Crown Villas have from 3-4 bedrooms that can occupies 6/8 ADULTS. Cost of a villa is $5,000 per WEEK regardless of number of occupants. Every villa has a pool. All-inclusive fee is $95 - 135 per person per and kids from the age of 3-11 $48 - $60 per day depending on season and includes breakfast in the villa each day. Royal Suites have from 1-2 bedrooms that can occupies 4/6 ADULTS. Cost of a royal suites is $2,500 per WEEK regardless of number of occupants. All-inclusive fee is $85 - 110 per person per and kids from the age of 3-11 $45 - $55 per day depending on season. Sunrise Suites have from 1-2 bedrooms that can occupies 2/4 ADULTS. Cost of a sunrise suites is $4,000 per WEEK regardless of number of occupants. All-inclusive fee is $95 - 135 per person per and kids from the age of 3-11 $48 - $60 per day depending on season. Presidential Suites have from a Studio, 1-2 bedroom 4/4/8 ADULTS. Cost of the Presidential Suites is $3,250 per WEEK regardless of number of occupants. All-inclusive fee is $85 - 110 per person per and kids from the age of 3-11 $48 - $60 per day depending on season.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Spanish
Location
Lifestyle Tower, Cofresi Beach, Puerto Plata 57000 Dominican Republic
Lifestyle Holidays Hotels And Resorts
1,076 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Overall, we had a very good stay at LHVC, Puerto Plata. We had 1 Villa and Two, 2 bedroom Suites for the 12 adult children and significant others in our group. The check in was very easy and the bill was what was expected. This was a very nice start. Natali Belen at the Villas reception did a great job communicating with us every day. She also arranged all our dinner reservations. She was amazing. Our housekeeper, Yanina Garcia was also amazing. She was helpful and adapted the breakfast she cooked to what we liked. Segundo at the VIP beach was very helpful and took great care of us. We brought a good amount of tip money (in small bills) and were very generous. This obviously helped the service we got but we also felt like we were helping people out right now as many were out of work for awhile or are only working part time. Unlike other all inclusive we have been too, every restaurant we ate at this property was very good. Each was unique and authentic. The only negatives were: the booze you get is the bottom shelf and not good. Only in the VIP areas could we get the “top shelf” which was Johnny Walker Red, Malibu and Stolis. Not great but ok. Also, we were harassed constantly the first 2 days to go to one of their time share presentations. We finally went just to get them off our back and it did stop after that but it was an hour of our life we can’t get back. Also the Spa people are constantly harassing you every day to buy services. The Spa was expensive overall although 2 couples from our group got a one hour couples massage for $150 which was reasonable. For transportation, they will bring you from the airport to the resort for free, but they charge you $55 for the return trip to POP. We arranged our own transportation and also did our day trip (to Blue Lagoon) through Dominican Atlantic Transfers. Barney was awesome and we had an amazing day. His prices are much better than what the resort offers for both day trips and airport transportation. Overall, we had a great experience and would go to this resort again.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Jan 28, 2021
Dear guest, Thank you for your review and for taking the time to write about your stay at The Villas. It is of great importance to know our guests experience in order to improve our services. Thank you again for your detailed review, it is very useful for us to know your opinion. It would be a pleasure to host you again in the future. Best regards, The Management
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Believe the negative member reviews. Crown Villa members since 2013. Yet, we were placed in an old house outside the Cofresi property gate, not in the CV area I paid for. Front line staff are generally great. Beaches and cabanas are decent. Food is mostly good. Drinks are tasty but watered down. Management staff are worse than used car salesmen, and the “concierges” are nothing but lying pimps hustling to bring you to the Tower for the upsell. The first one of this trip showed up a day late, lied about booking us dinner reservations and ordering our house liquor, and never showed his face again after I refused to go immediately to the Tower with him. Good thing I double checked dinner reservations in person in customer service or we would have been stuck eating buffets all week. By the way dinner reservations are suddenly cut to 3 per stay when we were sold nightly dinners. Why? “The contract doesn’t guarantee exact number of dinners.” What a load of double talk crap! Then when I went to pick up the house liquor myself from the liquor bodega near the Tower, I was told I had already been there - the scummy “concierge” picked up my order and kept it for himself! After giving her a piercing look, the bodega lady did eventually give me my liquor, which is now down to 3 bottles (2 hard and 1 soft) instead of 6 of whatever I wanted (and no more whiskey). And the villa beers are all Coors light when in past it was Presidente and Heineken. The “concierge” who showed up a couple days later came around the back of the villa and peeked in the sliding doors like a peeping Tom when we didn’t answer the door and helped himself into the house! Ducking creep! I told him to scram like the rat that he was! If this was back home I would have shown him the business end of my home protection unit. The third guy pretended to be there to help with our complaints and promised he was taking me to the Tower to fix things. Not! He disappeared as soon as he dropped me off at the Tower for the upsell speech. They will promise to sell you their first born child to get you to go. And the service philosophy is blame the customer. They bring the wrong entree at dinner? Oh you must have given the wrong order. Booked separate massages for father and daughter but they try to put you in the same room? You didn’t ask for separate rooms. The gaslighting by these people is worthy of a bad mystery novel. They never heard of “the customer is always right”! Every time we’ve returned our services get cut less and less and the hard sell is all they care about. Why would I keep throwing money away to get screwed time and time again? Provide excellent service for what I already paid for first CONSISTENTLY and THEN maybe I will consider paying more for even BETTER service. Instead it’s all backwards. They say “give us more and more money so we can give you less and less”… OK now you can have your bot answer with the standard “ Thank you for your comments which are so important to us” B.S.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip:Get everything in writing first and read the fine print. If you’re still not put off then sign....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Apr 13, 2022
Dear guest, Thank you so much for taking some time to express your impressions during your stay at The Villas. Your review and comments are very appreciated by us in order to improve our operation. Thank you so much for your opinion. Best Regards The Management
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I can’t write everything I’d like to because this forum doesn’t give us the space. However, after reading all the reviews, I was pleasantly surprised by the experience we had. All of the staff we encountered were helpful, friendly and courteous. Our concierge, Natali, was amazing and went over and above for us. Our housekeeper Judith took good care of us and cooked us breakfast in our Villa each morning. We loved the bartenders at the concierge, Ana and “Happy Happy”, they were so fun and friendly! The accommodations were spacious and clean, however, they are in some need of updating. Nothing we couldn’t live with. The weather was amazing, the pools were clean and any concerns we had were addressed. We enjoyed the cabanas on the beach but in order to reserve one, we had to be there at 8am to stake our claim on them. It would be nice if they could be reserved in advance.
There is a very hard push for you to do the “tour”, like nothing I’ve ever experienced, several staff members hunted us down at the pool and beach to try to sell us the tour. We already own a timeshare and were not interested. No was not an answer they accepted.
The food was OK. Some restaurants were better than others. Our group enjoyed the Mexican restaurant and the Blue Mermaid (?) Caribbean grill the most. The Casablanca buffet was also a great lunch option and wasn’t bad. The food didn’t WOW us, but it wasn’t awful either.
The drinks were tasty but DEFINITELY watered down. We overheard other people at the resort discussing it as well. For the most part it seems to be bottom shelf liquor, but watered down. After several drinks/shots or glasses of wine, we never felt the effects we normally would. We ended up purchasing some liquor and wine at the duty free shop and drinking it in our Villa. Pretty disappointing as thats why most people elect all-inclusive stays. The liquor/wine we purchased was about double the cost of what it would be in the states.
As a small business owner, I understand that the last few years have been difficult on business. However, for me, it is how a business handles the things that “go wrong” that makes or breaks them. I think that overall, the staff did an amazing job at making things as pleasant and fun for us as possible. Our family vacation was relaxing and fun and we didn’t want to come home!
I am wondering if the RCI exchange customers get different treatment than those just booking directly through the resort.
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Review collected in partnership with RCI
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Mar 23, 2022
Dear guest, Thank you for your kind review about The Villas, its facilities, staff, and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. We have taken all your observations into consideration and shared them with the involved departments in order to detect possible shortcomings and opportunities for improvement. We will also be sharing your kind words with the mentioned staff, thank you so much on behalf of them. Thanks again for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit as enjoyable as the first one. Warm Regards, The Management
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We have been going to the resort for over 6 years now, bought in, upgraded 4 times now chairman members, every time we go they have added a new level above ours and they have changed what you get for the contract. You see the contract says they can change it at any time. So you sign to pay and they sign to provide nothing! Now there is a 30.0 a day per person for members cleaning fee on top of the rising all inclusive fees. DON'T FALL FOR IT! The contract isn't worth the paper it is written on.
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Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Nov 6, 2020
Dear guest, Thank you very much for the time you took to share your review with the TripAdvisor community. Please rest assure that we take all reviews as an opportunity to detect possible shortcomings and chances for improvement. We would like to apologize for any inconveniences that you may have experienced; we sincerely regret that we were not able to fully meet your expectations. With best regards, The Management
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Went to Lifestyle with extended family for a Thanksgiving holiday. It was uncrowded and we felt very safe as all staff wear face coverings and there was plenty of sanitizer. The beaches are pristine with plenty of sun, or shade, depending on your preference. Almost all of the staff were exceptional and so happy to have guests. They had reopened a few days earlier so there were a few minor mechanical problems but those were all resolved very quickly.
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Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Dec 24, 2020
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted on the TripAdvisor are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay at The Villas. Your comments encourage us to continue improving our services. Thank you for staying with us and we look forward to be able to welcome you back. Warmest Regards The Management
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I went here with 7 other friends and 4 of us got sick. The ones that did get sick 2 of them didn’t feel well upon return. This place was a beautiful location, but the beaches had garbage on them and were very crowded with beds. The villa we stayed in was pretty, but run down. I would not come here again. I’m not a fan of the all inclusive. You have to be so careful about everything you eat it’s not worth it. I love traveling, trying new things and an adventure. This place is not it. It’s not that I even think it’s necessarily this place, I just believe your taking a risk going here at all. I would not go back.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Mar 9, 2020
Dear guest, Thank you so much for taking some time to express your impressions during your stay at The Tropical. Your review and comments are very appreciated by us in order to improve our operation. We very much regret to listen that some of your group got sick. Please take in consideration that there are many factors that may contribute to sickness specially eating out of the resort on excursions, healthy issues of each person, alcohol beverages, etc. It is important to mention that we do have very strict hygiene standards which are supervised by our internal Quality Control and audited on monthly bases by an external internationally known company - Preverisk. This company audits a major number of hotel chains and tour operators doing business in the Dominican Republic, Europe, US as well as Canada which all have access to the results of these audits. Our records do not show deficiencies that might indicate a risk to our guests' welfare and water and food provided by the resort are perfectly safe. Thank you so much for your opinion. Best Regards The Management
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Where do I begin? Bedroom ceiling was leaking so room was musty!!!!! Master suite what master suite!!!! The shower had no water. It was more of a drip drip. I had to wash my hair in the outside shower by pool. We paid 5,000 dollars for the week for 5 people n couldn’t get a decent shower!!!!!! Air conditioning was on the fritz. Villa didn’t have a parking spot for golf cart.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management T, Manager at Lifestyle Holidays Hotels And Resorts
Responded Jan 10, 2020
Dear guest, Thank you so much for taking some time to express your impressions during your stay at The Crown Villas. Your review is very appreciated by us and your comments very useful to improve our operation. We have taken all your observations into consideration and share them with the involved departments in order to detect possible shortcomings and opportunities for improvement. Thank you so much for your opinion. Best Regards The Management
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The resort does not deliver through with it’s promise. The slogan of “tell only your best friends” is funny because I wouldn’t tell my enemy to stay there. We stayed in a 3 bedroom villa that was booked through the timeshare exchange program. Since we were not owners who had purchased or upgraded while there, dining options were limited and we did not qualify for a golf-cart. The food at the restaurants that we “qualified” for was hit or miss. Ironically the Dominican restaurant was the worst. The property is VERY large so getting around without a golf-care is not easy. We had to call for transportation often which meant we had to wait up to 30 minutes for it to arrive sometimes missing our dinner reservation. All that aside, the villa needed substantial upgrades. There were cracks in the wall from the ceiling to the floor in the bedroom. The mattress was rock hard and the pillows were made of cotton balls. The A/C in one of the bedrooms stopped working on the same day that we lost hot water. After repeated calls, someone came to fix the hot water but not the A/C. The cost of wifi was $45 per device (for 1 week) which I personally think is ridiculous especially since we had to pay $845 for the all-inclusive fee for someone who never made it on the trip due to a cancelled flight.
As an experienced traveler, I would say this is among my worst traveling experiences and I would not recommend staying here.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Jul 13, 2022
Dear guest, Thank you for choosing us as your holiday destination and taking part in your valuable time posting this review of us on TripAdvisor. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and discrepancies. Please be assured that we have already informed your comments to all relevant departments of the Vacation Club and Hotel in order to follow up and improve our services and operation. We would like to apologize for any inconveniences that you may have experienced; we sincerely regret that, on this occasion, we were not able to fully meet your expectations. With best regards, The Management
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Lifestyles Resort is amazing. The grounds are gorgeous, the food is delicious, but above all else, the staff is beyond excellent. Two of our favorites were Lilo and Pedro at the pickleball courts. They were an absolute joy and we felt blessed to share in their energy. They went above and beyond to make us feel welcomed and they were incredibly helpful with securing court reservations and staying beyond their work hours so we could finish our games. They initiated a tournament that was great fun which allowed us to make some new friends. Lilo even provided trophies as the perfect souvenir for the event. It was a rainy week but Lilo and Pedro worked hard to get the courts dried and ready for us to play every single day. On the day of the tournament, they dried the courts twice so we could finish in the evening since we were rained out in the morning. When they were able, they played games with us and they were always gracious and fun. Laughter and fun occured every minute that we were there. Lilo and Pedro absolutely were our favorite part of the vacation. They are an incredible asset for this resort.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Dec 22, 2022
Dear Guest, Thank you for taking the time to write a review about your stay at The Villas. We feel really happy and motivated reading such a nice opinion about our resort, services, and staff, and appreciate that you have shared it on TripAdvisor with other future guests. We will be sharing your kind words with our amazing Lilo and Pedro!! Thank you so much on their behalf!!❤ It would be a pleasure to host you again in the future. Warmest Regards The Management
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We have been 4 bedroom Crown Villa Members for 11 years.
Highlights: Beautiful grounds, very friendly staff, good food, fun excursion.
Low-lights: Absolutely awful Crown Villa accommodations, no limo, golf cart died...see more below.
We were told there is an issue with owners not wanting to upgrade/fix villa issues. There is also a legal issue with Serenity Beach (our favorite beach) so that is closed.
We were given M5 Crown Villa which was filthy, noisy from street traffic, and was not in the Crown Villa neighborhood. It had crooked, old kitchen cabinets, a broken sliding door lock, and a broken lampshade in one of the bedrooms (when our week was up and we checked out we were accused of breaking the lamp and had to pay $150 after much arguing). I am limited here by the number of words allowed but I could go on and on. After complaining to customer service with a list of 18 issues and photos, we were moved on the third day to CV5. This villa was in the villa neighborhood within the resort, had a beautiful pool, view of the ocean, and was very clean (thank you Julia for cleaning and taking care of us). But...it had two big issues: the AC in the main room and master didn't work consistently unless maintenance came out every day to fix it and two of the toilets (master, and another bedroom) took anywhere from 3-12 flushes to clear everything from the bowl.
We had taken friends with us on this trip and were extremely embarrassed!
Read all the reviews and you will see a pattern!
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip:Ask for a "CV" villa in the "CV" neighborhood. Beware of an "M" villa.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management Team, General Manager at Lifestyle Holidays Hotels And Resorts
Responded Aug 3, 2022
Dear guest, Thank you for choosing us as your holiday destination and taking part in your valuable time posting this review of us on TripAdvisor. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and discrepancies. Please be assured that we have already informed your comments to all relevant departments of the Club and Hotel in order to follow up and improve our services and operation. We would like to apologize for any inconveniences that you may have experienced; we sincerely regret that, on this occasion, we were not able to fully meet your expectations. With best regards, The Management
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Yes, Royal Villas are newer but the area they are in feels more like a subdivision , large buildings on small lots and built very close together.
Crown Villas are the original villas built in an lovely Spanish style with large lots and mature landscape, large Royal palms amongst it. Spacious porches and cabanas for relaxing and dining. You really get that tropical vacation feel.
Quite a few have been recently re-sold and undergone much needed renovations but some are still in need of doing so. That’s why there is such a difference in some of the reviews.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Lifestyle Holidays Hotels And Resorts?
Many travellers enjoy visiting Fortaleza San Felipe (3.6 km), Casa Museo General Gregorio Luperón (4.4 km), and Logia Masónica Restauracion No. 11 (4.4 km).
