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About
4.0
#7 of 32 hotels in Akasaka
Location
Cleanliness
Service
Value
ANA InterContinental Tokyo is a luxury hotel with vibrance and elegance that reflects the city itself. The buzzing energy of the lobby mirrors our famous city streets, while our 12 on-site restaurants deliver exceptional world-class dining experiences for which Tokyo is famous. Step into sophistication in our Club InterContinental for a reprieve from the hustle and bustle outside, and enjoy a calming, comfortable stay in one of our 884 guest rooms.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The ANA InterContinental Tokyo garners acclaim for its immaculate cleanliness and well-maintained spaces. The hotel's prime location is a hit with guests, nestled close to Tokyo's bustling business district and vibrant nightlife, with excellent access to transit. Spacious modern rooms with breathtaking views receive praise, though opinions on their size and style vary.
Service at the hotel is generally celebrated for its professionalism, although busy periods might lead to slower response times. Opinions on value and amenities are mixed, with some guests expecting more from a luxury establishment.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Helpful
Amenities
Satisfactory
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Upon arriving at this hotel I was greeted by staff members who assisted with luggage from the Taxi. Stepping into the lobby it was very grand and staff were very pleasant and welcoming. I noticed there was nowhere to sit unless you go into the restaurant or café on the ground floor.
Location wise this hotel is very close to a subway station (Tameike-sannō) and taxis are plentiful with one always available. It is in the Roppongi District and is a good base to get to most tourist destinations. It is also not too far from the famous Imperial Hotel in Tokyo and also Tokyo Station.
Checking in at the Ambassador desk was excellent. I did not get the staff members name but she was certainly very helpful and informative speaking fluent Japanese and English and acknowledging IHG status and informing of all available benefits and amenities and assisting with luggage storage until the room was ready. (which was actually very quickly) Luggage was later bought up to our room ready for us before we arrived.
While we were waiting for our room we took the opportunity to try the lunch buffet at the Cascade cafe on the ground floor and I had to say I was very impressed with the quality and range of food and the waiter service for a buffet. This hotel actually has a large number of restaurants and bars of different cuisines including Japanese, Chinese, Steakhouse and more and also of course an Intercontinental Club lounge. We also had breakfast at the Cascade café which I am pleased to say also had a large variety of choices and excellent service. Notably much more busy during breakfast service than the lunchtime.
The upgraded suite we were given was of a very large size and certainly humungous for Japan hotel room standards. The interior was very modern and the view from the room was nice and even better at night time being that we were on a very high floor. The room was split into three separate areas all separated by sliding doors, A living room, Bedroom and bathroom/toilet with separate walk in shower and bath tub. When all the sliding doors were opened the suite seemed very spacious.
I didn't have time to use the pool but I did manage to see it from above, it looked very large. Likewise did not have time to use the club lounge on this occasion however I wanted to have a quick look to see what is was like. During our quick visit I was greeted by some of the most courteous and polite club lounge staff I have met across the world at InterContinental's. This is definitely one of the nicest and largest Club lounges I seen in an Intercontinental and on my next stay I would certainly make use of this. One of the things to note is that all the bars in the hotel were all closed early so we was unable to get a drink relatively early around 10pm. Might have been that particular day of the week.
Upon checkout the staff member at the ambassador desk Hiromoni Nagano was excellent and assisted with the check out process swiftly and helped me to get a taxi for my onwards destination. This left a very good impression of the Intercontinental ANA Tokyo. When back in Tokyo I would definitely consider this Intercontinental again!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Try to get Club lounge access if you can
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Jul 10, 2023
Dear Travelfrog21, Thank you very much for your taking time for the review and we would like to express our gratitude for choosing ANA InterContinental Tokyo as your preferred venue of accommodation. It was a great pleasure to have you as our guest and we are extremely glad to read that we were able to offer you a very pleasant stay. We are especially thrilled to read your compliments about Ms. Hiromi Nagano who is committed to providing helpful, thoughtful and personalized service and it is so much appreciated when our guests recognize our earnest efforts to please each and every guest. We will be sure to share your feedback with our teams, her supervisor and our training team who continuously encourage our colleagues to be customer oriented. Thank you for your highlights. Travelfrog21, needless to say that we are very proud that you are our best Ambassador and we would like to thank you very much once again for investing your valuable time to share your experience with us. Your feedback is extremely helpful in our pursuit of total guest satisfaction as it allows us to make sure we maintain our high level of service and hospitality towards all our guests. Please rest assured that we will not rest on our laurels and will continue striving for improvements. We are looking forward to welcoming you back to ANA InterContinental Tokyo in the near future. Warm regards, ANA InterContinental Tokyo
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The hotel is perfect . Helpful staff , service is fast and check in is seamless . It’s one if my favorite hotels traveling. The Restaurant in the lower lobby is fantastic breakfast, lunch or dinner you will not leave hungry or unhappy . Plenty of places to walk to and is centrally located . You will not be disappointed .
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had an exceptional stay at this lovely hotel. Particularly recommend the club level rooms, which are remarkably good value if you are likely to take advantage of breakfast, afternoon tea and evening hot canapes, buffet and cocktails in the lounge. We loved it - all the staff tended to us so meticulously, and supervisor Yasuyo was extraordinary.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Apr 3, 2023
Dear JMD204, Thank you for taking a moment to reflect on your recent stay experience with us at ANA InterContinental Tokyo - we do appreciate you choosing to stay with us for your trip to Tokyo. It is excellent to read that you took delight in the service provided to you by our team of colleagues and Yasuyo and foods served at the Club Lounge. We know they will take great appreciation in your acknowledgement of the service that they provided to you. JMD204, thank you for your review and we do hope we can welcome your return next time your travels bring you to Tokyo. ANA InterContinental Tokyo
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I was in Japan on business and had to quarantine for two weeks upon arrival to meet government requirements. This meant I had to stay inside my hotel room for the entirety of the two weeks.
Check in was fine. The staff was friendly.
The room was very dated. It was something I would expect from a more run down holiday inn express, not a Intercontinental branded hotel. The chairs were so old one of them collapsed while I was sitting in it watching TV ( I weigh 165 lbs). When I made my reservation there was no option to select a modern room so I guess it's luck of the draw.
I had to order out for my meals since I was required to stay in my room. I ordered three or four times from the hotel menu and was very disappointed in both the quality and quantity of the meals. I used Uber eats for the rest of my meals but the hotel charged a 500 yen "convenience fee" every time I had food delivered. This bothered me as it came across as a straight money grab taking advantage of my situation.
I've been a platinum member with IHG for like 8 years but received no acknowledgement or benefits for being such.
I was in Tokyo for three months for work. I had planned staying at the ANA for the entirety of my trip however after this experience I elected to move to the Hilton on Odaiba where I had a much better experience.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Official ANA InterContinental Tokyo, オーナー at ANA InterContinental Tokyo, an IHG Hotel
Responded Jul 25, 2021
Dear ares2902019, Thank you for providing us with an opportunity to hear of your recent experience at ANA InterContinental Tokyo. As an IHG Rewards Platinum Elite member, we appreciate your continued loyalty. It seems there were a number of areas that fell short of expectations and I am grateful you've let us know. Kindly be assured that your feedback has certainly been shared with our team to ensure we can continue to improve on our service and product offerings. Again, thank you for your constructive feedback and we hope to welcome you on another occasion. Best regards, Charlotte Holtmann Hotel Manager ANA InterContinental Tokyo
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DO NOT TRUST THE 5 star rating. This hotel is old, dated, and filthy. We had two rooms here for our family of five over Christmas & New Year. Black mold encased our toilet and bidet, and the sink had pink mold. Due to the run down condition of the bathroom our room never stopped smelling bad, like sewage. There was caked-in dust all over the room, some of which I was able to remove with some tissue. Why doesn’t the housekeeping take care of such simple details?
Amenities were deeply lacking. Cigarette smoke throughout common spaces. Noisy due to thin walls.
Halfway through our stay, the staff removed our rollaway bed from a room they assigned us incorrectly to begin with (they needed OUR rollaway for another guest, apparently)— how did they expect my husband and two teenaged sons to all sleep in one king bed after that? Why did they assign us rooms with king beds to begin with, when my husband explicitly requested double queens? How do they think 5 people can even fit into 2 king beds? Staff responded indifferently, at best— we asked initially for a cleanup of the mold and odor remediation, which never happened during our stay. Only ONE front desk staff, named KRISTEL, proved somewhat helpful in getting my husband and sons moved to another room with two beds, but this necessitated their full move to another floor in the middle of our week+ stay.
We’ve stayed in many 5 star hotels, including previously in Japan, and in other Intercontinental properties across several countries. The ANA Intercontinental is not a 5 star hotel. Be sure you know what you’re in for with this place.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Do not stay here. Find a better place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Jan 10, 2023
Thank you for taking the time to provide us with your feedback following your stay in our property ANA InterContinental Tokyo. Our guests Ecomments are extremely important to us as they helps us to improve our service, ensuring that we deliver an experience in line with our guests expectations. I am sorry to hear that we had not met your expectations regarding the room cleanliness and the availability for rollaway - we do take constructive feedback seriously and I have shared your feedback with my management team to rectify. Thank you once again for the time to share your experience and I hope to welcome you back to the ANA InterContinental Tokyo in the not so distant future. ANA InterContinental Tokyo
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The service of the front line staff leaves much to be desired. 1) When we arrived at 2am, there was nobody to help us with the luggages. The bell staff was just standing behind the counter and looking at us. We noticed over our stay that it seemed to be the standard procedure for all guests regardless of time. This is unacceptable for a 5 star hotel. It should be standard service for the bell service staff to go out and help guests with their luggages. 2) When we asked the counter staff if she could help to store something in the freezer, her reply was that we should ask their in-house restaurant ourselves. Most 5-star hotels would have made the arrangements for their guests rather than tell the guest to go figure it out themselves. The staff basically do not extend help and we felt our stay was not very welcoming.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContin... O, Manager at ANA InterContinental Tokyo, an IHG Hotel
Responded Jan 19, 2020
Dear xtz1701, Thank you for sharing your experience at ANA InterContinental Tokyo. Please accept my sincere apologies that we did not deliver on your expectations and the disappointments you had encountered upon your arrival to our hotel. At ANA InterContinental Tokyo, we make every effort to ensure that all guests receive the utmost in service, and I am disappointed that you experienced otherwise. The constructive feedback provided by you allows us to enhance the level of service we aim to deliver throughout the hotel and your comments have been shared amongst the greater team. Significant follow up and retraining of our colleagues will be under-way to avoid this happening again to any guest in future. xtz1701, my team and I do hope to have the opportunity to welcome you and your wife back to restore your faith in our services again soon. Best regards, Charlotte Holtmann Hotel Manager ANA InterContinental Tokyo
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I got two rooms for this stay, one is club room and another one is mid floor room. Both are fine but club room is definitely much better and it is like another hotel. The room are clean properly. The staff in club lounge is very nice and care about your travel. We got help from the staff to getting screwdrivers to open our broken luggage lock, which is very thankful. Food in club lounge is very fine but you may need to go out for a ramen as the amount of food provided in Evening Cocktail Hour is really for Cocktail hour only, but the taste and quality is still matching as a five star hotel. The whole club experience is very nice that you can check in and check out inside the lounge to skip the line in the lobby and enjoy some snacks after long travel from the airport. The breakfast you can choose for guest with lounge is either lounge or 2F cafe. We tried both, not much excited/special for the lounge breakfast but the 2F cafe breakfast is a great surprise about the choice and quality of the food provided. It is definitely the best breakfast buffet i even seen in Japan. In room breakfast is also provided for club room but we didn't try out that. Talking about the location, initially we think the metro is a bit far away from the hotel, but in fact there is a bus "City01" right down the hotel that is going to Shibuya which is super convenience if you exploring the city and shopping area. Going to Roppongi is also a great choice with the bus as there is a lot of great food and shops over there. On the ground floor of the hotel also getting 24x7 supermarket, Convenience store, drug store, several restaurant which you can access. The bakery in the hotel also make great croissants that is a must try.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Jan 31, 2023
Dear charlie1099 Thank you for taking the time to tell us about your experience at InterContinental TOKYO. We are delighted to see that you had a positive experience at our Hotel overall. Thank you very much for your valuable comment feedback. Please know that your feedback is precious to us. We use feedback like yours to change our brand to improve the guest experience continuously. We hope you will allow us to serve you again in the future. Thank you for choosing InterContinental, and if I can be of assistance to you, don't hesitate to get in touch. Sincerely, ANA InterContinental Tokyo
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It’s so active and full of costumers. at first reception wise needs to do better when they tell you your room will be ready beyond the check in time although they provide you with a temporary and you reserve a suites, so the start was frustrating and I only booked for 2 nights. Good as it’s maintaining the IHG standard, and the underground station is just next to it. But the area is slightly far from the major shopping areas. They need to do better for there furniture and TV channels.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Outstanding friendly service in the heart of the embassy district in Tokyo. Ideally located with the metro station downstairs. Breakfast room service was delicious. Staff incredibly accommodating allowing me to use gym showers on the day I arrived when it was too early to check in. All in all an incredibly pleasant stay!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Oct 15, 2022
Dear Claire P Thank you very much for your review and reflecting on your recent stay experience with us at ANA InterContinental Tokyo. It is always our greatest wish to understand how our guests feel when they stay with us, so to read that you enjoyed a very good stay and that we were perfectly suited to your needs is just excellent. Thank you for sharing your thoughts and my team and I look forward to welcoming your return again one day soon. Kind regards, ANA InterContinental Tokyo
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Tokyo was our final destination after a two week rail tour of Japan. All of the hotels we had chosen were part of the IHG organisation as I am an Ambassador Member so am very lucky to get special privileges.
Sadly this one was something of a disappointment. The sheer size of the place (over 800 rooms I was told) led to a very disjointed experience. There was a huge lack of communication and whenever I made enquiries I got the distinct impression that the left hand did not know what the right hand was doing. A major part of the business appears to be air crew and whilst it gave the lobby a certain exciting ambience, the huge numbers meant you had to make circuitous joyneys to get past them and things became quite stressful.
The concierge desk was excellent. The team really knew their stuff and were extremely helpful. However there was often only one person on duty and that meant quite long queues to get information.
We visited the rooftop bar after returning from a baseball game on a Saturday nigt and got there about an hour before the advertised closing time (and last orders were half an hour before that). And they have huge notices telling you so we knew there would be no flexibility. The manager/host who 'greeted' us couldn't have been less interested. He tried to go through the welcoming motions but was much more interested in the time and how to get us out within the hour. The bar itself was lovely and had a great ambience, but most guests, like me, seemed a little disappointed to be ushered out at 10pm on a Saturday night. I can't guess how much takings the hotel misses out on by being so prompt and strict.
I could go on for hours about lots of little niggles like this but you get the gist. For what it is, an expensive high brand hotel in a major city, it really doesn't seem to care too much about individual guests and focuses on keeping the corporations happy.
You really could learn a lot from your branches in Osaka and Beppu which both know the importance of the brand. A sad end to a great IHG trip that left something of a sour taste.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Tokyo Official, Owner at ANA InterContinental Tokyo, an IHG Hotel
Responded Jul 28, 2023
Dear KirkbyBlue, We thank you for sharing with us your valuable feedback on your recent stay at ANA InterContinental Tokyo. It is with great regret to read that your stay with us was not to your satisfaction. Comments like yours are very important to us, as they help identifying opportunities for improvements. Pertaining to the issues mentioned, immediate action has been taken to further enhance product knowledge and improve the service attitude of our team members. Please be assured that these incidences do not reflect the usual high standards of our brand as we are constantly working to meet and exceed our Guests expectation. Unfortunately, this goal was not met during your stay and we apologize sincerely. We would like to assure you that it is our aim to deliver excellent services and quality throughout, and hope that your impressions during your visit will not mere you from staying with us in the future. It would be a pleasure to welcome you back to ANA InterContinental Tokyo during your next trip to Tokyo! Warmest regards, ANA InterContinental Tokyo
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