Best Western Plus Burlington Inn & Suites
2412 Queensway Dr, Burlington, Ontario L7R 3T3 Canada
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Fully refundable before Sat, Aug 3
Breakfast included
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C$170
Fully refundable before Sat, Aug 3
Breakfast included
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C$200
C$170
Fully refundable before Sat, Aug 3
Breakfast included
Get rewarded with One Key
C$200
C$170
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About
4.0
#3 of 17 hotels in BurlingtonLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Burlington Inn & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Burlington Inn & Suites will stand out among other hotels in Burlington,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Burlington Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Kids stay free
Car hire
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, French, Spanish, Hindi
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
2412 Queensway Dr, Burlington, Ontario L7R 3T3 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Toronto Pearson Intl Airport
39.4 km•
See all flights
Hamilton Airport
22.7 km•
See all flights
Rental Cars
51 Restaurants
within 1 kilometer
Reviews
4.0
575 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Plus Burlington Inn & Suites garners compliments for its impeccable cleanliness, with guests frequently mentioning the well-kept rooms and public areas. Its location also earns praise, offering convenient access to the highway and situated evenly between major cities. Reviewers are often satisfied with the hotel's value, though opinions vary, and the array of amenities, such as the pool, fitness center, and complimentary breakfast, receive positive recognition.
While most guests find the rooms to be clean, spacious, and comfortable, a few have had mixed experiences regarding room quality. The staff's friendliness and efficient service are consistently highlighted as highlights of the hotel experience.
Location
Convenient
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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575Reviews2Q+A48Room tips
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Detailed Reviews
We stayed at this hotel during the day while we had renovations done in our house. They accommodated us with our 3 Pugs. The front desk staff were very good and made our stay enjoyable. The room was large and clean. Parking was free and we were able to access our room easily from the parking lot.
There was no restaurant or room service onsite but we were able to access a wide variety of food delivery services.
We will definitely recommend this hotel when family and friends come to visit from out of town.
There was no restaurant or room service onsite but we were able to access a wide variety of food delivery services.
We will definitely recommend this hotel when family and friends come to visit from out of town.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: We arrived when others were leaving, staying during the daytime only. The front desk area is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Jan 6, 2023
Thank you so much for your kind and generous review. We are always glad when people bring along their furry friends! Our staff takes great care with cleaning and making sure everything is ready for our guests. We are happy to offer our guests complimentary parking and breakfast! We are glad to see you had such a wonderful time. Hope you come back soon, maybe just to relax this time. Thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
From the second I connected with Shaunice for our reservation to the second I checked out with Kristen,it was a 12 outta 10. Excellent service,spotless room,the bed was AH-MAZE- ING!
THANK YOU so much.
THANK YOU so much.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Oct 25, 2022
Hi Jess, So glad you enjoyed the staff here at the hotel. Shaunice is beyond amazing as you know, always going above and beyond for all of our guests. I believe it was me Katelin who checked you out, and I loved that you had such a wonderful time at our hotel. That's all we want for our guests. Please don't wait for an anniversary to come back! Thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Convenient location, easy access, the place looked clean. cleaning crew work very hard, could be trained to deep clean some areas in the bathroom once/twice a month. Great customer service; room was very cold specially it was -19 outside, tried to adjust temperature. Warm breakfast, would have liked to have some boiled eggs. Met other amazing and friendly guests. Thank you Shaunice and NIkita!
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Jan 24, 2022
Thank you so much for your wonderful review, absolutely we are quite convenient with the highway exit right there. We are proud of our cleaning crew, they really took up the mantle when COVID started to make sure all of our guests felt safe. We are glad you felt so welcomed by our staff, we know Shaunice and Nikita took up that mantle and are thrilled you took the time to leave your review. We do hope we will see you again in our halls soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used my Visa to pay for the room and opted to pay for room security deposit with a debit card. Was charged $250 security deposit for a room that cost $193 and initially was double charged for the room and I had to litteraly argue for 20 mins with the most ruddest, misserable front dest manager to correct the mistake. He treated me and my partner with so much disrespect that it ruined our 1 night stay where we wanted to celebrate our 5th year anniversary. Never again will we go to that hotel ever again. I rather sleep in the car then have to have such nightmare of experience with front desk staff that seems to think they can pick and choose who they want to overcharge without justification and a lack of publicly accessable policies. And above all, made me and my partner feel as though we were some troublemakers, off the street scum and made us feel unwelcomed and very uncomfortable with such angry, bitter and distrustful attitude towards us. This was our first and sadly our last stay at this hotel.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Nov 19, 2020
Hello Mr. Arsenovic, I can't apologize enough for how you felt treated during your stay. No one should be made to feel that way. We generally have a very welcoming approach with our guests and we get loads of reviews that reflect this. Our Front Desk Manager is a part of this praise and has been working here for over 10 years. I'm not sure where the disconnect was between him and you as guests but once again I can't apologize enough. As to the over charging, you did come back to the hotel and I spoke to you directly. You were not overcharged. I can attest to that 100%. I believe I was polite, respectful and helpful in answering all your questions. I did look over your receipt and tried my very best to convey the knowledge to you. We do understand why you have chosen not to come back to our hotel, however we do hope you will consider other Best Westerns in the future. I love this company and I hope this one experience does not deter you. Thank you,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If your looking for a nice well maintained reasonable priced hotel with free parking, a pool and a good breakfast, than look no further. I have stayed at this location many times over the years and keep coming back. Even though the purpose of my visit is usually to see folks in Hamilton, it is well worth the short drive to stay at this Burlington Best Western Plus. You can't go wrong with this place. Experience it for yourself.
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were very disappointed with there covid practices. They did not follow barely any of there protocols that were stated on website. Most concerning was there breakfast no tray no lids for drinks you were given a paper plate with your food on it then a napkin placed on top not open and whatever didn’t fit on plate was piled on top forced to carry plate and drinks with no lid. We were led to believe by their site breakfast would b prepacked or in a takeout container. The rooms were another disappointment following there protocols for covid no unnecessary items were removed decorative pillows,bed scarves etc you could tell the comforter hadn’t been cleaned I voiced my concerns with front desk was given the brush off.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Sep 24, 2020
We're so very sorry that we didn't do enough to keep you safe. I can tell you we have a sanitizer coming for our front desk and are just waiting for it to arrive. As to our breakfast we are looking into the best way possible we can manage the service and will be implementing our new plan in the next week. You and other guests have been heard and we are changing things as soon as we can. Thank you, Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I t was ok place to stay but a ridiculous 34 hours required if you want housekeeping for your room. I ended up giving a quick clean of the bathroom with Lysol wipes and emptying the garbage and put it out in the hall for disposal. Staff did bring clean towels for us when I asked
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Mar 3, 2022
I'm so glad to hear you enjoyed your stay. Currently as we are cleaning rooms upon request we do require time to have enough housekeepers on staff. We absolutely will clean your room if asked. We just need time to schedule it. Till then any extra amenities or supplies we will provide with you as soon as we can. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visit Burlington at least twice a year and this Best Western has been our hotel of preference for the past 15 years. The location suits us very well as our families are within a 20 minute drive. Often our flights involve a late arrival and early departure, both handled with ease. The breakfast offered has always been quite adequate.
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Review collected in partnership with Best Western
Date of stay: December 2019Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWBurlington, Guest Relations Manager at Best Western Plus Burlington Inn & Suites
Responded Jan 2, 2020
Thank you so much Mr. Hay we appreciate you commenting on our hotel in two different locations! Of course we are always able to help with early arrival and departure. We love making the stay that much easier with round the clock service. Hope to see you again this year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed over the weekend, through shower did not have enough pressure to use, and what little pressure it had only worked with no hot water. Tbey offered to mive us to a downgraded room from our suit, but that room also had no water pressure and lacked the fridge and microwave that we booked the suit for.The pull out couch bed was also so low quality it was unusable. It is certainly NOT suitable for 2 adults. The bed sagged and slanted into the couch so you had to sleep at the other end to avoid a head rush. We ended up with just having 3 adults in the King bed and one on the couch folded back up.
We also spoke to the desk about a late checkout, and were told 12pm was the latest we could be offered. 12pm was no problem so we accepted. At 11am we had employees knocking on the door and calling the room to advise us that check out was at 11am and asking if we were extending our stay or checking out.
We also spoke to the desk about a late checkout, and were told 12pm was the latest we could be offered. 12pm was no problem so we accepted. At 11am we had employees knocking on the door and calling the room to advise us that check out was at 11am and asking if we were extending our stay or checking out.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Katelin Boeck, Sales at Best Western Plus Burlington Inn & Suites
Responded Nov 15, 2022
Hi Ms. Vizza, We are terribly sorry here at the hotel that your stay wasn't as enjoyable as you would have liked. We absolutely apologize about the issues that you encountered within the hotel. We will be looking to make the proper adjustments within the room with upgrades as well as reprimanding and retraining staff so we can make sure our guests are comfortable for their entire stay. We do hope you will give us another chance to impress you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always feel relaxed staying at this hotel knowing our pets are genuinely welcomed. The free breakfast allows us to get a tasty, healthy and easy start to our day. The hotel’s location means we can go for pet walks easily and visit our family in Burlington carefree.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
We are a completely non smoking hotel.
Thank you,
Front Desk
The pool hours are 7am - 10pm everyday as long as the pool is open.
"We arrived when others were leaving, staying during the daytime only. The front desk area is likely busy at check in and check out times."Read full review
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PRICE RANGE
C$177 - C$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus burlington hotel burlington, burlington best western
LOCATION
CanadaOntarioBurlington
NUMBER OF ROOMS
56
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western Plus Burlington Inn & Suites
Which popular attractions are close to Best Western Plus Burlington Inn & Suites?
Nearby attractions include Bad Axe Throwing Burlington (0.6 km), Fazed Escape (0.7 km), and Burlington Mall (0.8 km).
What are some of the property amenities at Best Western Plus Burlington Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Burlington Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Burlington Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Burlington Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Burlington Inn & Suites?
Conveniently located restaurants include Cherry House Restaurant, The Keg Steakhouse + Bar - Burlington, and Goody's Restaurant.
Are there opportunities to exercise at Best Western Plus Burlington Inn & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Burlington Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Plus Burlington Inn & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Burlington Inn & Suites?
The staff speaks multiple languages, including English, Spanish, French, and Hindi.
Are there any historical sites close to Best Western Plus Burlington Inn & Suites?
Many travellers enjoy visiting Dundurn Castle (10.9 km), Whitehern Historic House and Garden (11.8 km), and The Cotton Factory (10.2 km).