service from our team, I really appreciate the amazing feedback about the hotel and mainly the service provided by our staff... very motivating for all the hotel team! I warmly hope that you might find a chance to come back to our Hotel in your future stay here in Madrid. It will be our pleasure having you as our guest again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a nice older hotel in a convenient area of the city. The rooms were clean and the desk staff was friendly and helpful. There is no pay upon checkout here. You will have to pay for your first night before checking in. We then found out that we will have to pay for our second night in advance if we were going to continue to stay (did not see that anywhere on the website or email confirmation of the reservation). They technically do have a breakfast option but it is in the attached cafe (open to the public) and is at your own expense. This is also the first hotel I have ever stayed in where you could not borrow an iron (really???).
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Try to get a room away from street noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán Vicente, Director General at Hotel Europa
Responded Sep 22, 2022
Dear customer, Thank you very much for your words about our cleanliness and staff, it is a hallmark of our hotel and we strive to make our guests enjoy their experience with us to the fullest. We look forward to serving you on another occasion, receive a warm greeting from the entire team of Hotel Europa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the Europa for 3 nights in March and were very disappointed with this hotel. Hotel lobby and room is very rundown, service is so-so. Beds are not
very comfortable, and our bathroom had a bad toilet or mold smell.
Puerto Sol area is a nightmare to move around in. I trusted Rick Steve's recommendation and in this case - I think he is off the mark. I recommend doing some research - there will be many better hotels in more desirable areas of the city
for the same or better price.
very comfortable, and our bathroom had a bad toilet or mold smell.
Puerto Sol area is a nightmare to move around in. I trusted Rick Steve's recommendation and in this case - I think he is off the mark. I recommend doing some research - there will be many better hotels in more desirable areas of the city
for the same or better price.
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Date of stay: March 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán Vicente, Director General at Hotel Europa
Responded Mar 16, 2020
Dear Roger Z.: Thank you for spend some of your velue time to express your satisfaction during your stay at Hotel Europa. As you can read in other user reviews, our location is fantastic, in the Puerta del Sol, the center of the city of Madrid. Unbeatable to access all the tourist spots on foot. On the other hand, you can also see in the other opinions how our rooms are very comfortable and cleanliness is one of the best valued items. Rick Steve recommends and does not fail, as our guests let us know. We hope you can change your opinion very soon about Hotel Europa, the only hotel in Puerta del Sol.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in this hotel for a 4 night break to Madrid. I chose the hotel based on TA reviews and I was not disappointed. Check in was very efficient by the friendly reception staff. We arrived after an early morning flight and were delighted to get access to the room at 11am. The room was fairly small but met our needs. There was a fridge, safe, free toiletries and air conditioning that worked well and kept the room cool in 40 degree temperature. There wasn’t tea making facilities in the room. The room was quiet so no problem getting a good sleep. The location was excellent. It is situated at the corner of Puerto del Sol and within easy walking distance to many attractions. The Sol metro station is 1 minute walk from the hotel. I didn’t take breakfast at the hotel. I ate dinner there on one night and was very disappointed. Choice was very limited and my food was not very tasty. Overall I would highly recommend this hotel.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José Antonio Garabán, Dueño at Hotel Europa
Responded Mar 5, 2024
Dear IrelandIrisheyes, We would like to thank you for the time you took to share your opinion in TripAdvisor in reference to your last stay with us. We are happy to read that you had a great stay and even more you mentioning our central location, our quiet rooms and the service from our team. I hope that you will find the opportunity to come back to Madrid and we are looking foward to welcoming you again. Looking forward to welcoming you again in the very near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is perfect for walking all over Madrid. Restaurants and shops are very near the hotel and Puerta del Sol is literally right outside the window. If you are a light sleeper, you should request a room away from the square or higher than the third floor because people stay out in the square all night long. My room was relatively small but clean and comfortable. Staff was helpful. I would stay here again if visiting Madrid.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleuropamadrid, Gerente at Hotel Europa
Responded Feb 13, 2020
Dear Calypsoaw: Thank you for your review. I am happy to hear your overall experience of the Hotel Europa during your stay was good! Your compliments on our services make all our hard work and effort worthwhile and my sincere thank you on your kind words! We look foward to welcoming you back soon, it will be our pleasure having you as our guest once again,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check the Renfe website to see which station the train from Barcelona arrives at. From the train station you’ll need to take a taxi or metro to the hotel. The Sol metro station is a 2 minutes walk from the hotel.
The only train stations I’ve been to are Atocha, a 5 minutes or so taxi ride, and Cahamartín, a 20 minutes or so taxi tide. The closest train station is Atocha.
I didn't know the hotel included breakfast. You could buy it there and it was ok. I would recommend venturing out though. There are several places close by and one very good bakery with breakfast that was very popular. Check at the desk. They are always very nice and helpful.
Yes, Free Wi-Fi for all guest!
Sorry I can't comment- I did not use the hotel bar as I dont drink alcohol. but there are bars everywhere close by.
I contacted the hotel prior to my departure and they sent back very detailed instructions for public transport- and also estimated Taxi prices.
…
"Ask for ROOMS NOT facing the SQUARE if you want more quiet Check about Air con or get some fans Towels- many hotels do not provide wash clot"Read full review
"The plus on this hotel is the location and that's why I chose it however it did not turn out to be a pleasant experience."Read full review
"Booking requires a separate prepayment of one night. Look out for that separate email from Getnet E-commerce."Read full review
…
PRICE RANGE
C$173 - C$310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
europa hotel madrid, hotel europa madrid
LOCATION
SpainCommunity of MadridMadridSol / Centro
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Europa
Which popular attractions are close to Hotel Europa?
Nearby attractions include Mementorium (0.3 km), Plaza Mayor (0.4 km), and Calle 365 (0.4 km).
What are some of the property amenities at Hotel Europa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and room service.
Which room amenities are available at Hotel Europa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Europa?
Guests can enjoy an on-site restaurant and a snack bar during their stay.
Is parking available at Hotel Europa?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Europa?
Conveniently located restaurants include Steakburger Preciados, Zenith Brunch & Cocktails - Desengaño, and Oven Mozzarella Preciados.
Is Hotel Europa located near the city centre?
Yes, it is 0.4 km away from the centre of Madrid.
Are any cleaning services offered at Hotel Europa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Europa?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Europa?
Many travellers enjoy visiting Royal Palace of Madrid (0.9 km), Plaza Mayor (0.4 km), and Museo Cerralbo (1.2 km).
Is Hotel Europa accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.