Experience Cloud

Communications

Create, manage, and deliver personalized, relevant communications across all touchpoints

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Overview

Deliver all types of business and customer communications at enterprise scale

The Communications portfolio seamlessly integrates communication capabilities, including batch communications, conversational messaging, voicemail, and secure document delivery—such as output management and digital fax—to deliver personalized, relevant, and consistent communications across all channels and touchpoints.

How Communications can benefit business

  • Accelerate digital transformation

    Improve customer experiences with the highest level of personalization available, and optimize operations with a single integrated tool to save both time and money.

  • Unify customer experience

    Eliminate silos and enable marketing, communications, and customer service to work together to deliver true omnichannel experiences.

  • Personalize at scale

    Leverage AI and machine learning for cohesive personalization across channels, including next best action, next best offer, and next best channel.

  • Maximize brand value

    Provide the right content, at the right time, through the right channel to increase brand relevance, distinction, and loyalty.

  • Improve operations

    Increase productivity with content governance and business user/marketing workflows, and enhance ease of use with automation and scalability.

  • Deliver consistent experiences

    Provide fast, consistent, personal, and seamless experiences across the entire customer journey, from acquisition to retention.

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