Presentation for the 2015 Life and Annuity Symposium in NY.
This presentation discusses the potential for life insurance to be disrupted by online distribution.
This document outlines an agenda for a webinar on digital and direct life insurance in Asia. It includes presentations from representatives of FWD, reinsurers, and digital life insurance companies in China and India. The document discusses FWD's direct-to-consumer strategy in Hong Kong and Indonesia, including building a customer database, engaging customers through various channels, and using customer data and analytics. It also covers questions and answers from webinar participants.
To meet customers’ needs and deliver profitable growth, insurers must embrace the potential of digital underwriting. Ninety percent are investing in the function, but are they making the right investments? This report proposes a practical plan to set underwriters on the path to digital transformation. It includes the attributes they need, how they can make better use of analytics, and new technologies worth considering.
The document discusses harnessing mobile digital technology to connect with clients through inbound marketing tactics. It provides an overview of the differences between traditional outbound marketing approaches that push messages versus inbound marketing that facilitates relevant, consumer-driven content. Examples of digital content types that can be used at different stages of the marketing funnel are also presented, from generating awareness to converting leads. The purpose of digital engagement in the insurance industry is discussed, focusing on keeping policyholders engaged through responsive digital experiences and enabling full transactions across mobile devices.
This document provides a summary of an insurance webinar discussing digital disruption in the Asian insurance industry. The webinar featured presentations from representatives of Bought By Many, an insurance aggregator, and Anthropic, an insurtech company, on their approaches to digital distribution of niche insurance products and using data analytics. It also included a presentation from AXA Assistance on providing insurance as a digital service beyond just claims, such as integrating health services. The webinar concluded with a discussion of how insurance business models and products are evolving to focus on partnerships, personalized recommendations, and adding value through integrated digital ecosystems.
The following presentation examines trends and best practices in Self Service, with respect to consumer trends, company strategies, tools and best practices in various industries.
We have reviewed the following types of Self Services:
Unassisted Self Service - where a customer can complete a transaction / receive the support he/she needs without requiring a human agent’s assistance at all. For example: online booking and ordering, online fund transferring, etc.
Assisted Self Service - where the customer can access the service at his/her own terms, but does require a human agent on the other side, for example: video tellers / conference calls, live chats with a live agent, email / SMS to an agent, etc.
A New Generation of Digital Health Customers by Alain PeddleThe Digital Insurer
- Ping An Health aims to improve healthcare experiences in China through innovative digital solutions like its Good Doctor platform which provides online access to doctors, specialists, medications and more (1 sentence).
- It seeks to manage healthcare costs by promoting prevention and chronic disease management using personalized plans, reminders and rewards to encourage healthy behaviors (1 sentence).
- Ping An has a roadmap to develop a more efficient and contained healthcare system through vertical integration of online and offline services and exploiting big data, networks and other digital tools (1 sentence).
Participated in Razer Fintech Inaugural digital hackathon from 15 - 17 May 2020. Competed with a crowd of 300 (100 teams) to emerge as top 20. Proposed a community-focused Insure tech solution, utilising gamification, rewards and community spirit to increase uptake of insurance products.
Max Life Insurance is transforming its agency and bancassurance channels through digital initiatives. For bancassurance, tools like a need analysis engine, mobile sales app, and online fulfillment have improved the customer experience, increased sales productivity, and reduced costs. For agency, digital recruitment tools, training apps, a mobile customer solution generator, and an agent portal are aimed at optimizing processes from agent recruitment to servicing. Early pilots of these digital tools indicate increases in productivity, conversion rates, and adoption across both channels.
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
EY Global insurance digital survey 2013 - Insurance in a digital world: the t...EY
Digital technologies are enabling and driving a massive change in consumer behaviors and expectations across every industry. Insurance is no exception: business models are rapidly changing in response, and insurers now need a different set of skills, cultures and measurements to prosper in this marketplace. To understand how insurance companies are grasping and exploiting the shift to digital, EY undertook a global industry survey during the second quarter of 2013. Participants in more than 100 companies in the Americas, Europe and Asia-Pacific told us how insurance companies are responding to the digital challenge. During this webcast, our Global Insurance Customer Leader, Graham Handy and a panel of insurance professionals discussed:
- How digital is reshaping the global insurance industry landscape
- How insurers should respond to the digital challenges
To watch the webcast, visit: http://bit.ly/177XhZv
To access the survey and additional information, please visit: http://www.ey.com/GL/en/Industries/Financial-Services/Insurance/Insurance-in-a-digital-world--The-time-is-now
Meeting the needs of today's digital insurance customerJosh Jandrain
This document discusses how insurance companies are meeting the needs of today's digital customers. It provides examples from Berkshire Hathaway Travel Protection and MetLife on how they have implemented digital solutions using the Salesforce platform. Berkshire Hathaway Travel Protection transformed their operations in 8 weeks by building solutions on the Salesforce platform to improve the customer experience. MetLife implemented a digital sales platform for their agents in Latin America using Salesforce to increase sales and productivity. Both companies achieved benefits like improved customer satisfaction, increased sales and efficiencies by leveraging the Salesforce platform.
Hugh Terry presented on digital insurance in Asia. Three major trends are driving change: technology is cheaper and easier to implement, data is more abundant and can power new business models, and consumers are more demanding. Insurers face disruption and need to transform existing models, create new models, or manage existing models. In Asia, opportunities exist to innovate in products, distribution, and customer experience through digital. Insurers must welcome multi-touch customers and leap ahead in digital product development to remain competitive. Leading insurers already have sizable digital workforces and are experimenting with innovation to transform.
The mobile channel is increasingly important to retail financial services firms. This is driven by a variety of factors, including the widespread adoption of smartphones, more powerful phone operating systems and,
crucially, the rise of Millennial customers.
In our February 2016 survey of online investors, 71% of Millennials indicated that they had logged into their
brokerage account using a mobile device in the past 12 months, compared to 44% of Baby Boomers. Further,
51% of Millennials said that their brokerage firm’s mobile capabilities were “very important” or “extremely
important” to them, versus 23% of Baby Boomers. Our recent surveys of retirement plan participants and bank
customers show similar generational differences. Collectively, these surveys suggest mobile will increasingly define the digital experience for financial services as Millennials become the industry’s core customer base.
To accommodate changing customer demographics and the growing significance of the mobile experience, we expect financial services firms to continue to enhance their apps this year. Developments may include 3D Touch and leveraging such cutting edge capabilities as artificial intelligence (AI), voice technology and expanded biometric authentication techniques. Some will likely introduce more personalized content and offer easier access to key account information (e.g., pre-login), making it simpler for clients to interact with them. In this annual mobile trends
review, we explore these and other trends and innovations that are likely to shape the mobile experience this year and beyond.
Customer Lifecycle Engagement for Insurance Companiesedynamic
This document discusses improving customer engagement and acquisition for insurance companies through digital channels. It begins with an agenda and introduction to eDynamic's expertise in digital solutions for insurers. It then covers key trends in customer acquisition, opportunities for improving engagement through the customer lifecycle. Specifically, it discusses how digital plays a role in each stage from research to claims. It provides eDynamic's perspective on how insurers can respond by understanding the changing customer and providing simplicity, visibility and control. Finally it outlines a approach to improving engagement and acquisition through assessing maturity, creating digital marketing tactics, selecting the right technology elements, and continuous improvement.
Winning the customer experience revolutionCatalyst
Good customer experiences retain customers and improve loyalty ... Here's how to get ahead of the CX revolution and create outstanding customer experiences that yield positive ROI.
This is a copy of the Presentation given by Ragu Murthy from the Digital Insurer at the LIMRA Conference held in Singapore on 6-7th November 2014.
Note from The Digital Insurer : this got my personal vote for the talk of the conference - but you had to be there to feel the passion and commitment !
The Digital Insurer speaks at AIA's inaugral bancassurance seminarThe Digital Insurer
The Digital Insurer was pleased to talk about how to think digital and transform face -to-face bancassurance models in Asia.
visit the-digital-insurer.com for more information on the conference.
Neosurance is a mobile insurance solution that delivers personalized insurance coverage to customers on their mobile devices. It uses location and context to offer short-term, on-demand insurance policies. Neosurance's technology was developed by Neosperience, a leading mobile platform, and aims to close the protection gap by meeting customer needs anywhere. It has partnerships with communities and plans to offer its software development kit to insurers to boost their mobile cross-selling. Neosurance is seeking a 1 million euro investment to expand its use cases and partner with more insurers and communities globally.
Sarah e Caterina!.
La customer co-creation è il coinvolgimento diretto dei clienti (user e rivenditori) nella progettazione di nuovi prodotti. Qui sono stati riportati gli effetti dell'impiego della Customer co-creation su indesit
Co-creation of value in partnership with the CustomerAmlesh Ranjan
The document discusses co-creation of value in partnerships with customers. It defines co-creation of value as the joint creation of value by a company and its customers through personalized experiences and dialogue. Co-creation is based on elements like dialogue, access to information and resources, assessing and sharing risks and benefits, and transparency. It outlines a partnership roadmap involving building trust, choice, innovation, and community. Measuring co-creation includes customer satisfaction, health outcomes, quality of interactions, and partnership capabilities. The goal is for companies and customers to work together to generate more value.
The document discusses the importance of customer co-creation in the digital economy. It argues that to understand current emphasis on co-creation, one must study the realities of the digital world where experience is value, customers are constantly changing, ecosystems create new value together, and platforms further boost value co-creation. The presentation provides examples and makes the case that co-creating with customers has become essential for businesses in digital transformation.
This document outlines the steps in a design thinking workshop where participants worked through the design thinking process to design a take-out food ordering app. It describes the key stages of empathy, defining the problem, ideating solutions, prototyping ideas, and testing prototypes with users. Participants switched partners several times to gather different perspectives through interviewing and testing their app prototypes to get feedback to help refine their designs.
What is Co-Creation and Why is it a Competitive Advantage?VoiceBoxer
The language services and technologies industry is both highly competitive and rich in stakeholders. Doing business is not just about making your customer happy, but also your language resources, staff, investors, management, and more. VoiceBoxer is a Danish start-up offering a novel technology in the remote interpreting world: a multilingual web platform that allows presentations and webinars anywhere, in any language. The company’s recipe for success relies on the concept of co-creation, an approach that serves the interests of all stakeholders, and results in a real competitive advantage. In this session, we’ll discuss the notion of co-creation and explore how it has led to success for VoiceBoxer.
This presentation was given by Andrea Baccenetti, Co-Founder and COO of VoiceBoxer at GALA Sevilla on March 23rd 2015
CEO Innovation Playbook Public Short Version Part TwoIdris Mootee
This document discusses barriers to innovation and strategies for overcoming them. It summarizes that as companies grow larger, they become more specialized and complex machines that are difficult to change. An innovative idea may require destroying the existing wiring of the business. The document also discusses three myths about innovation: that it is mostly accidental, can be achieved through strategic planning, and is about being first to market. It argues that recognizing valuable accidents and being correctly positioned are more important. The document provides an overview of different types of innovation including business models, experiences, services, processes, products, and technology. It concludes with a discussion of intellectual property management for innovation.
Co-creation on speed with LEGO® SERIOUS PLAY®Catherine Ryan
Groups that brainstorm together produce fewer ideas than individuals who work alone and combine their ideas. LEGO Serious Play is a method that uses physical LEGO models to create a more equitable environment where all participants can contribute. It aims to get people into a state of flow where skills are appropriately challenged. The method involves individuals building models to represent ideas and concepts, then sharing and reflecting on them to generate insights and identify patterns in a non-threatening way.
Frank Piller: Open Innovation & Customer Co-CreationFrank Piller
The document discusses co-creation of value with customers and companies. It provides an introduction to open innovation and value co-creation, frameworks and structures in the field, and insights from recent research. It also presents a competence-based framework for the capabilities required to co-create value. Additionally, it addresses two problems that make new product development difficult: the stickiness of need information possessed by customers, and the issue of local search bias that reduces problem solving effectiveness when problem solvers rely only on their own knowledge.
Insurance 2020 - Innovating beyond old modelsChristian Bieck
The document discusses key megatrends shaping the insurance industry in 2020 according to experts at the IBM Institute for Business Value.
1. Active and informed consumers across demographic groups will reward non-traditional operators.
2. Technology will virtualize the insurance value chain and lower barriers to entry.
3. Insurance products will have more granular building blocks, providing more even revenue streams.
4. Regulatory coordination and affirmed industry standards will broaden to international scales.
The document discusses how to build a digital insurance company. It outlines that insurers are evolving from traditional to digital enterprises to adapt to changing market drivers and customer expectations. This requires developing new digital business models, providing an omni-channel customer experience, becoming more customer-centric, innovating products/services, being insight-driven, and improving efficiency. The document provides strategies for unifying the customer experience, simplifying operations, engaging customers, and responding to customers in a timely manner. It also discusses developing a holistic digital strategy through small, continuous projects that deliver business value.
Finno-Ugric Capitals of Culture @ UN in GenevaOliver Loode
The document discusses the Finno-Ugric Capitals of Culture initiative, which aims to promote the cultural rights of Finno-Ugric indigenous peoples. It notes that over 20 Finno-Ugric and Samoyedic peoples share common linguistic roots and identity. The Finno-Ugric Capitals of Culture program designates cultural capitals on a rotating basis between Finno-Ugric regions to stimulate local development, strengthen cultural identity, and raise awareness of Finno-Ugric peoples and languages. Bygy in Udmurtia and Obinitsa in Setomaa have held the title so far, with Iszkaszentgyörgy and Veszprém to follow in 2016. The program provides tangible
Digital Thinking to unite sales and operations - LIMRA Bangkok 2015The Digital Insurer
Hugh Terry presented at the LIMRA conference on operating strategies in Bangkok on November 23-24, 2015. He discussed how digital thinking can unite sales and operations by making the customer the central focus. Customers now have digital expectations of always being connected, having access to information and each other through various devices. This multi-channel experience means customers use multiple touchpoints for both sales and service. Digital is transforming the insurance industry and how customers research and purchase policies across online and offline channels.
The document discusses a webinar on improving customer experience in insurance through new technologies. It includes presentations from three panelists:
1) James Harding discussed using self-service claims technologies to improve the customer experience and reduce costs. Claims are settled faster with high customer satisfaction rates.
2) Dr. Onn Keet Peng argued that understanding customers based on data insights allows insurers to provide the right products to customers at the right time through the right channels.
3) Hugh Terry explained that customers use multiple channels throughout their journey and expect a seamless experience. Insurers must meet customers on all channels to remain relevant.
The annual report discusses Telkomsel's transformation into a digital business to adapt to changing market dynamics and consumer behavior trends driven by digital technology. It outlines Telkomsel's strategy to grow its digital services across four pillars: digital advertising, digital enterprise solutions, digital payments, and digital lifestyle services including games, social media, music and more. The report also notes that Telkomsel needs innovation to address challenges like declining revenue from traditional voice and SMS services as the cellular market reaches maturity, and increasing competition from over-the-top players and other digital services.
In this webinar, Steven Noels CTO of NGDATA, walks through interactive Big Data to gain real-time intelligence, connect with customers in new ways and deliver greater value through stronger relationships and more compelling offers and services in order to build customer lifetime value and satisfaction.
Banking On Mobile - Getting Ready for 2016Swrve_Inc
This document discusses how banking is moving towards mobile-first experiences. It provides the following key points:
1) Mobile banking usage is growing rapidly as people interact with banks mainly through their smartphones. Mobile interactions now exceed online interactions in many countries.
2) Younger customers especially millennials expect simple, fast mobile banking and are more likely to switch banks if their needs aren't met digitally.
3) Customers who actively use mobile banking are more engaged with their bank overall, conduct more transactions, and generate more revenue.
4) To succeed, banks need to simplify their offerings, solve customers' problems in the moment through personalized mobile experiences, and save them time. The future is about optimized
Engagis CEO Leon Condon presents The Future of Retail - Embracing Digital for Improved Service and Profit.
Webinar Overview:
Your customers are changing. The way they search, discover and transact is transforming rapidly. We all know that shoppers love digital technology but for retailers the popular view is that it's expensive.
So can your retail store embrace digital without breaking the budget? This free webinar will reveal the answer.
Engagis CEO and digital marketing expert Leon Condon will show you why next-generation retail marketing must be more than just digital; it needs to be integrated.
You’ll learn which digital solutions equip you to better serve customers, empower your staff and increase your profit, all while lowering your costs.
This webinar will then showcase the options that exist right now, and reveal how top retailers are creating cutting-edge in-store marketing systems with minimal, or zero, impact on operating costs. View the Webinar slides above
IBM Keynote Speech during DigiWorld Summit 2011 IDATEIDATE DigiWorld
An IBM survey of over 13,000 consumers in 24 countries found that today's consumers have clear expectations of communications providers and actively search for the best options. Smartphones are well-aligned with consumers' needs for intelligent, tailored communications products and services. The digital revolution is changing the relationship between communications service providers and customers, creating new opportunities for stakeholders but also an unpredictable competitive landscape.
This document provides an executive summary of a report on how consumer behavior is changing and the implications for businesses. Some key points:
- Consumers have become more cautious researchers who expect value, quality, and personalization. They are versatile in their use of channels.
- Online purchasing and research is increasing across most categories, though some like cars remain more in-store. Brand loyalty is up but varies.
- Digital consumers can be divided into informers, buyers, and "hypertaskers" who are best informed and versatile.
- Businesses must provide excellent, personalized experiences across channels through advanced analytics and innovation to succeed. Silos must be dismantled to allow new ideas to flourish.
This document summarizes the results of a survey on digital shopping behavior conducted in November 2013 with over 1,000 respondents. It finds that 1 in 5 shoppers can now be considered "ÜberDigital" - doing the majority of their shopping research and purchases using smartphones. While most shoppers value personalized promotions and services, they also have concerns about retailers' use and protection of their personal data. The document outlines opportunities for retailers to better capture and utilize customer data and analytics to improve the shopping experience through more personalized digital offerings.
The document provides an overview of the Digital Marketplace Insights (DMI) 2014 report. Some key findings:
- DMI 2014 conducted interviews with leaders from over 100 organizations across multiple sectors to collect views on digital trends, as well as a consumer survey.
- There has been a significant shift towards customer-centricity, with 75% of organizations now having customer representation at board level and 50% using 4+ user experience techniques.
- The concept of a "digital ecosystem" is emerging, where the components of a digital strategy must be treated interdependently rather than as a hierarchy.
- Key areas covered in the report include technology, channels, customers, strategy, and culture. Innovation
Consumers are increasingly in control of their shopping experiences, deciding where, how, and what to buy based on their own research. New technologies like smartphones and tablets are empowering consumers. Retailers are striving to provide omni-channel experiences across online and offline, but this is complex. While ecommerce is still a small percentage of total retail, it is growing rapidly and disrupting traditional retailers. Data and personalized experiences are key to meeting evolving consumer demands.
This document summarizes a talk on mobile marketing in 2014. Some key points:
- Mobile usage and subscriptions continue to grow rapidly worldwide, with over 7 billion subscriptions in 2013.
- Mobile has become the dominant digital channel for engaging consumers, and companies that do not have a mobile strategy will become irrelevant.
- Mobile marketing spending is predicted to grow significantly, reaching $30 billion in the US by 2015. This will create over 1 million new jobs.
- Examples of companies that have successful mobile strategies include Starbucks, Domino's Pizza, and news publications like the Financial Times that optimized for mobile.
Digital Transformation in Customer Service: Roadmap for Success in 2014Ajit Khadd
Consumers have gone digital; you hear phrases like “digital by default” and “digital transformation”
in the C-suite. In fact, CDOs (Chief Digital Officers) are the latest addition to the C-suite!
F&F aims to provide a seamless omnichannel shopping experience for customers to shop online, through mobile apps, in stores, and have items delivered wherever they choose. They strive to understand customer needs and continually innovate to improve the shopping journey. Research shows that customers want personalized shopping experiences and value convenience across all channels. F&F is working towards better integrating their online and in-store shopping to increase customer loyalty, conversions, and average sales.
Workshop on create slides 17.07.14.pptx (2)Ernact Create
This document provides an overview of a workshop on connecting rural enterprises through digital transformation. The workshop will cover topics like internet connectivity, the connected digital consumer, and developing an online marketing plan. Conor Boyce will facilitate the workshop and discuss his experience in digital marketing, entrepreneurship, and consulting. Key aspects of developing a digital strategy are also outlined, including situational analysis, objectives, tactics, and metrics. The importance of understanding customers, competitors, and leveraging tools like content, social media, and analytics are emphasized.
The ROI of Empowering Associates Through In-Store MobilityG3 Communications
Today’s consumers have more choices and more control than ever before. They will not tolerate less-than-stellar customer service, because they can reach into their pockets and check product reviews, prices and even purchase nearly any product in real time from an online retailer.
So what can retailers do to up their game when it comes to customer experience? By equipping store associates with mobile devices used to build relationships, not simply process transactions, retailers can have a significant impact on transaction size, conversions and even overall traffic, leading to incremental increases in sales.
In this upcoming webinar, Scott Pearson from Retaligent and Danya Rielly from Raymark will discuss the ways retailers can use mobile technology to improve store operations, boost associate productivity and empower every store associate to provide outstanding levels of customer service. Topics will include: clienteling, mobile POS and a focus on the ROI and competitive advantage that specialty retailers can attain by employing mobile clienteling.
Similar to Digital thinking to transform insurance in Asia by Hugh Terry (20)
Today, economic stability requires the availability of logistics for foreign trade, especially for exports. This is what the business reports in the monthly IER business tendency survey. Thanks to the work of the Ukrainian Sea Corridor, exporters of not only grain, but also iron ore and metallurgy products, can meet the demand for their products abroad. IER experts have written more on this in the July issue of the External Trade Monitor.
The Monitoring provides an analysis of June trends in the country's exports and imports, which can be useful for business and experts. This issue highlights changes in exports of major commodity groups, such as agricultural products, steel products, and mineral resources, and analyzes the impact of problems with the access to logistics and energy on external trade. Key aspects of imports were also considered, in particular an increase in imports of machinery and equipment, energy products and goods for the needs of the Armed Forces of Ukraine.
The policy in the field of external trade is changing very dynamically both in Ukraine and in other countries. That is why exporters and importers should regularly analyze these changes. Some changes include the further implementation of free trade zones, which provides for the liberalization of markets for services, not just goods.
In this issue of the Monitoring, experts also outlined about the rules of international public procurement, which can provide Ukrainian businesses with a possibility to expand the markets for the supply of their goods and services. In particular, this is facilitated by Ukraine's participation in the WTO GPA since 2016.
This issue will become an source of information for those who want to keep abreast of current changes in the field of external trade and effectively plan their activities.
This report became possible due to the support of the American People through the United States Agency for International Development (USAID) under the Competitive Economy Program in Ukraine.
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How to Easily Navigate Crypto Accounting in the Web3 EraAggregage
This webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business model! We'll explore all you need to know, from crypto accounting basics and best practices, to solutions to operational hurdles encountered by accounting teams.
TEST BANK & Solutions Manual For Operations and Supply Chain Management, 16th...rightmanforbloodline
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how can I sell hamster kombat tokens on kucoin exchange.CRYPTO SPACE 🪙
Is it possible to sell hamster kombat on kucoin?
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Basic Concepts in Economics for Undergraduate StudentsEzhildev
The PPT explains about the basic concepts with examples. the concepts are as Demand and supply, opportunity cost, marginal utility, Elasticity, GDP, Inflation, unemployment, Comparative advantage, value for money, fiscal policy, and monetary policy, and purchasing power parity.
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_Rating:_ 5/5 ⭐⭐⭐⭐⭐
_Review:_
Want to make money trading Forex like cue banks? He's a successful trader who uses a special book called the ForexGod e-book to get accurate trading signals. And the best part? It's easy to follow, even if you're new to trading!
_Cue banks Results:_
- He makes consistent profits every month (around 80% returns!)
- He gets precise signals to buy or sell currencies
- He manages risk like a pro, so he doesn't lose too much money
_Cue banks Says:_
"The ForexGod e-book is super helpful! It's like having a personal trading coach. I follow the strategies and signals, and it's made a huge difference in my trading."
_What You'll Get:_
- A simple, step-by-step guide to trading Forex
- Accurate signals to help you make profitable trades
- Tips on managing risk, so you don't lose too much money
_Conclusion:_
Cue banks success shows that anyone can trade Forex profitably with the right tools. The ForexGod e-book is perfect for beginners or experienced traders who want to improve their skills. Try it today and start making money like cue banks!
_Recommendation:_ Get your copy of the ForexGod e-book now and start trading like a pro!
If you need more details about the ForexGod trading Ebook, you can message them on Whatsapp to get immediately / direct access 📚👇
+447453751787
Or visit their official website 👇
https://forexgod.pro/
"Grab your own copy today 📚!"
Highly recommended 💯
Also SUBSCRIBE to my free NEWLETTER for more updates, I will be doing a free giveaway of $30,000 wthin the next 3 days...📤👇
newsletter.page/crypto24
#forex #trading #technicalanalysis #crypto #E-book #profit #legit.
If you're asking about the withdrawal date for Yescoin, then here's some information about that.
Telegram-based games are taking over the crypto gaming landscape, with Yescoin emerging as one of the most popular titles in the latest Notcoin-inspired pack.
Just a month after launch, over 18 million people from “nearly every country on earth” have played the game, the creators say. In the wake of this success, the game has teamed up with layer-1 blockchain The Open Network (TON), alluding to a potential token with the ticker YES.
When will Yescoin be launched?
The official launch date for Yescoin has not been announced yet. Currently, the project is in the Telegram airdrop mining phase, focusing on building a strong community.
Keep an eye on the official Yescoin website and social media channels for the latest updates. Remember, patience is key, and it's always exciting to see new features and services being rolled out. We'll get there soon!"
But "Meanwhile, if you don't have the patience to wait for YESCOIN official launch..,there's an even bigger opportunity you don't want to MISS...🔥 you can literally profit right now!...💯 and the best part is that it's not a crypto airdrop, mining or anything that requires you tapping or investing your time, energy and money.
It's a straight forward process and you can do it within minutes and get your own piece of the cake...💰
It's a secret crypto giveaway "NO" one is talking about.
I got $200 worth of BNB token From this crypto giveaway update in less than 24hrs here is how you can participate and earn today.
Go over to your browser now! and search 🔍 for "dailytrend247.com", it’s a legit crypto blog that is currently doing a secret crypto giveaway, Go check it out trust me, it’s 💯 legit and very easy to Join. 🏃🏃🏃
Immediately you enter the website click the "Learn>>>" button at the top of the first page
you'll be directed to the giveaway section.
Here is a 4 step process you can follow to successfully benefit.
Step 1: put your BNB wallet address, in other to receive the BNB reward.
Step 2: share to 5 friends, you need to invite your friends to join the giveaway 🎁
Step 3: Withdraw BNB 💰, at this point for you to get the free BNB you must "verify" by completing a simple survey or a sign up it depends on your region, the purpose of doing this is to actually know if you’re a human or robot, once done successfully you will get the BNB reward instantly to your crypto wallet.
BONUS TIP
To increase your chance getting the BNB reward I advise you should also join their community.
Also note the BNB reward may take a while before it arrive 👌
Thanks for reading...🙏
Also SUBSCRIBE to our free NEWLETTER for more updates, we will be doing a free giveaway of $30,000 to new members so stay tuned!...📤👇
newsletter.page/crypto24
Thanks for your time. And have a nice day. Meldin cares.
When will I be able to sell my Tapswap token's?CRYPTO SPACE 🪙
Q: Is TapSwap Coin legit or a scam?
A: TapSwap is a free legit clicker game where you can earn tokens that might have value later if listed on exchanges. Typically scams require users to incur an upfront cost or invest money to participate but TapSwap doesn't. At the moment, we don't have enough information to state whether it's a scam or not. We advise participants to do their research.
Q: TapSwap Coin Price
A: The listing pricing for TapSwap Coin is not yet official, so we can’t tell you the actual price but it’s predicted to be around $0.0001 per token (10k = $1) once it’s listed on Binance and other exchanges.
Q: When will TapSwap launch?
A: There are unconfirmed reports that the project’s token will be launched on May 30. But still yet they didn't, so stay updated!
"Meanwhile, if you don't have the patience to wait for the Tapswap official launch..., there's an even bigger opportunity you don't want to MISS...🔥 you can literally profit right now!...💯 and the best part is that it's not a crypto airdrop, mining or anything that requires you tapping or investing your time, energy and money.
It's a straight forward process and you can do it within minutes and get your own piece of the cake...💰
It's a secret crypto giveaway "NO" one is talking about.
I got $200 worth of BNB token From this crypto giveaway update in less than 24hrs here is how you can participate and earn today.
Go over to your browser now! and search 🔍 for "dailytrend247.com", it’s a legit crypto blog that is currently doing a secret crypto giveaway, Go check it out trust me, it’s 💯 legit and very easy to Join. 🏃🏃🏃
Immediately you enter the website click the "Learn>>>" button at the top of the first page
you'll be directed to the giveaway section.
Here is a 4 step process you can follow to successfully benefit.
Step 1: put your BNB wallet address, in other to receive the BNB reward.
Step 2: share to 5 friends, you need to invite your friends to join the giveaway 🎁
Step 3: Withdraw BNB 💰, at this point for you to get the free BNB you must "verify" by completing a simple survey or a sign up it depends on your region, the purpose of doing this is to actually know if you’re a human or robot, once done successfully you will get the BNB reward instantly to your crypto wallet.
BONUS TIP
To increase your chance getting the BNB reward I advise you should also join their community.
Also note the BNB reward may take a while before it arrive 👌
Thanks for reading...🙏
how to sell Tapswap token's at high rate - $1 per tokenCRYPTO SPACE 🪙
To sell Tapswap at a high rate of $1 per token, follow these steps:
1. *Wait for the token to become transferable*: Tapswap must be transferable to sell it.
2. *List it on a cryptocurrency exchange*: Find an exchange that list Tapswap and has a high trading volume.
3. *Set a competitive price*: Set your selling price at $1 per token, but be prepared to adjust based on market demand.
4. *Create a sell order*: Use the exchange platform to create a sell order for your Tapswap token's at your desired price.
5. *Promote your sale*: Share your sell order on social media, gaming forums, and online communities to attract buyers.
6. *Be patient*: Wait for a buyer to match your sell order, which may take time depending on market conditions, so be prepared to wait.
Remember, a high trading volume and market growth increase the likelihood of selling your Tapswap token's at a higher price. Keep an eye on market trends and adjust your strategy accordingly 🔥
"Meanwhile, if you don't have the patience to wait for Tapswap official launch...🐹, there's an even bigger opportunity you don't want to MISS...🔥 you can literally profit right now!...💯 and the best part is that it's not a crypto airdrop, mining or anything that requires you tapping or investing your time, energy and money.
It's a straight forward process and you can do it within minutes and get your own piece of the cake...💰
It's a secret crypto giveaway "NO" one is talking about.
I got $200 worth of BNB token From this crypto giveaway update in less than 24hrs here is how you can participate and earn today.
Go over to your browser now! and search 🔍 for "dailytrend247.com", it’s a legit crypto blog that is currently doing a secret crypto giveaway, Go check it out trust me, it’s 💯 legit and very easy to Join. 🏃🏃🏃
Immediately you enter the website click the "Learn>>>" button at the top of the first page
you'll be directed to the giveaway section.
Here is a 4 step process you can follow to successfully benefit.
Step 1: put your BNB wallet address, in other to receive the BNB reward.
Step 2: share to 5 friends, you need to invite your friends to join the giveaway 🎁
Step 3: Withdraw BNB 💰, at this point for you to get the free BNB you must "verify" by completing a simple survey or a sign up it depends on your region, the purpose of doing this is to actually know if you’re a human or robot, once done successfully you will get the BNB reward instantly to your crypto wallet.
BONUS TIP
To increase your chance getting the BNB reward I advise you should also join their community.
Also note the BNB reward may take a while before it arrive 👌
Thanks for reading...🙏
Title: The alpha trader Success Story: A Simple Guide to Profitable Trading
_Rating:_ 5/5 ⭐⭐⭐⭐⭐
_Review:_
Want to make money trading Forex like alpha trader? He's a successful trader who uses a special book called the ForexGod e-book to get accurate trading signals. And the best part? It's easy to follow, even if you're new to trading!
_The alpha trader Results:_
- He makes consistent profits every month (around 80% returns!)
- He gets precise signals to buy or sell currencies
- He manages risk like a pro, so he doesn't lose too much money
_The alpha trader Says:_
"The ForexGod e-book is super helpful! It's like having a personal trading coach. I follow the strategies and signals, and it's made a huge difference in my trading."
_What You'll Get:_
- A simple, step-by-step guide to trading Forex
- Accurate signals to help you make profitable trades
- Tips on managing risk, so you don't lose too much money
_Conclusion:_
The alpha trader success shows that anyone can trade Forex profitably with the right tools. The ForexGod e-book is perfect for beginners or experienced traders who want to improve their skills. Try it today and start making money like Alpha_Traders!
_Recommendation:_ Get your copy of the ForexGod e-book now and start trading like a pro!
If you need more details about the ForexGod trading Ebook, you can message them on Whatsapp to get immediately / direct access 📚👇
+447453751787
Or visit their official website 👇
https://forexgod.pro/
"Grab your own copy today 📚!"
Highly recommended 💯
Also SUBSCRIBE to my free NEWLETTER for more updates, I will be doing a free giveaway of $30,000 wthin the next 3 days...📤👇
newsletter.page/crypto24
#forex #trading #technicalanalysis #crypto #E-book #profit #legit.
Hopefully I will work you through a short process to follow in other to ensure the safety of your hamster kombat token's 🐹
Step 1: Earn money on Hamster Kombat
Step 2: Accumulate money
Step 3: Verify your account on the crypto exchange that is already connected with Hamster Kombat
Step 4: Navigate to the withdrawal section on the exchange (only after listing HMSTR here)
Step 5: Choose your withdrawal method
Step 6: Enter withdrawal details
Step 7: Confirm withdrawal request
Step 8: Wait for processing
"Meanwhile, if you don't have the patience to wait for Hamster Kombat's official launch...🐹, there's an even bigger opportunity you don't want to MISS...🔥 you can literally profit right now!...💯 and the best part is that it's not a crypto airdrop, mining or anything that requires you tapping or investing your time, energy and money.
It's a straight forward process and you can do it within minutes and get your own piece of the cake...💰
It's a secret crypto giveaway "NO" one is talking about.
I got $200 worth of BNB token From this crypto giveaway update in less than 24hrs here is how you can participate and earn today.
Go over to your browser now! and search 🔍 for "dailytrend247.com", it’s a legit crypto blog that is currently doing a secret crypto giveaway, Go check it out trust me, it’s 💯 legit and very easy to Join. 🏃🏃🏃
Immediately you enter the website click the "Learn>>>" button at the top of the first page
you'll be directed to the giveaway section.
Here is a 4 step process you can follow to successfully benefit.
Step 1: put your BNB wallet address, in other to receive the BNB reward.
Step 2: share to 5 friends, you need to invite your friends to join the giveaway 🎁
Step 3: Withdraw BNB 💰, at this point for you to get the free BNB you must "verify" by completing a simple survey or a sign up it depends on your region, the purpose of doing this is to actually know if you’re a human or robot, once done successfully you will get the BNB reward instantly to your crypto wallet.
BONUS TIP
To increase your chance getting the BNB reward I advise you should also join their community.
Also note the BNB reward may take a while before it arrive 👌
Thanks for reading...🙏
Title: the moving average Success Story: A Simple Guide to Profitable Trading
_Rating:_ 5/5 ⭐⭐⭐⭐⭐
_Review:_
Want to make money trading Forex like the moving average? He's a successful trader who uses a special book called the ForexGod e-book to get accurate trading signals. And the best part? It's easy to follow, even if you're new to trading!
_the moving average Results:_
- He makes consistent profits every month (around 85% returns!)
- He gets precise signals to buy or sell currencies
- He manages risk like a pro, so he doesn't lose too much money
_the moving average Says:_
"The ForexGod e-book is super helpful! It's like having a personal trading coach. I follow the strategies and signals, and it's made a huge difference in my trading."
_What You'll Get:_
- A simple, step-by-step guide to trading Forex
- Accurate signals to help you make profitable trades
- Tips on managing risk, so you don't lose too much money
_Conclusion:_
the moving average success shows that anyone can trade Forex profitably with the right tools. The ForexGod e-book is perfect for beginners or experienced traders who want to improve their skills. Try it today and start making money like the moving average!
_Recommendation:_ Get your copy of the ForexGod e-book now and start trading like a pro!
If you need more details about the ForexGod trading Ebook, you can message them on Whatsapp to get immediately / direct access 📚👇
+447453751787
Or visit their official website 👇
https://forexgod.pro/
"Grab your own copy today 📚!"
Highly recommended 💯
Also SUBSCRIBE to our free NEWLETTER for more updates, we will be doing a free giveaway of $30,000 to new members so stay tuned!...📤👇
newsletter.page/crypto24
#forex #trading #technicalanalysis #crypto #E-book #profit #legit.
Bank of India is a state-owned commercial bank with headquarters in Mumbai. The Bank provides a wide range of banking products and financial services to corporate and retail customers.
Digital thinking to transform insurance in Asia by Hugh Terry
1. Hugh Terry, The Digital Insurer
LIMRA / LOMA Conference : Distribution Strategies in a Digital World
7th November 2014, Shangri-La Hotel, Singapore
DIGITAL THINKING TO TRANSFORM INSURANCE IN ASIA
2. Discussion agenda
1 Digital trends & the case for change
2 The Digital Advisor – transforming face-to-
face insurance Q&A Session 1
3 New digital models – what’s coming?
Q&A Session 2
2
3. 5 Personal conference objectives
1 Make a positive case for change
3
2 Stimulate debate and discussion
3 Share some perspectives & experience
4 Hopefully help to enhance your thinking
5 Learn more from you – Q&A
4. Digital trends and the case for change
4
LIMRA / LOMA Conference: Distribution Strategies in a Digital World 7th November 2014, Shangri-La, Singapore
1
5. The Digital Revolution: “It will not be televised”
DIGITAL
CONVENIENCE
DIGITAL
CONNECTIVITY
DIGITAL
EXPECTATIONS
Always on
Always there
Universal
Almost free
Access to information
(Google)
Access to each other
(Facebook)
Access through
devices (Apple)
Location-agnostic
(cloud services)
Data “on demand”
Desire for clarity
& simplicity
Dialogue not
monologue
Easy to promote a
product .. And
complain
5
Change, Change, Change….
6. Two digital “Mega” trends: forces beyond our control
Changing consumer behaviour –
they are more demanding and
looking for a different experience
2
Technology is cheaper and easier to
implement than ever – it is the fulcrum
to meet consumer needs, reduce
operating costs and to change your
culture
1
6
7. 77
A different world
A real-time and rapid
fundamental change in the
way we live
Our Digital World in 2014: every 60 seconds we…
Source: blog.Qmee.com
8. 888
3. Less Trust
in Financial
Services
brands
2. Multi-
channel service
1 Research on-line
and purchase
anywhere
3 changes in customer behaviour: Transforming our industry
9. Around the world 69% of the online population
researches on-line before purchasing a product or service
15%
8%
19%
27%
23% research online / purchase online 46% research online /purchase offline
Global- % of purchasers who did research online
only before purchasing online
Global- % of purchasers who did research both
online and offline before purchasing online
Base : People who purchased the product / service and are part of the online population
Global- % of purchasers who did research
online only before purchasing online
Global- % of purchasers who did research both
online and offline before purchasing offline
Consumer’s research on-line: …& then purchase anywhere
All Products
Source : www.consumerbarometer2013.com.
10. 10
Is Financial Services different? Not really
Global- % of purchasers who did research online
only before purchasing online
Global- % of purchasers who did research both
online and offline before purchasing online
Global- % of purchasers who did research
online only before purchasing offline
Global- % of purchasers who did research both
online and offline before purchasing offline
14%
6%
25%22%
Source : www.consumerbarometer2013.com. 10
Finance and Real Estate
For Finance and Real Estate it is 67% around the world
11. 11
11
Is Asia different? Not really
In India it is 65% and in China it is 74% for Finance and Real Estate. However, a higher % of
purchases are currently made offline (>2/3rds reflecting face-to-face channel dominance).
Source : www.consumerbarometer2013.com. 11
17% 12%
4%4%
9%
41%
17%
35%
China- % of purchasers who did research online only before
purchasing online
China- % of purchasers who did research both online and offline
before purchasing online
China- % of purchasers who did research online only before
purchasing offline
China- % of purchasers who did research both online and offline
before purchasing online
India- % of purchasers who did research online only before
purchasing online
India- % of purchasers who did research both online and offline
before purchasing online
India- % of purchasers who did research online only before
purchasing offline
India- % of purchasers who did research both online and offline
before purchasing online
Finance & Real Estate
12. 12
12
Multiple sources of information: but digital has won
Source: Swiss Re Sigma 02/14 12
Sources of advice on insurance
Percent of survey respondents
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
Emerging AsiaDeveloped Asia
Legend:
1. Internet
2. Family friends and colleagues
3. Insurance agent
4. TV
5. Bank
6. Independent financial adviser
7. Internet enabled mobile
phone
8. Social media
13. 13
Welcome to digital customers:
“they are multi-channel”
13
Myth #1: Digital is a new distribution channel
Reality : Digital enables customer (& distributor) engagement
Online
Face To Face
Phone
The multi-channel customer is…
Better informed
More demanding
Uses multiple customer touch
points for both sales & services
Will jump channels at any point –
catch them if you can!
14. 14
14
Source: Swiss Re Sigma 02/14 14
The cross channel journey
”mono” communication channels are going the way of the dinosaur
Online
search
Compare
quotes Browse
reviews
Targeted
advert
Receive quote Check with
friends
Buy online
Text/email
confirmation
Online customer
survey
Fill out on-line
claim request
Post rating and
review
Tweet
review
Like
Renewal
notification
Tweet
review
Referrals to
family/friends
Follow-up call
Buy through
agent
Approach
agent
Product
related call
Request further
information
Report claim
Gather
Information
Seek advise Purchase policy
After sales
service
Make claim
Internet
Mobile
Social media
Agent/broker
Call center
Retail
branch/bank
Note: The red line shows an example buying journey initiated by a mobile advert, and the blue line a purchase experience via
online search.
15. 15
15
15%
By Letter
7%
By Text/SMS
1%
Other
32%
By Phone
24%
In Person
21%
Online/Web
Source ; Ernst & Young Voice of the Insurance Customer – Asia Pacific 2012
Customers are already using multiple touch points
What would be your preferred means of contact from your provider?
Multi-channel service is here today…
16. 16
16Source : McKinsey Study
Customers prefer digital customer service: Telco example
The more digital the journey, the higher the satisfaction (and the lower expenses are)
Channels Customer service journey1 Share of
transactions
Customer
satisfaction,2 %
Traditional
Phone
Vendor
Mail/fax
E-mail
Click to call
Starts Ends
57
Digital
E-chat
Forum
FAQ
Personal account
Virtual assistant
Social media
Traditional
Only
11%
Digital to
Traditional
Traditional
to digital
41%
41%
Digital Only 15%
61
76
62
Digitalonly=+33%overtraditionalonly
1Telecom example, Western Europe; 4 service journeys were identified based on an analysis of 11 touch points spanning traditional and digital channels. For
traditional-to-digital journeys (and voice versa), the first channel switch was used to allocate the journey.
2Respondents who ranked their satisfaction in the top 3 on a 7-point scale, where 7 = most satisfied.
Also > 25% cheaper
17. Source : MetLife employee benefits trends study (1,400 employee interviews)
Digital demand: across all age groups
Employee interest in
employer providing Gen Y Gen X
Younger
Boomers
Older
Boomers
Online tools 70% 69% 58% 53%
A financial advisor sponsored
by my employer
65% 62% 48% 47%
Financial planning/retirement
webinars via the internet
59% 55% 47% 42%
Advice and guidance from an
expert via telephone
52% 41% 28% 38%
Age definitions: Gen Y :<31,Gen X :32-47,Younger Boomers: 48-56,Older Boomers 57-66
17
1
2
3
4
18. Source : Edelman 2014 Trust barometer
71% would rather go to the dentist than listen to
what their banks are saying to them
Source: survey by Viacom
We have a Trust
Challenge
18
Trust is at the heart of financial services: and…
78%
69% 67% 64% 64% 61% 59% 55% 55% 52% 49% 48% 48%
32%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Tech Co.1 Pharma
Co.1
Tech Co.2 Food &
Bev Co.1
Food &
Bev Co.2
Energy
Co.1
Energy
Co.2
Food &
Bev Co.3
Pharma
Co.2
Tech Co.3 Food &
Bev Co.4
Pharma
Co.3
Financial
services
industry
Pharma
Co.4
48%
52% 52%
47%
46%
42%
44%
46%
48%
50%
52%
54%
Financial services industry Banks Credit/Payments Insurance Financial advisory/asset
management
19. 3 core strategies
Transform existing face-to-
face models
2
Create or participate in
new models
3
Manage existing models for
profit
1
19
20. The Digital Advisor: transforming face-to-face
Policy Systems
Advisor
PortalLead/Prospect Management
The Digital Advisor
Business Model
Tablet
LIMRA / LOMA Conference: Distribution Strategies in a Digital World 7th November 2014, Shangri-La, Singapore
Sales
Opportunities
20
2
Customer Portal / App
21. Trust is at the
heart of
insurance
Rely on agent relationships
Insurance brand is a hygiene
factor in the sales process
As customer research on-line trust
will need to be developed and
leveraged on-line
Trust must be earned & reinforced at
every interaction/touch point
Great insurance
advisors - always
in demand
Lack of standardization in training,
performance management & coaching
Result : variable quality of advice and
low productivity resulting in high agent
turnover, low policy persistency
When customers research online they
will research their advisors as well….
Less time face-to-face – but no less
important (probably more so)
Insurance advisors need to be more
mobile (digitally & physically)
Digital will transform & standardize key
management processes
Customer
service matters
Nearly 100% reliant on the
advisor
Back office is … back office
Mobile technology provides
opportunities for cost effective
customer service differentiation
Push based communications can be
used to reconnect with customers
Myth #2: Digital changes the way insurance is sold
Reality: Digital strategies must incorporate the fundamentals
Current Agency Paradigm Digital impacts
Back to basics: Digital Advisor strategies need to leverage
insurance fundamentals
21
22. Customer Portal / App
Policy Systems
Advisor
PortalLead/Prospect Management
Sales
Opportunities
The Digital Advisor
Business Model
Tablet
22
Digital Transformation of face-to face
Digital Opportunities
1. More Leads
2. Better service
3. Better selling
23. Lead/Prospect Management
Sales
Opportunities
More leads
Managing the sales funnel
Co-partnership models for lead generation
Apps to generate leads from the “digital cafes”
Analytics has an enormous role to play
Get the lead to the right person at the right
time
Lead management systems to manage multiple
leads , measure ROI and promote better
practices
Business outcome:
• More leads
• Better quality leads
23
1
24. Better customer service
Customer portal/app: An on-line marketing capability for
customer engagement leading to cross sell / up
sell opportunities
1
Build a digital “eco-system” around legacy policy systems to treat customers like customers
2 Customer experience centre: Multi channel customer
support to connect customer interactions – a digitally
assisted customer service revolution (the engine room for
converting “data into business”)
3 Advisor portal: Customer data and advisor performance
at your finger tips
Business outcome:
Building deeper, richer and better relationships with
customers and advisors
Facilitate and co-partners the advisors to better
meet customer needs
Allow “farming” as well as “hunting”
Customer Portal / App
Customer Experience Centre
Policy Systems
Advisor
Portal
24
2
Tablet
26. Present credentials (materials)
Identify needs
Produce quotes and help to close
Easy proposal submission
Tablet Functionality:
Should be focused on the customer
Must be designed for advisors to connect with
customers
Easy to use with a “wow” factor that encourages
use with clients
Great usability is critical: engage/delight customers
& advisors
Usability is the Key Success Factor
POS Tablet sales toolkits:
“business as usual” in most markets within 53 years?
26
27. 1. Enable lead management & analytics / Predictive
analysis
2. Improved compliance to sales best practice (&
regulatory requirements)
3. Back office productivity from digital proposals
7 OTHER BENEFITS AFTER SUCCESS
POS tablet sales toolkit: easy business case
PRIMARY BENEFIT
Improved Sales effectiveness
through a better customer
experience
MEASURED BY:
High tablet usage from Advisors
Increased sales productivity
per month
• More efficient
• Faster & more accurate (clean policies in a day)
4. Reduced overheads: premises & technology costs
5. Business intelligence
6. Recruitment training (and hiring) tool
7. Platform for more automated underwriting
• Benchmarking data
• Usage data
• “Bigger” data
27
28. Digital Advisor model:
designed for the multi-channel customer
Online
Multi-Device
Access
“Digitally enhanced”
Insurance
Advisors
Customer Experience
Centre
Face
To
Face
Phone
DIGITALCUSTOMER
ENGAGEMENT
Customer Portal/App
Self - Service
Referrals
Corporate Website
Direct purchase
Support Requests
Digital eco-system
Engaging content
Research tools
DIGITAL
ADVISORS
Customer Facing : Tablet POS Toolkit
Sales Intro & Fact Find
Quote & application
Internal : Advisor Portal
Performance & compensation
Customer data & e-comms
DIGITAL
CUSTOMERSERVICE
Multi-access customer experience centre
Voice/chat/text queries & escalation
Direct Sales : content & calls
Analytics engine room
Lead engine roomSales / Service
Opportunities
28
29. Leads
50% of leads from digital
engagement activities
Twice as many leads per advisor
Agency KPIs for 2018
The Digital Advisor:
Where should you be 5 years from now?
Insurance
advisors
At least 2-3 times more
productive
50% fewer advisors
100% tablet usage for all new
advisors – core tool for sales
Customer
service
matters
50% reduction in back office staff
But at least a corresponding
increase in customer facing staff
supporting digital service, sales
and lead processes
Digital will transform
agency operating models
29
30. Digital face-to-face transformation: how to succeed?
Strategic Alignment New Implementation approach
Digital as a transformation opportunity Customer centric (outside in)
The importance of tablet POS toolkits Fast pilot (AGILE)
Comprehensive business case approved Explicit change management
Resources dedicated Distribution owned (?)
Advice: Think about tablet POS toolkits as the “pivot” for your change strategy
Reality: Digital should challenge, and transform, your organisational structure
30
31. Q&A Session 1
Questions on:
• Digital Transformation of face-to-face insurance
• The trends in this new digital world we live in
• Anything else that is vaguely digital
32. Q&A Session 1
What characterizes
the difference
between success
and failure for a
Point of Sales Tablet
toolkit
POS tablet Toolkits
How can we
transform
customer service?
Customer service
What is it ? How
will it help
insurers?
Big data
Backup Questions!
32
33. “New” digital models –what’s coming?
LIMRA / LOMA Conference: Distribution Strategies in a Digital World 7th November 2014, Shangri-La, Singapore
33
3
34. Would a new insurer establish a distribution centric model?
Agency Channel
Incumbents have scale
Operations are complex and inefficient
Models don’t deliver value to the consumer on the investment component
Part-time sellers – very hard to manage
Low productivity
Product range is too narrow
Bancassurance
Has a lot of advantages but….
Banks have consistently chosen $$ over customer centricity
Lacks the personal touch on servicing
Technology hard to deploy in banking environment
Agency is a cash cow that needs renewal
Bancassurance is an increasingly expensive game – and banking is going digital
Existing models are ripe for disruption:
A personal view for life insurance industry In Asia
34
35. There are untapped opportunities
Seriously shopped but didn’t buy life
insurance (10%)
Didn't shop for life insurance (78%)
Seriously shopped and bought life insurance
(12%)
Figure 6
Buyers and non-buyers of life insurance, US households(%), 2011
Can digital Strategies change the paradigm that “life
insurance is sold not bought”?
Source : To Buy not to buy life insurance, LIMRA 2011
Extracted from Swiss Re Sigma 06/13
35
78%
12%
10%
36. POS Tablet Toolkit drives
agency renewal
10 million connections
on Line
Content anchored on
health & wellness
MULAN mobile
customer service
Direct model exploiting
Airline affinity
Asia’s first dedicated
direct channel
iGenius
content strategy
Digital worksite /
flexible benefits
On-line Life insurance Aggregator model
36
Digital business models: moving beyond theory
37. 7 operating models for Asia: breaking down the value chain
37
Acquire New Customers Selling to Customers Servicing Customers Taking Product Risk
2. Bancassurance InsurerBank
1. Traditional Agency Insurer
3. Digital / Direct Insurer
4. Digital Managing Agents Single Insurer
5. Price Comparison Sites Multiple Insurers
6. Digital IFA Multiple Insurers
7. Digital Affinity Marketing Co. OR
Brand Financial Service Co e.g. TESCO Bank
Multiple ProvidersAffinity Partner
NOWEMERGINGINASIA
38. Digital / Direct Insurers
Direct Asia
Direct Line
38
3
Life Net
Esurance (All State)
43. Health insurance
Engagement
Higher Relevance
A thought: is life insurance enough in a digital world?
Non - life
Smaller ticket
First to go on-line
Customer acquisition
Customer cross sell
Other
Banking products – credit cards, savings, loans
(reverse bancassurance !)
Loyalty programmes
Customers don’t think about industry structures when they buy on-line
43
44. The trend to
choice
Digital = customer centricity
The educated consumer
The world of “more perfect” information
How can insurers
react?
Be the best choice
Buy choice based models
Manage choice
Defend existing models
Do we think we can deny customer choice ?
Do we think we can deliver poor value products?
44
Another thought:
embrace customer choice or baton down the hatches?
45. Recap: which one can you afford to ignore?
Transform existing face-to-
face models
2
45
Create or participate in new
models
3
Manage existing models for
profit
1
46. 46
Concluding:
“business as usual” is the most dangerous path
Be radical
Now is the time to embrace change and start building digital models.
Be cautious
You don’t need to “bet the bank”. Learn from fast and strategically well thought our pilot
projects. Find people with the skills to transform.
Beware
If you don’t utilise digital thinking, plenty of others will continue to do so.
47. 47
Q&A Session 2
How do insurers
need to reorganise
to meet the
challenges of the
digital world?
Org design
Who are the new
entrants to be
most afraid of?
New
entrants
Agility and
insurance don’t
fit well together.
How can that be
changed?
Agility
Backup Questions!
48. 484848
1. Internal demand for a face-to-face makeover: Do you agency and banc sales team recognise the
need to create a new digital face-to-face model
2. Playing as a team: Are all business heads prepared to move from a hierarchical approach to a team
approach?
3. Customers first: Can you align your business around your customers instead of your distributors?
4. Skills deficit acknowledged: Do you recognise you don’t have the skills available internally?
5. Investment in people: are you prepared to invest in new roles?
– Chief content officer
– Chief customer officer
– Distribution technology head
– Head of digital centre of excellence
6. Modern tech: Are you prepared to challenge the Technology status quo?
7. License to innovate: Are your incentives aligned to allow your to build new business models – or are
you tied to short-term targets?
A ready reckoner for change: 7 questions
49. 49
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