Best Western Plus Gatineau-Ottawa Downtown
131 Rue Laurier, Gatineau, Quebec J8X 3W3 Canada
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About
4.0
#5 of 25 hotels in GatineauLocation
Cleanliness
Service
Value
At the Best Western Plus Gatineau-Ottawa Downtown you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Gatineau-Ottawa Downtown will stand out among other hotels in Gatineau,QC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Gatineau-Ottawa Downtown will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast available
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Harbour View
Languages Spoken
English, French
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
131 Rue Laurier, Gatineau, Quebec J8X 3W3 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
52 Restaurants
within 1 kilometer
Reviews
4.0
1,298 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Plus Gatineau-Ottawa Downtown garners appreciation for its cleanliness and the comfortable atmosphere of its rooms, which boast full kitchens and scenic views—though a few guests point out that some rooms appear outdated and can be noisy. Its prime location near downtown Ottawa is frequently praised, offering easy access to local eateries and attractions.
Staff members at the hotel are recognized for their friendliness and helpfulness, although nighttime language barriers have been noted. While opinions on value are mixed, with some guests satisfied with the perks and others critical of extra costs, the hotel's amenities, including the complimentary breakfast for members, are generally well-received.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Clean
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favourite
Helpful staff and could walk to many Ottawa museums canal tours and parliament hill . Perfect location to find restaurants that again we could walk to. Rooms clean large and the breakfast was hot and good variety.
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We returned to this hotel for a weekend outing to Ottawa. The hotel is stone's throw away from the Canadian Museum of History and only a short walk across Alexandra Bridge from the National Gallery. Our room was on the 9th floor and offered a spectacular view of the Ottawa River and the Parliament buildings. Apart from being spacious and clean the room was equipped with a flat-screen TV and all other amenities you would expect to find in a hotel room in this category. Staff at front desk was very helpful and friendly. We pre-reserved breakfast when electronically pre-checking in and received a $10 discount. The breakfast was very good.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: Rooms facing the Ottawa River offer stunning view - it is worth the slightly higher room rate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa Downtown
Responded Mar 16, 2020
Dear guest, Thank you for having taken the time to share your impressions with us and fellow travelers. Our location is indeed very convenient and the views are second to none! We do consider our riverview rooms to offer the best view in the national capital region, overlooking the Parliament buildings, the Ottawa river and the vibrant Byward market - all a short 10-20 minute scenic walk away... We hope to have the pleasure of welcoming you back again in the future. In the meantime, we hope that you are staying safe and hope that this terrible corona virus storm will pass soon. Best regards, Andreas Spove General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I usually stay in downtown Ottawa, but going forward I will not. I will be staying here. Incredibly Close and 25% of the price of a downtown Ottawa hotel. Great staff very friendly with a good restaurant and pool. With a wonderful view of the river and all of Ottawa. It would be crazy to spend four or $500 a night when you can stay here
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa Downtown
Responded Mar 20, 2020
Dear guest, Thank you for your kind comments and you are right, we are the best kept secret in Ottawa, offering breathtaking views of Parliament Hill, Byward market and the Ottawa river, as well as the Gatineau Hills in the back. We look forward to welcoming you back again in the future. Thanks again and best regards, Andreas Spove General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 2 nights in early October. First impression wasn't good as there was no porterage for a mid-size tour party. However, first impression of the room was favourable, decent size, comfortable beds, quiet location. That was until the bugs started crawling around; on and in my wife's bed, and a third appearance on mine, just after I'd offered to swap beds for hers. A quick trip to reception with the aforementioned third bug, and a quick room change was made by reception, who were apologetic. However, the fun really began next morning in the "dining room", which looked to me very much like a function room set with black table cloths on large circular tables. Even better was the disposable black plastic cutlery and plates available on both mornings of our stay. No bar, and precious little in the way of local dining options. By far the worst hotel I have ever experienced; so unfortunate for Best Western who have a better name than this hotel deserves.
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Date of stay: October 2022
Value
Rooms
Service
Room Tip: Make sure the windows are closed!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed with a group of colleagues at the BW Plus Gatineau.
Vert nice hotel. Thoroughly enjoyed the stay. 4 nights.
The restaurant was awesome for breakfast each morning. The staff at the restaurant were very personable with all of us in the group. Seemed genuinely happy to be there and make our breakfast enjoyable. The food was great and made the way everyone liked it.
The breakfast server was very pleasant and joked with all of us. Even for a Bruins fan, he was a very nice person. I am glad he was our server.
The desk clerks were very knowledgeable about the hotel and surrounding area, they were very helpful to our group.
On fella was a nice guy. The maintenance guy named Matt. Very helpful and was very pleasant, and said he I needed anything at all just to ask for him. I ended up with a hurt hip and that was very nice to offer the help.
I spoke with the events manager ...i can't remember her name, but she was outstanding and very eager to make sure everything was fine with our group and a very pleasant lady to deal with. She was very accommodating with our group as we needed a conference area to conduct business, they actually let us use the closed restaurant for the meeting.
Overall very very pleased with the overall all experience.
If I ever travel to Gatineau/Ottawa with my family I will definitely stay at this hotel.
Vert nice hotel. Thoroughly enjoyed the stay. 4 nights.
The restaurant was awesome for breakfast each morning. The staff at the restaurant were very personable with all of us in the group. Seemed genuinely happy to be there and make our breakfast enjoyable. The food was great and made the way everyone liked it.
The breakfast server was very pleasant and joked with all of us. Even for a Bruins fan, he was a very nice person. I am glad he was our server.
The desk clerks were very knowledgeable about the hotel and surrounding area, they were very helpful to our group.
On fella was a nice guy. The maintenance guy named Matt. Very helpful and was very pleasant, and said he I needed anything at all just to ask for him. I ended up with a hurt hip and that was very nice to offer the help.
I spoke with the events manager ...i can't remember her name, but she was outstanding and very eager to make sure everything was fine with our group and a very pleasant lady to deal with. She was very accommodating with our group as we needed a conference area to conduct business, they actually let us use the closed restaurant for the meeting.
Overall very very pleased with the overall all experience.
If I ever travel to Gatineau/Ottawa with my family I will definitely stay at this hotel.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWPlusGatineauOttawa, General Manager at Best Western Plus Gatineau-Ottawa Downtown
Responded Jan 29, 2020
Dear guest, Thank you so much for having taken the time to write a lengthy and great review, it is very much appreciated. I am thrilled to read your nice comments about your interactions with our staff and how they went out of their way to go above and beyond - we strive to offer genuine hospitality and look after our guests and I am sure that they will be very pleased to heqr that their efforts were appreciated. If you are ever back in the region, we would love to welcome you back to the Best Western Gatineau-Ottawa. Thank again! Best regards, Andreas Spove General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seeing prices on line for $125 My fault. I should have looked it up first. Some people don't have that convenience. However at that price I expect to see the typical microwave and ice bucket and of course a place to park. We arrived and the lot was full, hubby was still in the lot while I was checking in. I was given a map for parking off property but fortunately hubby found a spot. I'm a senior and on this day off property parking was not the best for us. So we took in the view for a few minutes but found it much more entertaining to watch the gong show of parking escapades and not in a good way. 7 motor cycles pulled in 4 parked in the one spot beside us. I still needed to get into the vehicle to pick up a couple of items. We'll I could barely get between. I'm small framed and still had to raise my arms and dust our vehicle with my o'l lady bust, I could barely get the door open wide enough to reach into the console. I went to the desk and was told to wait for another space and move the vehicle but the young lady did call her coworker on her mic. Moving the vehicle without hitting one of those bikes will be a two man show. The gong show continues. The biker dudes did do some manouvering. Still no access so we called a cab to go for dinner $40. At this point we are waiting to see if the vehicle gets keyed as they know I complained. Moral of the story, just because you paid your $15 bucks doesn't mean they supply you with a can opener or a neighbor that has a sense of common courtesy or a referee for that matter. Your on your own. I decided to suck up the $180 for the view before all of this and it is beautiful but when your so busy checking the safety of your car, the view becomes redundent. I can't wait to see the bill. I just want out safely with no keying or damages. I never write reviews and somehow I doubt very much I'll get a response but if it helps you people great.
Advise to management 2 motorcycles max in one space, 4 is unacceptable
Advise to management 2 motorcycles max in one space, 4 is unacceptable
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerry Stepman, Guest Services / Front Office at Best Western Plus Gatineau-Ottawa Downtown
Responded Sep 16, 2021
Dear AGarven21, I have taken good note of your comments and understand your frustration. I regret that you did not have a better experience at our hotel. Please accept my sincere apologies and let me assure you that this is truly not a reflection of how most of our guests experience our hotel and the hospitality we are known for. You can be sure that your comments were shared with all the proper departments. Finally, please do not hesitate to reach out should you decide to give us another try, in the future. It will be a pleasure to take care of all of your needs personally and make sure your next stay with us is nothing but memorable. Kind regards, Jerry Stepman, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is well located to zip into Ottawa or into Parc de la Gatineau. If you take a balcony room make sure to be above the 3rd floor or you will not have a river view as stated in room description. Be prepared for noise on balcony from your airconditioner AND the room next door that has no balcony - very annoying! TV channel selection is basic; you must ask the front desk to print out any tickets you buy online if you do not have a smartphone (they very gladly do it). Breakfast offered is good. staff very friendly and helpful. Paying for parking is annoying ($18-indoor, $15-outside).
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Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely loved my stay at Best Western Plus Gatineau! It was my first stay in Ottawa! The location was great, the staff were accommodating, nice and helpful. Cleanness was very important to me in the current situation. It is a small and old hotel but it is very clean. Every corner you can find a hand sanitizer and you feel safe. Their policies for sanitizing complies with all COVID-19 regulations.
The price is also affordable.
The price is also affordable.
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Date of stay: November 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denis Gilles, Directeur général at Best Western Plus Gatineau-Ottawa Downtown
Responded Dec 11, 2020
Thank you Ela_Paris for taking the time to leave a comment. Our team has been working very hard since the beginning of the pandemic to ensure our guest safety and satisfaction. We are very happy that you have enjoyed your stay with us, and we hope to have the pleasure to welcome you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charged twice for a 6 day stay. Hotel was made aware of me charged twice for my stay at checkout, they did a credit for the first overcharge that also charged me a higher rate than the reservation. When I got home the credit had been removed. So the Best Western Plus Gatineau-Ottawa Downtown has knowingly and intentionally overcharged me over a thousand dollars.
The view is nice, location is fine. You chance of being let down by the billing experience is very high and will negate any positive experience you may have if you are lucky. Cannot catch UBER from the hotel as well as Uber does not operate from that location. Will have Taxi's refuse to go across either from Quebec to Ontario or Ontario to Quebec-across the river. If your primary destination is Ottawa, you are better off staying in Ottawa.
I do not recommend this hotel and until my money is returned Best Western Plus.
The view is nice, location is fine. You chance of being let down by the billing experience is very high and will negate any positive experience you may have if you are lucky. Cannot catch UBER from the hotel as well as Uber does not operate from that location. Will have Taxi's refuse to go across either from Quebec to Ontario or Ontario to Quebec-across the river. If your primary destination is Ottawa, you are better off staying in Ottawa.
I do not recommend this hotel and until my money is returned Best Western Plus.
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Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel's location is amazing and close to major attractions. It is in Gatineau and Ottawa is across the bridge. Friendly staff and a lovely atmosphere.
Parking is first cum first basis, but the public paid parking is next to the hotel with cheap overnight rates
Parking is first cum first basis, but the public paid parking is next to the hotel with cheap overnight rates
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Spove, Directeur général at Best Western Plus Gatineau-Ottawa Downtown
Responded Aug 18, 2020
Dear Sudan4, Thank you for staying with us and taking the time to share your review with us. We are thrilled you enjoyed your stay and look forward to welcoming you back soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was told today it is a sit down a la carte.
Dear guest, Yes, we do supply towels poolside.
Thank you.
Dear guest, we do have a coffee maker in the room and it can also heat water for tea. However, we do not put tea in the room but will be happy to provide you with tea from our restaurant, O'Laurier.
Dear guests,
Parking is $13 per night.
"If you manage to get a parking spot in the front, don’t leave because you will lose your spot and have to park in an even sketchier area!"Read full review
"Outside front parking fills up fast buy they have underground parking for members and an additional parking lot in the rear of the hotel."Read full review
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PRICE RANGE
C$181 - C$213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hotel gatineau, best western gatineau, gatineau best western
LOCATION
CanadaQuebecOutaouais RegionGatineau
NUMBER OF ROOMS
133
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Gatineau-Ottawa Downtown
Which popular attractions are close to Best Western Plus Gatineau-Ottawa Downtown?
Nearby attractions include Canadian Children's Museum (0.4 km), Notre Dame Basilica (1.2 km), and Major's Hill Park (1.2 km).
What are some of the property amenities at Best Western Plus Gatineau-Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Best Western Plus Gatineau-Ottawa Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Gatineau-Ottawa Downtown?
Guests can enjoy breakfast during their stay.
Is parking available at Best Western Plus Gatineau-Ottawa Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Best Western Plus Gatineau-Ottawa Downtown?
Conveniently located restaurants include Chez Fatima, Bistro CoqLicorne, and Le Cellier.
Are there opportunities to exercise at Best Western Plus Gatineau-Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Gatineau-Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Gatineau-Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Gatineau-Ottawa Downtown?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Best Western Plus Gatineau-Ottawa Downtown?
Many travellers enjoy visiting Parliament Hill and Buildings (1.2 km), Rideau Hall (2.3 km), and Laurier House National Historic Site (2.6 km).