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About
3.5
#40 of 121 hotels in Monterrey
Location
Cleanliness
Service
Value
Located downtown, the Crowne Plaza® Monterrey provides its guests with a convenient location in the best area in town. Found near the main avenues such as Constitución and Morones Prieto, the hotel provides you with easy access to several cultural and toursits attractions.Either if you're here on business or leisure, CONVEX and CINTERMEX convention centers are a short distance from the hotel. If you feel like discovering and enjoying Monterrey, a few minutes away from the hotel you will find the Contemporary Art Museum, the Mexican History Museum and the famous Macroplaza. Enjoy a day filled with entertainment at the Sesame Street themed park, enjoy a long walk at Paseo Santa Lucía or take a bike ride at Parque Fundidora.Try the delicious menu at our restaurant La Ventana or relax at the spa and the heated pool with an amazing crystal ceiling, which provides you with an amazing view of the sky. Other amenities include a tennis court, pool table, sauna and Fitness Center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We spent the afternoon and night here. Check in was fast and courteous. Room was large, clean and comfortable. Housekeeping did a good job. Management should buy new towels, wash cloths, etc. As thrill are becoming grey with age. Due to Covid, restaurant was closed. Room service menu had a big variety. Service was fast and polite. Food was very good.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's a great hotel. The receptionists are very friendly. I made the reservation online for four people, a double room, it has a beautiful view. It has several facilities such as a warm pool, a restaurant, etc. Without a doubt a good option for vacation.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enjoyed this hotel. Centrally located. Pretty safe area. As always, just be aware of your surroundings. Very nice staff, free internet and multiple restaurants in the hotel. Some are rather pricey. Cigarette smoke can be annoying in a couple of the restaurants. If it is an issue, stress it up front. Upon arriving, I was brought directly to my room and check-in took place in my room. They unloaded my luggage and carried it just inside the doorway. This took roughly 15 seconds. I followed my luggage and the concierge greeted me by name and took me to my room for check-in. They must have made the effort to read my luggage tag quickly. The personal attention was very impressive. The in-room check-in was quick and private. Once checked-in, you are already in your room. Most of concierge staff speak excellent english. Best staff I've come across in Monterrey. They will help with any needed details for the cab drivers and will even negotiate cab fares up front for you. They give excellent, detailed directions. If something is not right, they will go out of their way to fix it if possible. This is an atrium type hotel. Live music in the evenings. Kind of loud. Thanks to a second in-room door, it muffles the sound to a level that can be ignored. Ice machines exist using purified water. English tv selections are above average. No in-room safes.
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Date of stay: March 2006
Value
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was rebooked to this hotel by Hotels.com as the Galeria Plaza was under construction and they overbooked the hotel. The Premium rooms here are supposedly on the lower level where it’s very noisy. The view from the room is obstructed by the tilted roof of the pool below that’s also very noisy. The room is very outdated for a “4-star” hotel. The sheets on the bed are too small and come off when you’re sleeping. The thermostat is from when they first built the hotel no proper settings. Phone doesn’t work can’t call front desk, housekeeping, or room service. Closet is very tiny, their own hangars don’t even fit. The ironing board is stained and not from burns like normal. The shower head is only works on one setting, the attachment to it is rusty and don’t work. Shower curtain rod is barely hanging on and best part is lukewarm water at best.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Nice breakfast buffet but that’s it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Monterrey, an IHG Hotel
Responded Oct 15, 2023
Hi 374jaimef, Thank you for staying at Crowne Plaza Monterrey. We value your business and appreciate you allowing our hotel the chance to host you! I am sorry to learn about the issues you encountered during your stay. As our guests, we want to do our best to ensure every detail of your stay is top-notch. I have shared your feedback with the hotel management team for needed actions to be taken to improve future guests' experiences. I also sent you a private message to follow up and obtain more details. We hope that you will give us another try to provide you with exceptional accommodation on your next visit! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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The worst experience EVER from start to finish! Came here for Mexio Metal Festival Waited 3 hours for lugge (not hotels fault) Check in at hotel was absolutely atrocious, The staff appeared inexperienced, people sitting at beautiful tables eating no more then 20 feet from us, i could of just sat with them till they finished processing our checkin! Huge language barrier, ( not hotels fault but some sorta translation would been good) We were told we had to move rooms next day as one was on points and rest of was on CC, for the exact room type so i said ya no not happening! We went to the mini lounge of 6 chairs (bartending staff AMAZING) only to be told we cant charge to our room, back to desk we go to be told oh we have cc on file but i need to see it, not my problem, you got it at check in, then she said my husbands passport was reported lost/damaged. But finally got that sorted out ! (Now we are 3 hours into our hotel stay) we have no hot water and safe does not work! Go to order food for 1 clubhouse 1 hamburger (cooked well) 1 soup Burger went back raw and clubhouse didnt show up but on the ticket they had one clubhouse and one soup 🤦🏼♀️. All in All what a effen disaster This is only the first nite!!!!!! And we are diamond elite members! Restaurant for breakfast well they had no clue wtf we we’re doing, we asked of we could sit and order orange juice That took 30 minutes
That night we ordered. 2 clubhouses and 2 soups Waited over an hour for it Next morning ordered 2 breakfasts on phone lady put me on hold sat there 20 minutes Husband went down he wrote it down 60 minutes later eggs showed up The only good thing about this place is 2 men Staff at small mini bar and our bell concierge guy! This will be the only picture I add to show them they deserve recogniion for their outstanding work!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Monterrey, an IHG Hotel
Responded Dec 2, 2023
Hi Ashlie T, I am glad to have been a host to one of our valued guests. Thank you for choosing our Crowne Plaza Monterrey and for sharing your thoughts about your visit. I hope you enjoyed the Mexico Metal Festival. We’ve thought of everything to help our guests unwind and rest easier. I'm sorry to learn about what happened during your stay. I have shared your comments with our hotel management team to serve as a reference for improvement. I also sent a private message to get additional information. I hope you give us another chance to turn things around the next time you stay with us. All the best, Glaiza G. Case Manager IHG Hotels & Resorts Service
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Terrible hotlel in every way. Room keys did not work multiple times each day. Breakfast choices were two items and fruit. Television in all rooms were mostly "snow". Bar closed by 7:30 each evening. Even by Covid standards, this was a terrible hotel, and I see no reason to go back.
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Date of stay: April 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They seem to have a central heating system which is always off. You can ask for it to be turned on but they only do it for a couple of hours then you wake up freezing again. Is NOT a one time thing, Ive stayed here several times (not my choice off course as I hate not having a heater or a/c) and it’s always the same problem.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Don’t stay here unless you like to be cold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Monterrey, an IHG Hotel
Responded Jan 23, 2021
Hello Lightbug25, Thank you for your stay and for taking the time to leave us feedback. While I am glad that the hotel cleanliness met your expectations, I am sorry to learn about the issues encountered with the heating system. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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What a treat to stay in such a first-class hotel! It was absolutely beautiful, with many amenities. The room was spacious, had plenty of hot water, great water pressure, super cold A/C, and a comfortable bed. I wish all hotels were this nice and clean.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is an old and careless hotel, noisy and expensive. The staff have a good attitude but the rest of the experience is horrible. No good food, is a noisy hotel, they allow loud parties, no guest orientation, the F and B is a mess, no maintenance and filthy facilities.
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Date of stay: May 2024Trip type: Travelled on business
Room Tip:Is not the best option
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Monterrey, an IHG Hotel
Responded May 25, 2024
Hi GabrielMatarasso, Thank you for staying at our Crowne Plaza Monterrey. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. New modern express productivity, efficiency, and performance, as well as comfort, warmth, and relaxation, are what we offer. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to enhance our services and facilities. I hope you give us another chance to host your next visit, as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Dominador R. Case Manager IHG Hotels & Resorts Service
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Four of us checked in at 11:30pm and were met with a smiling staff, with our reservations already processed, and were whisked up to our hotel room. The rooms were very nice. Double doors to the outside atrium were crucial. It turns out, as other reviewers have mentioned, the band was playing and you can hear it in your room.
We decided to have dinner and take in the music. It was actually great. The three women singing and dancing were just campy enough to make it a truly enjoyable evening. The restaurant menu, available 24 hours a day, was limited but passable. I went for the Mexican fare, tortilla soup and enchiladas, both of which were excellent. My colleague went with the pizza which was not up to U.S. standards. The second act came on around midnight and played until 1am, which was also last call in the hotel.
Back in the room, the bed was extremely comfortable and the work area was functional. The TV channel selection was extensive, which was a nice change from the rest of the week in Mexico City and smaller towns.
If I had to complain, The $3.00/min phone calls hurt a bit. Apparently Verizon cell phones work in Mexico so you may want to stick to that.
In all, a highly recommended hotel in the $100 range.
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Date of stay: June 2006
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Estimada Grecia A por supuesto puede hacer su reservación y pagara al moneto de su llegada, puede usar este medio para reservar o al 01 8000099900
Gerencia General
There are more places to choose from in the Monterrey area.
PRICE RANGE
C$146 - C$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza monterrey hotel monterrey, monterrey crowne plaza
LOCATION
MexicoNorthern MexicoNuevo LeonMonterrey
NUMBER OF ROOMS
403
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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