Barceló Karmina
Avenida Vista Hermosa 13 Fracc Peninsula de Santiago, Manzanillo 28867 Mexico
Full view
View all photos(4,257)4,257
360
Panoramas (21) 
Pool & Beach (693)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Breakfast included
Get rewarded with One Key
C$278
Breakfast included
C$338
C$267
No prepayment needed
C$286
Did you already book this hotel?
About
4.0
#1 of 4 all-inclusives in ManzanilloLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Barcelo Karmina hotel has been recognised with the prestigious AAA 4-Diamonds award. It is a spectacular feat of architecture inspired by the Mayan temples. Its tropical gardens with palm trees, along with 6 interconnecting swimming pools with waterfalls, create a romantic and relaxing paradise in a place brimming with fun for all the family. This 5-star hotel offers 324 luxury suites fully fitted with everything you need for a comfortable stay. In addition, all suites have balconies and excellent views of either the tropical gardens or the sea. The Barcelo All Inclusive programme at Barcelo Karmina hotel has been designed to ensure your complete satisfaction, enabling you to enjoy our 4 restaurants and their varied cuisine from different countries: Japanese, Mexican, Italian and international. And to complete your holiday in this spectacular luxurious resort, relax in the U-Spa, enjoy the gym, the beauty centre and attend the nightly shows and lively nightclub.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Board games / puzzles
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Iron
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English, Spanish
Location
Avenida Vista Hermosa 13 Fracc Peninsula de Santiago, Manzanillo 28867 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Manzanillo Airport
23.1 km•
See all flights
Rental Cars
32 Restaurants
within 1 kilometer
Reviews
4.0
7,719 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Barceló Karmina has earned praise for its pristine cleanliness and friendly, attentive service, although some guests have encountered slow service at times. Opinions on value are mixed, with some travelers finding the premium options worth it, while others feel the cost does not match the services received. The hotel offers a range of amenities and is popular for its beautiful grounds, pools, and quality dining, despite minor service hiccups.
While the atmosphere is enlivened by excellent entertainment, guests suggest some rooms could use an update. The prime waterfront location near local attractions is a highlight for many visitors.
Location
Picturesque
Atmosphere
Lively
Rooms
Uncomfortable
Value
Mixed
Cleanliness
Pristine
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
7,719Reviews383Q+A100Room tips
Traveller rating
- 4,207
- 1,915
- 869
- 422
- 306
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
This resort is located very centrally, easy access to main street, buses, market, long beach beside great for walking, bay in front of resort has amazing snorkeling (many colors and varieties of fish, large and small, sea turtle, some coral), don't waste your money on a snorkeling tour as the bay is way better. The rooms are very large, have a huge bathroom with large tub and shower, two sinks, have a sitting area with couch and chair, large balcony facing the pool and ocean. Due to low occupancy, the a la carte restaurants only had one open every night. The food was good, lots of variety, the japanese a la carte was good the first night we went, then they changed the menu (much smaller, sushi only) and we were disappointed. The mexican a la carte was our least favorite (we had had mexican food in town and it was much better) however the view and ambiance of this restaurant was top notch!! The grounds of the hotel are beautiful. The adult pool area was very nice, not many chairs so did have to get there to get a spot, Daniel Hernandez was amazing - so friendly, big smile, visited, very prompt, awesome!! Manzanillo is a beautiful mexican get away, more people need to go to this gem!!
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bkarmina19, Guest Experience Manager. at Barceló Karmina
Responded Feb 14, 2020
Dear Go826278: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests’ overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Barcelo Karmina currently does not have the same level of amenities as usual, but they deserve the 5 stars for keeping us safe during this pandemic. We were there at the end of September 2020. They went out of their way to make sure everyone was wearing their masks and everything was constantly being cleaned in all the public areas and restaurants. A lot of the activities were not available yet, but we still enjoyed the beach, the pool areas, and the restaurants. The Club Premium room was closed which was very disappointing since this was not explained when we made our reservations through the Barcelo website. We complained to the manager, Ernesto, and he apologized that the website does not explain this. He allowed us to check in early and made sure we got the type of room we requested. This was very minor though. The wonderful staff went out of their way to make sure everything was perfect. We had the Mexican, Japanese, and Italian dinners and they were all amazing and very authentic! Keep up the good work Ernesto and Crew, we will definitely be back and hope your Club Premium room will be open next time!
Read more
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Icsallana Junes, Propietario at Barceló Karmina
Responded Oct 22, 2020
Dear Celia Z, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Karmina.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With are plan ¨We Care About You¨we have full protection of clients, employees and suppliers through safety, health and hygiene protocols in hotels. We are very sorry for the inconvenience caused by the clouser of are Club Premium but we are happy to know that you were supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the réception team as we know it will be a great source of motivation to keep on going the extra mile. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Good place, great pools and beach. Bathrooms could be cleaner and our private pool was cold. The premier info made it seem laundry easy included but it wasn’t. Wine was expensive, the Mexican restaurant food was not to our liking but the Japanese was great!
Room service menu is limited and what we received often was wrong or missing items. One never showed up. We had a leak in the overhead gutter on patio that ruined our headphones as well. Lastly we were charged for 3 rides from airport to resort when we only had 2 and were prepaid yet my partner was made to pay full cash 60$ for his ride I had already booked in advance and paid.
The beach is small Sndricky but warm. We were charge for 2 complimentary beach towels that were never changed theatre were returned to the towel stand before departing, and we did not receive the discount voucher.
Spa services were great and view very nice. Good drinks, great fruit, prawns and juices. We were able to order replacement items damaged by the water leak but were offered no compensation.
Room service menu is limited and what we received often was wrong or missing items. One never showed up. We had a leak in the overhead gutter on patio that ruined our headphones as well. Lastly we were charged for 3 rides from airport to resort when we only had 2 and were prepaid yet my partner was made to pay full cash 60$ for his ride I had already booked in advance and paid.
The beach is small Sndricky but warm. We were charge for 2 complimentary beach towels that were never changed theatre were returned to the towel stand before departing, and we did not receive the discount voucher.
Spa services were great and view very nice. Good drinks, great fruit, prawns and juices. We were able to order replacement items damaged by the water leak but were offered no compensation.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bkarmina19, Guest Experience Manager. at Barceló Karmina
Responded Feb 27, 2020
Dear klynn_travelminx: Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from Karmina Palace and Manzanillo MX very early this morning after a weeks stay. Had one of the best vacations EVER!! This is the second time to KP. The first time was about 16 years ago. The hotel is beautiful, grand, stately. It has amazing pools and gardens. Our room was very large with an extremely spacious bathroom. LOVED the deep tub for soaking. Our maid for room 3202 was FANTASTIC! Wish I had her name. So many delightful people that we met and that served us so beautifully throughout the week. Our daughter loved playing volleyball with the hotel activities staff and the other tourists. The weather was pretty much near perfect with only a few showers but otherwise low 80's and wonderful sunshine. The reason I would not give this hotel five stars would be for the following reasons: rooms could use some updating, front entry to the hotel needs some help with vegetation to make it look more "WOW", I would not recommend writing on the glass above the buffet with grease markers (printed professional signage would be so much more classy), ala carte restaurants were delicious especially the Japanese and Mexican but you can only eat at them three times for a one week stay (a suggestion would be to charge more and let people go every day if they wanted), the buffet area looks a bit like a school cafeteria, and I would also make the buffet food more spectacular (good but average food at the buffet.) Absolutely loved the restaurant that was open for lunch that served off of a menu by the pools and served as the Italian restaurant at night. (One more improvement would be a better snack bar menu by the beach and the pool area.) I must also comment on one of your employees...his name is Eduardo (Nuno) Melendez. He teaches English to your staff. We met him on the hotel beach while he was selling us a snorkeling tour. What an absolute asset he is to your hotel and to Mexico!!!! Beyond delightful! You have a gem in Mr. Melendez.!! Truly, we can't say enough about the wonderful time of rest, fun, and delightful experiences that we had this past week at the Karmina Palace. Thank you to all of you that made our stay so special!
Read more
Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bkarmina19, Guest Experience Manager. at Barceló Karmina
Responded Feb 4, 2020
Dear PetePortland_OR: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Best regards, Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was definitely our last visit, after so many years of coming here. The Hotel is in pretty bad shape for the price. Rooms are dated and stinky, AC is noisy and it just gives you the feeling of an old place. On top of that, you get mixed service, it almost looks like they are doing you a favor. On our most recent visit, we booked a few rooms to celebrate our anniversary and they couldn’t even accommodate us on a king size bed, that absolutely ruined the experience. The staff didn’t even try to make our experience better, it really makes you feel like you are asking for a favor. We have visited several other all inclusive resorts around the world and this is the only place we have felt like we almost have to apologize for asking. That’s why I can’t recommend this place anymore, they have to really make improvements and understand that guests are always first. The sad part is that management does nothing other tnan acknowledge they are doing wrong. They really meed to action on this.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bkarmina19, Guest Experience Manager. at Barceló Karmina
Responded Feb 27, 2020
Dear Tackito: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have visited this resort four times and were surprised to read so many negative reviews. Our experience this trip Feb. 5-16, 2023 was wonderful and we will absolutely be coming back. The things we liked: the grounds and buildings are beautiful and clean and well kept; the staff are exceptionally helpful and friendly all of the time; we could always find a chair at one of the pools and the pool system is very nice with several adult-only sections. There is a nice variety of restaurants with very different menus and at least one of these restaurants are open every night. The Agave Mexican restaurant was by far our favourite in a building with no walls built right over the ocean, both the menu and the atmosphere are fantastic. We were able to make a weeks worth of reservations at a time so did not need to line up every day to make a reservation. We ate at the buffet restaurant every day for breakfast and lunch and twice for dinner and there was always a good variety of different foods that were hot and fresh. Our room was large, with a sunken living area and a bathroom bigger than our sleeping area, and a wonderful view from our balcony. The mattresses were new and the bedding was clean and high quality. Everything was always very clean. Just a note, we always upgrade to The Club and have never been disappointed. The WIFI in our room and in the lobby was excellent and I was able to have several hour-long Zoom meetings with no problem. My husband used the gym and it had lots of good, working machines and equipment. And going to the beautiful lobby bar for a cocktail before dinner and listening to the live piano music is a must.
The things that could be improved: WIFI at the pools and restaurants would be nice. The new QR code system for hotel information and for menus at the restaurants was hard to navigate, but all the restaurants had hard copy menus. Using the laundry service was so difficult in the end we did not use it. The resort is now older and some of the furnishings and fixtures are showing their age, The food in our Club Room was disappointing compared to previous years. The beach area is disappointing, very small and closed in but this was no problem for us as we took a cab to the Oasis Beach Club located on the most beautiful beach in the area, and spent the afternoon having drinks and lunch on the beach. The Manzanillo area is safe and friendly with a large Expat community so fun to explore. Overall a great vacation and We will be Back.
The things that could be improved: WIFI at the pools and restaurants would be nice. The new QR code system for hotel information and for menus at the restaurants was hard to navigate, but all the restaurants had hard copy menus. Using the laundry service was so difficult in the end we did not use it. The resort is now older and some of the furnishings and fixtures are showing their age, The food in our Club Room was disappointing compared to previous years. The beach area is disappointing, very small and closed in but this was no problem for us as we took a cab to the Oasis Beach Club located on the most beautiful beach in the area, and spent the afternoon having drinks and lunch on the beach. The Manzanillo area is safe and friendly with a large Expat community so fun to explore. Overall a great vacation and We will be Back.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Feb 21, 2023
Dear lynnemizera: First of all, we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Karmina hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the live sports and leisure activities throughout the day. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater to all dietary requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay for 2 nights, 3 Junior Suites with sea views and a Master Suite Premium Level with Sea Front View and Private Swimming Pool (party of 13). The rooms were great, clean, mini bar stocked and awesome views.
Check was easy, however we were not provided anything with information about the resort or what is included with the Master Suite Premium Level with Sea Front View and Private Swimming Pool. Information regarding food and drinks would be highly appreciated.
We ate at the buffet multiple times, food at the beach side hut, grill buffet for breakfast and unaware of the ability to make reservations at two of restaurants.
Hilda Hernández was an amazing waitress! If you have the ability to ask for her please do. She made our dining experiences special. Like I mentioned party of 13 and not once did we have a moment the we had to wait for drinks food nothing. Hilda is wonderful and 5 stars for her!
We did encounter an issue with the buffet menu one night and half of our party was unable to dine due to food allergies. The buffet changes theme of menus and there was no means of notification and also unaware of reservations. When we brought this to the attention to the Front Desk, I was informed I should have notified them of the food allergies and the Captain might be able to offer options. I spoke with the Manager Christian Diaz about options at the restaurants and finally gave the option for the Japanese restaurant and would make an exception for the men in our group to wear shorts. When we arrived, we we informed that Christian made the exception for the reservation but things have changed and now shorts are allowed. I asked to speak with Christian again, at which point was informed he is currently unable to come to the restaurant however I can go to him. The interaction when there was an issue was mishandled greatly by the front staff and management.
The mini bars were not stocked any days and was informed by the Front Desk they would look into it and never heard back or stocked.
One of our family members cut his legs and feet in the lagoon. He stepped and fell on coral in the lagoon. We the hotel staff provided first aid and great. We we're informed the lagoon had coral and was cut down. There was no signs advising to use caution or to wear water shoes.
If you do not encounter any issues that need to be addressed, you will have an amazing time. Aside from the issues we encountered my family enjoyed our time.
Check was easy, however we were not provided anything with information about the resort or what is included with the Master Suite Premium Level with Sea Front View and Private Swimming Pool. Information regarding food and drinks would be highly appreciated.
We ate at the buffet multiple times, food at the beach side hut, grill buffet for breakfast and unaware of the ability to make reservations at two of restaurants.
Hilda Hernández was an amazing waitress! If you have the ability to ask for her please do. She made our dining experiences special. Like I mentioned party of 13 and not once did we have a moment the we had to wait for drinks food nothing. Hilda is wonderful and 5 stars for her!
We did encounter an issue with the buffet menu one night and half of our party was unable to dine due to food allergies. The buffet changes theme of menus and there was no means of notification and also unaware of reservations. When we brought this to the attention to the Front Desk, I was informed I should have notified them of the food allergies and the Captain might be able to offer options. I spoke with the Manager Christian Diaz about options at the restaurants and finally gave the option for the Japanese restaurant and would make an exception for the men in our group to wear shorts. When we arrived, we we informed that Christian made the exception for the reservation but things have changed and now shorts are allowed. I asked to speak with Christian again, at which point was informed he is currently unable to come to the restaurant however I can go to him. The interaction when there was an issue was mishandled greatly by the front staff and management.
The mini bars were not stocked any days and was informed by the Front Desk they would look into it and never heard back or stocked.
One of our family members cut his legs and feet in the lagoon. He stepped and fell on coral in the lagoon. We the hotel staff provided first aid and great. We we're informed the lagoon had coral and was cut down. There was no signs advising to use caution or to wear water shoes.
If you do not encounter any issues that need to be addressed, you will have an amazing time. Aside from the issues we encountered my family enjoyed our time.
Read more
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Icsallana Junes, Propietario at Barceló Karmina
Responded May 1, 2021
Dear 123Family_First, Thank you for sharing a review of Barceló Karmina. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate Hilda on your behalf for their contribution to your wellbeing whilst in our hotel. We sincerely regret reading that you had an allergy during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to Barcelo Karmina and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best Regards, Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently spent 10 days in the glorious Manzanillo sunshine at Karmina Palace. The resort is in very good condition with huge rooms and balconies. Anyone who frequents Mexico knows that the Caribbean side has the better beaches and waters but the Pacific side doesn’t get the rainy days this time of year so it’s a trade-off.
Food quality and presentation is exactly what one would expect at a quality four star with plenty of good options.
The poolside service from Daniel was truly a highlight with his tireless effort and 10/10 customer attention. The tile in the pools is getting tired and needs attention and I’d stay away from Pedro in the Mexican restaurant as bad service can spoil a meal. Overall, definitely will return as I’m confident that Barcelo and the excellent Karmina staff will continue to work to keep the resort top quality and the guests happy!
Food quality and presentation is exactly what one would expect at a quality four star with plenty of good options.
The poolside service from Daniel was truly a highlight with his tireless effort and 10/10 customer attention. The tile in the pools is getting tired and needs attention and I’d stay away from Pedro in the Mexican restaurant as bad service can spoil a meal. Overall, definitely will return as I’m confident that Barcelo and the excellent Karmina staff will continue to work to keep the resort top quality and the guests happy!
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bkarmina19, Guest Experience Manager. at Barceló Karmina
Responded Mar 10, 2020
Dear William64inyyc: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Please accept our sincerest apologies for the imperfections you describe in your review, we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this hotel is horrible they truly do not deserve 4 diamonds, they did not allow early check in, the mini bar room was not stocked up, the lady’s at the front desk like Vanessa Flórez and Ysvel something are extremely rude & not helpful at all did not let us know where to find out hours of place, locations restaurants, they did not have any amenities in the room as lotion, qtips, etc. when I did ask for them, they brought them in a zip log bag and I took the box out and the QTIPS WHERE USED! Their is yellow all over them. This place is disgusting and refuse to take care of you how a 4 diamond should.
The food is horrible has no flavor, the all inclusive only last part of the day because at night you can’t have room service! and it was never stated on their website!
I’m honestly just being honest about all of this so you guys don’t make the same mistake we did!
The food is horrible has no flavor, the all inclusive only last part of the day because at night you can’t have room service! and it was never stated on their website!
I’m honestly just being honest about all of this so you guys don’t make the same mistake we did!
Read more
Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mis Mejores Vacaciones En Manzanillo, Agencia/Consultora at Barceló Karmina
Responded Dec 29, 2020
Dear TFG98, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Karmina, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Are check-in is at 3 p.m. and at that time you are given the room keys, but in case you arrive earlier by 12 p.m. you can have access to the main areas like pool, beach, bar and snack. At this moment all amenities have been removed from the room due to the protocols we have. We also regret that our food couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards, Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was beautiful however the service not good. 1. Checkin took about two hours 3. We had to move rooms three times, we had been quoted and charged different prices, after speaking with manager all he could do was extend our check-out time which didn’t help us since our flight was leaving in the morning. 4. Only two restaurants to choose from plus waiting in line 5. They were short staffed in serving drinks by the pools so that was a rare option 6. Waiters would often forget to bring you your drink during meals 7. We expected to have some kind of nice event for Mother’s Day however a flower was what was given and the movie Frozen was shown for the night event. 8. The resort did not offer the COVID test so we had to go to the airport to take it. My family and I travel a couple times a year, this was our first time staying at a Barcelo and it does not compare to other resorts we’ve stayed at, we will not be staying or recommending this resort to others in the future.
Read more
Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Icsallana Junes, Propietario at Barceló Karmina
Responded May 31, 2021
Dear rachelmY9871LN, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your stay at our Barceló Karmina hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. In regards of the lineas of our restaurants, this is due to the procedures we have implemented, like checking our guest temperature, giving antibacterial gel and shoe disinfection. The hotel does offer a special price for the COVID tests which will be covered by the guests. The appointment is made through our reception teams, 24 hours prior to the test and the day of your appointment the laboratory in charge will come directly to the hotel. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best Regards, Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes they do. If you email the hotel they are very responsive. Buena suerte!
Hi there! I'm not sure about the premium room, I only stayed in the 1 bedroom and that room was pretty big in space. But I'm sure they have a room like what you need. Here is their website that I booked through. I believe there is a number to call directly. Hope this helped
It won't allow me to post the link so just Google
barcelo and you can see there website.
They offer laundry services. But no laundry room for you to use yourself.
…
"The food is not the best compared to other locations. The music does carry till 2am from the club so if your a light sleeper be aware. "Read full review
"During high season make sure you getup early to reserve a beach chair before they are all gone."Read full review
"One thing I will say.. if you have mobility problems, tell them at check in that you need a room near to the elevators. "Read full review
…
PRICE RANGE
C$270 - C$445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo karmina palace deluxe hotel manzanillo, karmina palace manzanillo, barcelo hotel karmina palace, barcelo hotel manzanillo
FORMERLY KNOWN AS
Barcelo Karmina Palace Deluxe
LOCATION
MexicoPacific CoastColimaManzanillo
NUMBER OF ROOMS
324
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingBarceló Karmina - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Barceló Karmina
Which popular attractions are close to Barceló Karmina?
Nearby attractions include Casino Riviera Manzanillo (0.7 km), Erika De Anda Shop (0.6 km), and Sunset Lounge Manzanillo (0.7 km).
What are some of the property amenities at Barceló Karmina?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Barceló Karmina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Karmina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Barceló Karmina?
Conveniently located restaurants include Legazpi Restaurant by Brisas, El Terral by Brisas, and Los Delfines.
Are there opportunities to exercise at Barceló Karmina?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Barceló Karmina have airport transportation?
Yes, Barceló Karmina offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Karmina?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Karmina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Karmina?
The staff speaks multiple languages, including English and Spanish.