Frank Boulben’s Post

More choice, flexibility and value! Just like with myPlan for your cell service, you can now get exactly what you want for your home internet and entertainment with myHome - from internet speeds, to perks and live TV options. Choose and save on entertainment services like Netflix, Disney and YouTube Premium internet to keep your family entertained this summer.

Exciting new chapter ahead! With our new customer-centric products and services, coupled with a fresh, energetic look, Verizon is reinforcing its commitment to enriching people’s lives - everywhere our customers live, work and play.

🎉 We’ve heard you, and we know our loyal customers deserve the same amazing offers as new ones. That's why we're introducing the Ultimate Phone Upgrade! Now, both new AND existing customers on Verizon’s Ultimate plans will get the exact same phone offers. So, if you’re an existing customer and trading in your old phone, you’ll get the exact same trade-in value on your old phone that a new customer would. 📱 ✨ Get ready to connect to what and who you love with our best deals, powerful network, and fantastic savings, all wrapped in a premium customer experience. Plus, we're thrilled to partner with YouTube Premium and Peacock to bring you even more unbeatable value! 🎬 🎶  #Verizon #UltimatePhoneUpgrade #CustomerFirst #AmazingDeals #YouTubePremium #Peacock #IncredibleValue

The CX work Brian Higgins and his team are leading is a crucial aspect of modern business growth: prioritizing customer experience. By leveraging AI to streamline processes and alleviate the cognitive burden on front-line teams, Verizon is not only enhancing its operations but also nurturing stronger customer relationships. When customers feel heard, understood, and valued, they are more likely to remain loyal and advocate for the brand, ultimately driving growth. Making meaningful connections underscores the importance of humanizing technology to deliver exceptional experiences in today's competitive landscape.

Year after year, Verizon’s Data Breach Investigations Report casts a sobering spotlight on the current #cybersecurity landscape. In today's hyperconnected world, where data is the new oil, the financial repercussions of a data breach can be severe. Consumers are increasingly wary of sharing personal information with businesses due to rising cyber threats. Data breaches not only compromise sensitive customer data but also erode trust, potentially leading to reduced spending and loyalty from consumers. But these concerns extend to our personal lives as well. This year’s report highlights the increase in human error-related breaches.  So how can consumers  keep their devices and personal data protected? Are there warnings for risky websites and ways to scan for threats?  How can you browse online with peace of mind? The good news is there are ways to plan, prepare and even prevent breaches. Security apps, like Verizon’s Digital Secure, help protect your device and your sensitive information from viruses, malware and theft. Verizon is committed to safeguarding our customer’s privacy against increasingly bolder threat actors. #cybersecurity #cybersecurityawareness #DBIR  #2024DBIR #dataprivacy #dataprotection #databreach #privacy 

Today, Verizon announced its 1Q24 Earnings results and I took an opportunity to dive deeper into what they mean with members of my team. We discussed market analyst reactions, strategies for growth and our value propositions. It was a great discussion - thanks for all your questions and comments Nicole Braithwaite, Suzanne Warren, Brandi Cannon, Anirudh Khanna, Bhuvanesh Somu, Shawn McGowan, Helen Wang, Noah Christensen, MBA, Heather Melofchik, Satesh Ramdhani, and Quay Rosengarth. https://vz.to/1Q2024KMLI

What a great visit to our Alpharetta hub last week! Connecting with V Teamers, hearing about what’s on their minds and celebrating their successes is so energizing! We got to do quite a few things together, including meeting with several teams, joining our 2Q VCG Webcast in a viewing party, watching Sowmyanarayan Sampath kick off the Diversity Month on Up To Speed and hosting a panel with Diana Zaccardi-Yekta, Che Phillip, Chris Emmons, Leigh Anne Lanier, Shawn Alexander, John Edwards and Jerome Cheatham to answer employee questions. A big thank you to the entire Alpharetta VCG team for their engagement and commitment to growing the business!

I proudly support and celebrate my colleagues and friends during Women’s History Month. At Verizon, we created email signatures that anyone can download and use that spotlights the accomplishments of women through STEM and communications. Everyday, we are reminded of what these incredible women accomplished by championing their voices. Join me in celebrating by downloading an email signature of your very own : https://lnkd.in/e7yAtbdX 

Beyonce can break the Internet but she can’t break Verizon #SuperBowl #Beyonce #Verizon

Can you Sphere me now? #TheSphere #Verizon #SuperBowl #LasVegas